2/10 Terrible
Elizabeth
Traveled with family and small children
Mar 29, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the rooms and surrounding areas were very dirty and unkempt. The hotel needs a serious update. Everything in the rooms and public areas were very worn and damaged looking.
The bathroom was dirty when we arrived. Pee was still in the toilet and hair was on the counter.
Pool area was dirty, lots of hair in pool water, ants and garbage on tiles around pool. Hot tub was also broken, the heater was not working, they said it wouldn’t be working till Monday.
Staff was friendly, however most were smoking right outside the main doors.
We could smell weed through the halls as we walked to our room. Despite signing a waiver at check in that specified no smoking of any kind.
We also had a Co2 alarm/ smoke detector that kept chirping very loudly. When someone was sent up after we called they said the system was wired in and they could do nothing other than check to make sure there was no Co2 in our room.
We called prior to check in and requested a roll away bed, we were informed that we would have to request one at check in. Upon arrival we requested a bed and was told they would bring one up. It never arrived, we had to call and request one a second time. Which they finally sent up around 8pm.
Despite being close to splash lagoon this hotel has very little going for it. I would not recommend staying here.
Elizabeth
Stayed 2 nights in Mar 2025