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"What like was the room over all and the bathroom , what I didn’t like was the noise in the room Above us, and the check was to long . " More

By a verified traveler on Sun 15 Aug 2021

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Hotel Description

Hotel near Millcreek Mall in Erie

In Erie

Within 3 miles (5 km) of this Erie hotel, you'll find Millcreek Mall and Ambassador Banquet & Conference Center. Presque Isle Downs and Casino and Erie Zoo are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free full breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 69 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Nov 29 - Nov 30

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Erie Inn & Suites ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Erie Inn & Suites

Everyone (13) Couples (1) Family (4)
1 out of 5
This property was absolutely disgusting. The main lobby appeared clean and well kept but everywhere else was disgusting. Our first room we had sticky filth on the floor in the entrance, crumbs of food on the floor, top of the dresser and beds. Dirt all around the bathroom and the mirror was filthy. Second room had hair all over the bathtub. The rooms and hallways were so dirty and it was clear that the cleaning staff did not work hard to ensure cleanliness. We had to leave the hotel as I refused to sleep there with my children.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Sep 7, 2021 by The Best Western Team

We are sorry to hear your stay was not good, and I want to thank you for bringing this to our attention, we will be striving to make sure this issues are not ever a problem again.

3 out of 5
What like was the room over all and the bathroom , what I didn’t like was the noise in the room Above us, and the check was to long .

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 29, 2021 by The Best Western Team

Sometimes there is noise from the above rooms, the next time call the front desk and we can handle the problem. Depending on the time you checked in there can sometimes be a wait, we are working on that flor the future. Thank you for staying with us.

3 out of 5
The whole world is short staffed so I hate to leave a bad review so I will say that things were just ok.

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 29, 2021 by The Best Western Team

Thank you for being understanding.

3 out of 5
Not to be rude but nothing was really nice about it. I would rate it average at best. The room was clean but nothing special. The desk chair didnt have an arm on one side. One remote didnt work. The pool wasnt opened until the second day we were there. The free breakfast was that, free and that was the value of it. It was the exaxct same thing every day i was there. The Front desk girl was very friendly, helpful, and always pleasant, the best part of the stay.

Posted by on Aug 2, 2021

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5 out of 5
Location was great and loved that the pool was open even though we had no time to swim. Hotel very clean

Posted by on Aug 1, 2021

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Comment from Hotel Management

Sep 8, 2021 by The Best Western Team

Thank you for your comment we appreciate you taking the time to write it.. Hope next time you get to enjoy our pool.

2 out of 5
The location was convenient but the hotels cleanliness and customer service was lacking. I stayed 4 nights and unfortunately had problems throughout. I asked to be moved upon check in because there was hair and a stain on the sheets. The second rooms bedding was clean but the drawers had food crumbs, which I cleaned rather than move again because I was tired after driving 9 hours to get there. The extra pillows and towels I asked for ahead of time and called to confirm the day of my arrival never showed up. On my last night I had to ask for clean sheets to be dropped off because the ones supposedly put on that afternoon were stained. Not sure when it was built but the property had obvious maintenance issues like stained carpet in the hallway, a loose bathroom faucet, grout missing in the shower, and fitted sheets that didn't fit and were constantly falling off. No one apologized or seemed to care about anything! Suffice it to say that I wouldn't stay here again.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 8, 2021 by The Best Western Team

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

5 out of 5
I didn’t like eating the breakfast in the room. Other hotels had the breakfast room open.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 28, 2021 by Best Western Team

Thank you for your response, Its a strange time that we are living in we are trying our best to get our breakfast room back up and running to serve you and your families needs in the future.

5 out of 5

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 28, 2021 by Best Western Team

Thank you for your response. We look forward to serving you and your family's needs in the future.

4 out of 5
Enjoyed close proximity to the highway. Friendly service.

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 12, 2020 by Katie

Thank you for taking the time to fill out the review for us. We will certainly strive for a 10 on your next visit!

5 out of 5
Friendly staff clean rooms nice variety of breakfast items to choose from,

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Katie

Thank You for visiting us. Hope to see you again soon!

About the Best Western Plus Erie Inn & Suites

Location 8033 Oliver Rd, Erie, PA 16509

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Best Western Plus Erie Inn & Suites also features a 24-hour fitness center, a garden, and laundry facilities. Self parking is free. This Erie hotel is smoke free.

  • 69 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Erie Station (9.3 km / 5.8 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Erie Inn & Suites offers 69 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. This Erie hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available

Hotel Names

  • Best Western Plus Erie Inn
  • Best Western Plus Erie
  • Best Western Plus Erie Inn Suites
  • Best Plus Erie & Suites Erie
  • Best Western Plus Erie Inn & Suites Erie
  • Best Western Plus Erie Inn & Suites Hotel
  • Best Western Plus Erie Inn & Suites Hotel Erie
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.