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4.1 out of 5

"The restaurants were great at the hotel, the room was nice and clean. The bed was not great though, too soft. The shower was good but tool low if you ... " More

By a verified traveler on Sat 06 Apr 2019

Hotel Description

4-star eco-friendly hotel near Manor Royal Business Park, connected to the airport

Near the airport

You'll be within 3 miles (5 km) of Manor Royal Business Park and 12 miles (20 km) of K2 Crawley Leisure Center. Hickstead All England Jumping Course is within 20 miles (32 km) and Brighton Pier is within 32 miles (52 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and 24-hour fitness center are some of the featured amenities. Traveling on business? Take advantage of the 13 conference rooms, business center, and free airport shuttle. WiFi in public areas is free.

Free Internet, flat-screen TVs

The 518 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Other amenities include refrigerators, Egyptian cotton sheets, and flat-screen TVs with satellite channels.

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Luxury Room, 1 Queen Bed, View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Luxury Room, 1 Queen Bed (Lounge Access)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sofitel London Gatwick ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sofitel London Gatwick

Everyone (6) Couples (1)
4 out of 5

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 24, 2019 by Guest Experience Manager

Bonjour! Thank you so much for your score. We are looking forward to welcome you back very soon. My best regards, Gabriela Libanio

4 out of 5

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 15, 2019 by Guest Experience Manager

Bonjour! Thank you so much for rating your stay and please do contact me if you would like to share your experience with us. I am looking forward to welcome you back to our hotel. My best regards, Gabriela Libanio

5 out of 5

Posted by on Apr 28, 2019

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4 out of 5
The restaurants were great at the hotel, the room was nice and clean. The bed was not great though, too soft. The shower was good but tool low if you were over 5'9"

Posted by on Apr 6, 2019

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5 out of 5
Extremely close to airport, 150 ft from North terminal, and very nice inside.

Posted by on Mar 8, 2019

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5 out of 5

Posted by on Jan 26, 2019

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4 out of 5

Posted by on Dec 13, 2018

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2 out of 5
Could not ask for a better location. Proximity to Gatwick for train transport is the best thing about Sofitel. Front desk staff was unpleasant the two times we called them. One for a non-working tv - we were told they’d be up in a few minutes. Over 45min later we called again and said never mind we’re going to bed and we’re told “Oh yeah what room was that again”. The second time upon our return from the day the maid service removed our room key from the lights/air system. We called front desk to ask why and if there was an issue to turning in one key which got us LAUGHED at by front desk staff. Any time we left the air running for the room to be comfortable upon return we came back to staff having turned it down or off.l completely which is NOT ok. We rec’d a wash cloth one of the 7nights we had a room. The Sofitel advertises on their station stocked mini fridge each day which never happened. Our mini fridge had four waters the entire stay and never stocked with anything else. You are also charged a seven pound “tray” fee if you order room service. There are no machines or small shop like many hotels for soda/water/etc purchase. You must bring in from the outside. While the room and hotel itself were clean, no noise from other guests, safe location it is not a hotel I would choose again despite its preferred location.

Posted by on Apr 22, 2018

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There are 13 meeting rooms available. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the eco-friendly Sofitel London Gatwick. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. This 4-star Gatwick hotel is smoke free.

  • 1 building
  • 518 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1990
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Horley Station (2.5 km / 1.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Sofitel London Gatwick offers 518 air-conditioned accommodations with safes and complimentary newspapers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gatwick hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

La Brasserie - This restaurant specializes in Modern European cuisine.

Vanda Oriental Restaurant - This restaurant specializes in Asian cuisine. Open daily.

Urban Cafe - Onsite bistro. Open daily.

La Terrace Bar - Onsite bar. Open daily.

Le Ceil Bar - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sofitel London Gatwick

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.00 per person (approximately)
  • Self parking fee: GBP 22.50 per day
  • Extended parking fee: GBP 22.50 per day
  • Early check-in fee: GBP 47.00 (subject to availability)
  • Late check-out fee: GBP 47.00 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Gatwick London
  • Sofitel Hotel Gatwick London
  • Sofitel London Gatwick
  • Crawley Sofitel
  • Gatwick Hotel Sofitel
  • Sofitel Crawley
  • Sofitel Hotel Crawley
  • Sofitel Hotel London Gatwick
  • Sofitel London Gatwick Hotel Crawley
  • Sofitel London Gatwick Hotel
  • Gatwick London Sofitel
  • Sofitel London Gatwick Hotel
  • Sofitel London Gatwick Gatwick
  • Sofitel London Gatwick Hotel Gatwick

You should know

  • Sofitel London Gatwick offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.