6/10 Okay
James, Carversville
Mar 23, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
I had high hopes for this property, Hotel Colloande. It looked great on the Expedia website. And parts of it were great, mostly the decor. But so many small and medium things led to a big disappointment. The front desk took 20 minutes to pull my reservation off of Expedia, after saying the dreaded, “I don’t see your reservation and we are completely full.” In fairness, they upgraded my room to make up for that, so let’s call that a wash. The fitness center is ridiculously small and poorly equipped. The pool is a joke in terms of size and cleanliness. The pool deck was so filthy it left the bottoms of my feet black. The shower water pressure was lame. Our first meal at the lobby bar was poor, including most notably, extremely underdone chicken. We are talking half the chicken was raw. All these issues reflect poor management and a lack of sense of ownership on the part of the staff. Speaking of staff, the housekeeping team seemed to be oblivious to how disturbing it was at 7:00 AM to yell to each other up and down the hall. I speak Spanish so I know they were discussing housekeeping issues. Walkie talkies maybe? C’mon Hotel Collonade, get it together. Your location and building offer so much potential. But you are overpriced for the quality and I will not be coming back.
James
Stayed 2 nights in Mar 2025
