Book a Hotel near Estadio BBVA Bancomer, Monterrey

The only thing worth going is WiFi, Breakfast and location. If you want to relax and watch TV forget it all is in Spanish. They do not say that the shuttle service around the area is from Monday to Saturday, when you get there and asked for service for Sunday the employee is off????

The property is situated in a mall with a variety of restaurants for dining. The restaurant in the hotel was also nice.

We were very please with the hotel it self and the staff was extremely nice. I was surprised and happy to see that the hotel has kept its great image after so many years. Last time we stayed here was about 14 years ago. I do have to make a suggestion to management. We did run into an issue at the restaurant. Apparently one of our friends had an issue with an American Express card because the waiter charger her incorrect and had to cancel the transaction. Due to Amex policies the waiter could not cancel the transaction. My friend told the waiter to cancel MY transaction from my credit card. The waiter did that WITHOUT MY authorization. He came up to me so that I would sign the cancelation and the new charge. As you can imagine, I was extremely upset because he canceled and CHARGED a transaction without my authorization. That scares me. We don't carry that much cash for safety reasons therefore we charge almost everything. We trust that the places we do use our credit card is a place we can trust. I suggest that the staff that deals with credit card transactions be trained on the importance of credit card security. They have to be more careful when dealing with these situations. I felt sorry the the waiter because he did this without knowing the consequences. Not properly trained in situations like this.

We had a late arrival and people at the hotel were not helpful with our bags even when they saw us strolling with them

the location was Excellent.Almost everything within walking distance.

Nice Hotel and good people. My only complaint is that they would always knock on the door at 8:30 or 9 wanting to clean. But it’s a nice place in a good location and would definitely stay there again