Explore our 12 Historic Kailua Village Oceanfront Hotels

"Two days before we were leaving for Kona reef condos the owner messaged us saying the balcony was unusable and would not be able to enjoy it. The balcony was one of the biggest reasons why we rented the condo, it faced the ocean and beach, however he offered to give us a full refund that did nothing for us less than two day of a seven day stay! There was no way we could find a spot that close to the ocean/beach that was the reason we chose this condo! We had done our research and made sure it had everything we wanted. We decided to move forward with our plans and vacation with the condo. We checked it that was super easy so off to a good start. As we entered notice the condo needed some love the curtains were hanging off the hooks covered in grime! The kitchen light had a lot of dead bugs inside, over where you do all your cooking! The dishwasher soap holder was broken and would not wash dishes, so I had to wash all the dishes by hand right off the back because the dishes had been dirty, that makes sense if they trusted the dishwasher! The air conditioner was in the living room with instructions to force the one unit through the whole back bedrooms and bathrooms, so it didn’t work at all the rooms were sweltering hot. The master bed was very uncomfortable and seemed like it was a makeshift hide a bed situation we couldn’t quite figure it out. There was some wooden box acting like a support in the center underneath the bed! The toilet paper holder was broken fell off!"

"Beautiful view Could have used a concierge"

"all was great"

"The condo was very nice and clean; with all you needed to enjoy the stay. The only issue we had was that the toilet had a leak at the base and caused the bathroom floor to be wet. We did let the office know but it was not fixed by the time we had to leave. We solved the problem by wrapping a beach towel around the base on the toilet."