4/10 Poor
Lisa, Cheektowaga
Traveled with partner
Jun 2, 2025
Disliked: Amenities, property conditions & facilities
Location was great. Bed was comfortable. Everything else, not so much. Don’t even know where to begin! No hand towels, tissues, cups or ice (7lb bags for sale only) Requested towels/soap from front desk. Told housekeeping would bring while we were out, but they didn’t. Called desk later & was rudely told I had to come get them (2 block walk to office) bc housekeeping had left. Ended up being late for a reservation. Water offered in office, but no cups. Breakfast okay, but saw little bugs, not flies, crawling all over several of the bread selections. Our bathroom door only opened about 18-in bc the floor was unlevel, so we had to squeeze in & out. There was no electricity in the bathroom the 1st day. Had to wait around for maintenance to come repair. Other guests partied in the courtyard till very late. The sound carried into our room. Besides the automatic lock there was only a deadbolt which went into a handmade hole bored into the wood frame, not very secure if you ask me. & you could see light coming in around the door. The gap obviously let bugs in, because we killed many bugs. I got bit up during the night, so I assume bedbugs. The bike rental place—no English spoken at all. No bike locks, so we couldn’t rent bikes for the day for fear of theft (ended up at another shop). The umbrella we rented was a wooden pole, flat-bottomed patio umbrella…almost impossible to set up securely in the sand without a pointed or corkscrew bottom. & the worker wasn’t going to do it.
Lisa
Stayed 5 nights in May 2025
