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"The hotel room and the hotel itself is very nice, but there is a $30/night parking charge and a $12/day wifi charge...I thought we were past the days ... " More

By a verified traveler on Wed 01 Jul 2015

Hotel Description

Family-friendly 4-star hotel near Edmonton City Centre

City center stay

A stay at this Downtown Edmonton hotel places you steps from Edmonton City Centre and a 5-minute walk from Edmonton Convention Centre. Rogers Place and Royal Alexandra Hospital are also within 2 miles (3 km).

Business services

A restaurant, valet parking, and a 24-hour front desk are among this hotel's amenities. WiFi in public areas is free. Traveling for business? Take advantage of the 24-hour business center, express check-out, and conference space.

Comfy beds, WiFi

The 416 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include WiFi and 24-hour room service.

Traditional Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119* Per night/room May 8 - May 9

Traditional Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Edmonton ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for The Westin Edmonton

Everyone (1)
3 out of 5

Good enough for a last minute landing

The hotel room and the hotel itself is very nice, but there is a $30/night parking charge and a $12/day wifi charge...I thought we were past the days where you have to pay for wifi *anywhere*, especially somewhere that advertises itself pretty heavily as a business hotel! The shower had great water pressure, though, and lots of hot water.

Posted by on Jul 1, 2015

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5 out of 5

Beautiful hotel, great location

Pros: Close restaurants, lovely washroom, beautiful lobby
Cons: No free Internet
My stay at this Westin was great. Very friendly front desk staff, willing to look up anything for me online. (i was traveling without my laptop). Also, I was pleastly suprised by the lovely, yet elaborate curtains in my room! I was in Edmonton in July, and the sun doesnt set until almost 11pm... so these shades/curtains that I could easly draw covered the 4 large windows in my room definitely made it possible for me to sleep earlier when I needed to get up early the next mornings. Perfect.

Posted by , from Chicago, IL on Feb 14, 2011

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5 out of 5

What a Hotel Should Be!

The Westin in downtown Edmonton really delivers in every area. The staff are always welcoming, professional and courteous. The doormen still open doors for you here! They have even gone above and beyond to ensure our stay was the best it could be. The rooms are spacious, modern and inviting. The food is great and the roomservice is outstanding with the food arriving quickly and still hot. The best part though are the beds. You sleep in sheer luxury and never want to get up in the morning. I always look forward to my stay at the Westin and would recommend it to anyone!

Posted by on Sep 14, 2010

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5 out of 5

Great hotel!

I stayed at the Westin Edmonton during Indy racing and I love the hotel. Great location, great location and fantastic location. My room was spacious and the bed was so confortable. When I go back to Edmonton I will definitely stay there again.

Posted by on Aug 9, 2010

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5 out of 5

The best hotel in Edmonton

I travel to Edmonton a few times a year and have stayed at several hotels until I discovered the Westin in downtown Edmonton. I am in the hospitality business, I own a successful cake and pastry cafe and restaurant in Vancouver, so I have a good eye for genuine customer service. First of all the hotel is well located in downtown Edmonton, next to the main branch of the public library. The building is well designed with parking underneath and very well furnished. The guestrooms that I have stayed in are more than comfortable with the famous Westin Heavenly Sleep beds. There are large flat screen televisions in every room and the bathrooms are finished in marble with the best hotel showers I have experienced. One thing I would like to see in the rooms is free wireless internet. All of the staff that I have encountered have been beyond friendly and efficient, making sure that my stays have all been the best experience that they can be. The restaurant off the lobby on the main floor has excellent food and I usually end up taking a few of my meals there. There is a server named Czarina that has been with the hotel for 25 years, she is a real delight and knows how to take care of her guests. The only complaint I have about the restaurant is the last time I was there the chef had imposed a “no changes policy” on the menu. Not so guest friendly for those of us that are staying in the hotel, a detail I hope that has been re-thought. For quality, location, courteous and efficient staff all at a very reasonable price, the Westin Edmonton can not be beat.

Posted by on Jul 7, 2010

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5 out of 5

Wonderful Hotel in Edmonton for Business or Holiday

Right from Check in the staff were extremely professional and friendly. They were helpful and knowledgeable with the area. The hotel is elegant and the rooms are perfectly appointed and comfortable. I will defintely stay at this hotel for all my travels to Edmonton.

Posted by on May 26, 2010

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4 out of 5

Kensington Park Hotel

This is the third time I've stayed at this hotel. The staff are helpful and the rooms clean. The room this year was by the best.

Posted by on Dec 20, 2009

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3 out of 5

Accommodating??

The Westin Edmonton's downtown location was a very nice hotel, overall; my room was gorgeous, I loved the heavenly shower and king sized bed and the overall atmosphere of my room was very modern and relaxed. However, I was not informed of any underground parking fees when booking my hotel stay... instead, I was informed during check-in that it was $26.00 a night. I was a little bothered but there wasn't much I could do since I just drove 3 hours to get to Edmonton, was downtown, and just wanted to check into my hotel. Anyways, the second night of my stay, I decide to leave and find a $75.00 parking ticket on my vehicle. Of course, I know that the hotel will take care of this, but I am still a little frustrated that after all the work of registering my plate, (when I just wanted to settle in) I still got a parking ticket. So I left, and went to eat, but when I came back not only did I have to argue this parking ticket... there was no room in the underground parking! I had to park outside, all the way around back, in minus 25 weather.

Posted by on Mar 16, 2009

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1 out of 5

Awful Experience

I reserved a room for 2 nights through online travel website. When I arrived at the hotel in the evening to check in, I was told that the hotel was full. I questioned them that it was already paid for and how could this happen. All they could do was kept on saying ""We had no room for you tonight"" and they had to send me to another hotel for the night. They ended up sending me to a ""Best Western"" type of hotel 30 minutes from town. I was too tired and had no energy to argue. The next day when I checked in for my second night, I was told that they will enroll me in their reward program and give me points for one free night and the membership card would be there when I checked out the next day. And of course, when I checked out, there was no such thing. I had a flight to catch and simply did not have the time to fuss around with bad service. May be we cannot just complain about overbooking with airlines. At least the airline asked for volunteers to give up their seats and get compensated for the inconvenience.

Posted by on Feb 18, 2009

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2 out of 5

Terrible Hotel - Overpriced, Overcharged

The staff was friendly but the hotel was overpriced. My room was not stocked with enough towels or robes for two guests. A call to the front desk took more than 15 minutes to bring up another towel - but they brought up a bath robe instead. Also, there was open food in the fridge and the hotel charged me for taking food from the fridge when I didn't. Absolutely a terrible experience. The hotel didn't properly make-up the room or stock it and then charged me for their mistake. Their attempt to correct the mistake resulted in them making yet another mistake. I expect more from a $ Motel 6 and this hotel couldn't even live up to those low expectations.

Posted by on Dec 28, 2008

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Renovations + Closures

The following facilities are closed until further notice:

  • Bar/Lounge
  • Fitness facilities
  • Swimming pool
  • Dining venue
  • Spa
  • Sauna

Property Features

There's a restaurant on site. WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 24000 square feet (2230 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the family-friendly The Westin Edmonton. For a fee, parking is available. This 4-star Edmonton hotel is smoke free.

  • 416 guestrooms or units
  • 20 levels
  • 24000 sq ft of conference space
  • 2230 sq m of conference space
  • Built in 1984
  • Dining venue
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Edmonton, AB (YEG-Edmonton Intl.) (30.4 km / 18.9 mi)
  • Train station: Edmonton Station (5.6 km / 3.5 mi)
  • Metro station: Central Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Edmonton offers 416 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Edmonton hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy breakfast daily.

The Westin Edmonton has a restaurant on site.

Share Restaurant - This fine-dining restaurant serves breakfast, lunch, and dinner. Open select days.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 36 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 14.95 per day (rates may vary)
  • Self parking fee: CAD 34 per day
  • Late check-out fee: CAD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Edmonton Westin
  • Westin Edmonton
  • Westin Hotel Edmonton
  • Westin Edmonton Hotel
  • The Westin Edmonton Hotel Edmonton
  • The Westin Edmonton Alberta
  • The Westin Edmonton Hotel
  • The Westin Edmonton Edmonton
  • The Westin Edmonton Hotel Edmonton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
url importing https://www.travelocity.com/Edmonton-Hotels-The-Westin-Edmonton.h20275-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.