2/10 Terrible
Madelom
Jun 24, 2025
Disliked: Cleanliness, amenities
I booked this hotel because I called the hotel the day before and confirmed they had early check in availability. The person said yes so I booked. I arrived at the hotel at 1PM and was told there were no rooms available and I would have to wait for an hour. I waited and watched three male clients go to the check in desk and get rooms right away. I’m a Marriott member so I asked again if I could get into any room even a downgrade and was told no. So I started doing my hair and make up in the lobby even proceeding to put curlers in my hair. After another 30 minutes and seeing yet another male guest go and get a room right away I approached the woman at the counter and told her I saw her let other people into rooms and magically a room opened up. This is unacceptable and I was completely mortified. I will never stay at your hotel again and I am writing a letter to the Marriott management. Once I got into the room staff, we’re banging on my door because the housekeepers forgot to include towels and other items which they said they would bring back and never did. The shower was also broken and the water was leaking everywhere so I ended up just leaving the property at 6 AM and going to another hotel.
Madelom
Stayed 1 night in Jun 2025