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"We had a good experience here. Everyone was kind & helpful. Pool was very nice. Since we were staying for a few days, the staff upgraded use to a j ... " More

By a verified traveler on Mon 22 Apr 2019

Hotel Description

Enjoy the outdoor pool at this 3.5-star Sunrise hotel

In suburbs

Within 3 miles (5 km) of this Sunrise hotel, you'll find Veterans Park and Sunrise Civic Center. BB&T Center and Sawgrass Mills are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. A coffee shop, a garden, and a snack bar/deli are also on offer.

WiFi, LCD TVs

The 289 guestrooms offer LCD TVs with cable channels, along with WiFi and hair dryers. Safes, showers, and phones are also available.

Standard Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sawgrass Grand ratings based on 35 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sawgrass Grand

Everyone (18) Couples (5) Family (10)
1 out of 5
I'm not sure if this hotel don't have cleaning staff. The front desk floor area was filthy. The elevator disgusting. The headboard is a junk. The walking are towards the pool have shrubs all over the walls have mildew. Kitchen doesn't work. Rooms have no microwave. One cup coffees maker. The cover on the room door fell off. Bathroom only had two towels. The AC was loud as hell couldn't even sleep! The so called balcony was a Joke!

Posted by on Apr 28, 2019

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4 out of 5
We had a good experience here. Everyone was kind & helpful. Pool was very nice. Since we were staying for a few days, the staff upgraded use to a jr suite which include a fridge & microwave. The room was quiet, clean and nice. We would stay there again.

Posted by on Apr 22, 2019

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2 out of 5
I will start by saying the lobby area and the pool are were great. The room, we had two, which reeked of nicotine. I wish I was exaggerating. I had my doctor call in my asthma pump at the nearby CVS. Cafe, closed. First floor ice maker, didn't work. Tub and bathroom was rusted. Front desk, some much friendlier than others. We had too much going on to pick up an go to another hotel, otherwise, we would have. First night, fire alarm goes off in the middle of the night. We thought it was from the pot smoking you can smell in the hallway. On the second night, the alarm from our room when off in the middle of the night. Apparently we heard and then saw a constant drip coming down from the alarm that caused the alarm to go off. The personnel came in and disconnected the alarm. Very very disappointed with this hotel and it looked so hopeful.

Posted by on Apr 21, 2019

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1 out of 5
The only thing looked good was the pool area which was nice

Posted by , from Nassau, Bahamas on Apr 21, 2019

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3 out of 5
rolls Royce parked outside this neiborhood ,,,,dump

Posted by on Apr 19, 2019

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1 out of 5
I booked a Room with a King Size Bed with a Late arrival & when I got there late that night they had given my Room (King Size Bed) away & put me in a Room with (Double Beds; Room #504) which didn’t have “NO MICROWAVE; NO REFRIGERATOR!!!! The next day I had to speak with the Mgr. to get my Room with (King Size Bed) this Room was half cleaned (NO: Wash Cloths; Face Towels, or Bath Towels; NO: Trash Cans; NO Extra Roll of Toliet Tissue) when I spoke with the Front Desk about these things it took at least two-three 2-3 requests from me before my complaints were taken care of!!!! Also: Ants were all over the Desk & the Wall behind the Desk in this King Size Bed Room; Room #513!!!!

Posted by on Apr 15, 2019

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1 out of 5
The property was filthy bedboard was all ripped up and feels with mold took staff two hours just to get my towels. Horrible experience the pictures on the website did not match what the building looks like I think a motel would’ve been betterment The property was filthy bedboard was all ripped up and feels with mold took staff two hours just to get my towels. Horrible experience the pictures on the website did not match what the building looks like I think a motel would’ve been better

Posted by on Apr 8, 2019

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1 out of 5
Only one elevator always worked, Smell of marijuana down the hallway always. No amenities in the room such as washcloths and towels plastic cups if you wanted any of those things you had asked for them. This motel felt like you couldn’t be on vacation and sleep in because if you do not disturb signs on your door that means they’re not gonna come into your room even though you take the sign off in the morning before you go out for the day. I was told no we don’t really clean your room until you check out. Don’t Don’t walk barefoot because boy do your feet get nice and brown and dark from the filthy carpet has not been vacuumed in who knows how long, Everything dusty, Nothing was sanitary or felt clean !!

Posted by on Apr 7, 2019

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4 out of 5
This hotel could be much better with some refinishing and up grades. It is generally appealing

Posted by on Apr 2, 2019

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5 out of 5

Posted by on Mar 30, 2019

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Property Features

Sawgrass Grand offers its guests an outdoor pool and a fitness center. There's a coffee shop/café on site, as well as a snack bar/deli. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and a garden are also featured at the business-friendly Sawgrass Grand. This 3.5-star Sunrise hotel is smoke free.

  • 1 building
  • 289 guestrooms or units
  • 6 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1998
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Outdoor pool
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Room Amenities

Sawgrass Grand offers 289 accommodations with safes and designer toiletries. LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per day.

Pet Policy

  • Pets: USD 50.00 per pet, per stay
  • Weight limit: 20 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Resort fee: USD 19.21 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • In-room safe
  • In-room coffee
  • Self parking
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 17.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 17 per night (rates may vary)
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Sawgrass Mills
  • Holiday Inn Hotel Sawgrass Mills Sunrise
  • Holiday Inn Sawgrass Mills
  • Holiday Inn Sawgrass Mills Sunrise
  • Sawgrass Grand Hotel Sunrise
  • Sawgrass Grand Hotel
  • Sawgrass Grand Sunrise
  • Sawgrass Grand Hotel Sports Complex Sunrise
  • Holiday Inn Sunrise
  • Sunrise Holiday Inn
  • Sawgrass Grand Hotel Sports Complex
  • Sawgrass Grand Sports Complex Sunrise
  • Sawgrass Grand Sports Complex
  • Sawgrass Grand Hotel Sports Complex Sunrise
  • Sawgrass Grand Sports Complex
  • Hotel Sawgrass Grand Hotel and Suites Sports Complex Sunrise
  • Sunrise Sawgrass Grand Hotel and Suites Sports Complex Hotel
  • Sawgrass Grand
  • Sawgrass Grand Hotel Suites Sports Complex
  • Sawgrass Grand Hotel Sports Complex
  • Sawgrass Grand Sports Complex Sunrise
  • Hotel Sawgrass Grand Hotel and Suites Sports Complex
  • Sawgrass Grand Hotel and Suites Sports Complex Sunrise
  • Holiday Inn Hotel Suites Sawgrass Mills
  • Sawgrass Grand Hotel
  • Sawgrass Grand Sunrise
  • Sawgrass Grand Hotel Sunrise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.