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4.8 out of 5

"I liked the room service with the food " More

By a verified traveler on Mon 07 Jun 2021

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Hotel Description

3-star hotel in Downtown Guadalajara

Heart of Guadalajara

You'll be steps from Parque Revolucion and within a 10-minute walk of Museo de las Artes Universidad de Guadalajara with a stay at this Downtown Guadalajara hotel. University of Guadalajara Assembly Hall and Universidad de Guadalajara are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a coffee shop, and dry cleaning are also offered.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$38* Per night/room Feb 28 - Mar 1

Standard Double Room (Dos Camas Matrimoniales)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Portobelo ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Portobelo

Everyone (1) Couples (1) Family (2)
5 out of 5
I liked the room service with the food

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 11, 2021 by PBH

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5 out of 5
Excelente service. The hotel is well locate and clean rooms.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by PBH

Thanks for staying with us. We appreciate your feedback!

4 out of 5
I liked the hotel it was clean, the location was nice, but my room was not ready when I arrived it was way past check in time 3 pm and my room was being cleaned I had to wait on it was a very huge inconvenience and the hotel guy was not nice about it, he just said well it’s not my fault its the cleaning department he never even apologized for the inconvenience,

Posted by , from abilene on Feb 21, 2020

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Comment from Hotel Management

Feb 28, 2020 by PBH

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Centric location, good service and very pleasant staff.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 23, 2019 by PBH

Thanks for staying with us. We appreciate your feedback!

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Portobelo. Self parking is free. The property offers extended parking privileges. This 3-star Guadalajara hotel is smoke free.

  • 1 building
  • 86 guestrooms or units
  • 4 levels
  • Built in 2007
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Metro station: Juarez Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Portobelo offers 86 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

PBH - This restaurant specializes in Mexican cuisine and serves breakfast only.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 130 and MXN 350 for adults, MXN 130 and MXN 350 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portobelo
  • Hotel Portobelo Guadalajara
  • Portobelo Guadalajara
  • Portobelo Hotel
  • Hotel Portobelo Hotel
  • Hotel Portobelo Guadalajara
  • Hotel Portobelo Hotel Guadalajara

You should know

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.