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"There’s no free WiFi in the rooms....only in the lobby...Pool was ok but not super clean.... " More

By a verified traveler on Mon 05 Aug 2019

Hotel Description

4-star hotel near Gerald D. Hines Waterwall Park, connected to a shopping center

In shopping district

Within a 15-minute walk of this The Galleria hotel, you'll find Gerald D. Hines Waterwall Park and River Oaks District. Highland Village and Uptown Park are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, free WiFi in public areas, and valet parking. Enjoy the 24-hour health club and perks like free self parking.

Comfy beds, WiFi

The 406 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, down comforters, and Smart TVs with cable channels. Housekeeping is available on request.

Executive Room, Multiple Beds, Accessible, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

The Westin Oaks Houston at the Galleria ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Westin Oaks Houston at the Galleria

Everyone (5) Family (2)
3 out of 5

Posted by on Feb 9, 2020

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5 out of 5

Posted by on Oct 28, 2019

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3 out of 5
There’s no free WiFi in the rooms....only in the lobby...Pool was ok but not super clean....

Posted by on Aug 5, 2019

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1 out of 5

Don’t do it

Hotel is under renovation. My poor mother spent an entire afternoon in our room where they were doing demo directly above us.... for hours. Couldn’t hear one another unless we were yelling. But my favorite was how they turned the water off one morning.... without notice. I had to meet a client, and I’m glad I had already gotten ready. It was such a disruption. Dirty ceiling tiles, stain on my pillow case. I guess that’s why they are doing the renovation. I’m sure it will be great when it’s done, because you can’t beat the location. But for $300/night???? Heck no. Not in those conditions.

Posted by on Mar 8, 2018

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1 out of 5

Didn't know Id be sleeping in a construction zone!

Pros: nothing
For starters....there are 2 Galleria Westin hotels....who knew? Upon arrival I was told I was booked in the other one...not where anyone else was staying....and BTW...the one I was staying in was undergoing construction!. Upon making my way through the MALL with my luggage I arrived at the Westin "Oaks" and was told my room was not ready....check in is at 3:00 and it was 3:30..... My husband and I was later phoned and told our room was ready. We checked into room...and another call came 10 minutes later that there was a leak in our bathroom and we would be moved. I had already slipped on the standing water in the bathroom figured it was housekeeping doing a lousy job. We were moved to HELL. It sounded like a cross between the Exorcist movie and jackhammers!!! Did I mention that I was there to attend my sisters funeral! We ultimately, after problems with hot water and NOISE asked for the room to be taken off our bill To the hoels credit they were accommodating. We eventually found our rental can in the vast garage....and left. I will NEVER stay there again......NEVER.

Posted by , from Grosse Pointe, MI on Jan 13, 2018

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5 out of 5

Nice hotel with access to great shopping.

The hotel is clean and comfortable and is surrounded by the mall so if you like to shop, it is the place to stay. I was celebrating by birthday. The staff were very friendly and professional and made my birthday celebration wonderful. I will definitely return.

Posted by , from Austin, TX on Sep 7, 2016

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5 out of 5
Excelente. Cuartos muy espaciosos y camas muy cómodas. Excelente servicio con ubicación inigualable.

Posted by on Feb 12, 2020

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About the The Westin Oaks Houston at the Galleria

Location 5011 Westheimer Road, Houston, TX 77056

Property Features

The Westin Oaks Houston at the Galleria offers its guests an outdoor pool and a 24-hour health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 25304 square feet (2351 square meters) and includes conference space. The business-friendly The Westin Oaks Houston at the Galleria also features gift shops/newsstands, concierge services, and dry cleaning/laundry services. Self parking is free. This 4-star Houston hotel is smoke free.

  • 406 guestrooms or units
  • 21 levels
  • 25304 sq ft of conference space
  • 2351 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Houston William Hobby Airport (HOU) (28 km / 17.4 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Westin Oaks Houston at the Galleria offers 406 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch Smart televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

Street Level Lobby Bar - Onsite bar. Guests can enjoy drinks at the bar. Happy hour is offered.

White Oak Kitchen + Drink - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas.

  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 39.00 per night (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Houston Galleria Westin
  • Houston Galleria Westin Oaks
  • Westin Houston Galleria
  • Westin Houston Galleria Oaks
  • Westin Oaks
  • Westin Oaks Hotel
  • Westin Oaks Hotel Houston Galleria
  • Westin Oaks Houston Galleria
  • Westin Hotel Oaks
  • Westin Oaks Houston At The Galleria Hotel Houston
  • Westin Oaks Houston Galleria Hotel
  • The Westin Oaks Houston at the Galleria Hotel
  • The Westin Oaks Houston at the Galleria Houston
  • The Westin Oaks Houston at the Galleria Hotel Houston

You should know

  • Pool access available from 6:00 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.