For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Lovely Location; Beautiful Inside.
Large Pot Holes In Driveway, So Be Careful Walking and Driving. River walk=Great Scenery
Will Definitely Stay Ag
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More
You'll be within half a mile (1 km) of Detroit Riverwalk and 2 miles (3 km) of Moross House with a stay here. GM Renaissance Center and GM World are also within 2 miles (3 km).
Business services
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.
Free WiFi, flat-screen TVs
In addition to flat-screen TVs with cable channels, the 106 guestrooms offer free WiFi and room service. DVD players, coffee/tea makers, and down comforters are also available.
Roberts Riverwalk Urban Resort Hotel ratings based on 18 Verified Reviews
Review Summary
2.1
out of 5
2.0 out of 5.0
Room cleanliness2.5 out of 5.0
Service & staff2.5 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for Roberts Riverwalk Urban Resort Hotel
Everyone (18)
1 out of 5
Took one hour and 45 minutes to get in room. Booked 2 months in advance and said they did not have a room. Assigned me a room that was storage Then upgraded me to a suite. NO HEAT. Room was nice but COLD
Several guest had no heat!
Posted by a verified traveler on Oct 28, 2018
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1 out of 5
We were in Detroit for summer festival. The hotel was full and it was clear the management was not prepared to handle the load. Room was not ready for guests but was give to us anyway. No soap, shampoo, towels, cups, or shower curtain? I could go on. Comical really, I will never return to this location...
Posted by Justin on Jul 31, 2018
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2 out of 5
Beautiful setting on River
There were many things that were not great at this hotel.
Check in line was literally around the whole lobby and there was only ONE girl checking people in and then she told me when I finally got up to the desk that our room had no air conditioning. We could either just take it or they would refund. As there was no place else available we took it at a non discounted price.
Upon arrival to our room we discovered urine on the toilet and bugs on the sink countertop.
This hotel could be a beautiful place to stay if they would staff it appropriately and clean the rooms well.
Posted by Ann on Jul 14, 2018
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1 out of 5
Worst hotel I have ever been to.
This hotel has no air conditioning and is filthy. It’s terrible don’t ever stay here.
Posted by Colleen on Jul 3, 2018
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2 out of 5
Loved the ability to walk the Riverwalk.
Changed rooms due to the first bathroom not clean. Bath tub had no grab bars, for seniors.
Second room better. Checked out early, had to pay $108.00, Resort Fee, why?
Only stayed 5 nights, would not give refund. Spoke with Cindy, manager Sandy was to call me, has not done so yet.
Posted by Carolyn, from Pittsburgh PA on Jun 14, 2018
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1 out of 5
Bad hotel in Detroit
Pros:Good shower.
Cons:Security (fire and at night), staff attitude, lighting, bar and breakfast facilities, coffee service all day, maps of area, housekeeping.
Location:The Ford Museum, downtown, coffee shops, Lafayette Coneys.
Bad... no Spa, no fire extinguishers, no breakfast, no working phone, broken security locks, bad staff attitude, had to get towels from front desk and ask for housekeeping, dirty floors, rusty lighting, no maps of area, no heat in hallways, coffee service stopped at 9AM on Saturday, in room coffee not existent because of broken coffee maker, elevator did not work, total lack of security, bad part of town. I will never use Travelocity again because of this hotel. Had I not paid in advance for plane and hotel, I would have left before setting a foot in the rooms. Upon arrival, the desk said, "they really f----- up this reservation." My two son's and I were visiting Detroit for the first time. Great city, plane ride was common but hotel was BAD,BAD, BAD! Do not stay there.
Posted by Bill, from Detroit on Jan 22, 2018
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Comment from Hotel Management
Feb 6, 2018
by Rita
Dear: Bill, I apologize for the disappointing experience you've explained, and for the language used by our Guest Service Representative. I do provide maps occasionally for Guests who may desire to travel locally. The heating issue had been repaired by the Detroit energy company. We have a company that does service our extinguishers. We have specific departments to assist in repairs, as well as cleanliness. We are improving the quality, and absence of any room items. The elevators have been serviced. Thank you for sharing.
1 out of 5
Not Good
Have appreciated staying here in past, but much is changing it seems. No hot water -- and no explanation -- for a recent December stay. Do not see returning.
Posted by a verified traveler on Dec 19, 2017
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5 out of 5
Enjoyed Every Minute!
Lovely Location; Beautiful Inside.
Large Pot Holes In Driveway, So Be Careful Walking and Driving. River walk=Great Scenery
Will Definitely Stay Again!!!
Posted by Kisha on Feb 20, 2017
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2 out of 5
Misleading Description
Pros:It looked like it was elegant at one point, but has not been kept up. The location would be beautiful in summer.
Cons:Staff was not friendly, room was dingy and smelled terrible, old bed, tub didn't drain properly, very loud vent.
Location:Location is on the Riverwalk, but not in a section that had attractions nearby. Downtown is a $6-7 Uber ride. Casinos were fun.
Let me preface this by saying I booked this property as one of the "top secret" deals. The parking lot didn't seem safe (nor had it been paved anytime in the last 30 years) and I didn't feel comfortable leaving our car in it. When we tried checking in, the front desk associate told us our room was cancelled, which it was not. She made us stand there and wait while someone (who didn't even look like an employee) went to check to see if they had any rooms available. There was another couple waiting to check-in, but were made to wait. The room was dingy, curtains in the bathroom didn't even cover the whole window, closet door hiding furnace wouldn't shut, there was no thermostat in the room and cold air blew (very loudly) all night, the tub wouldn't drain and the room smelled terrible. For Detroit, I imagine this was alright accommodations, but nothing what I'm used to by booking the "top secret" rooms. I definitely will not be staying there again.
Posted by JJ, from Ohio on Jan 16, 2017
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1 out of 5
Completely Horrible Hotel/ Experience
Pros:Nothing
Cons:Everything, particularly the personnel.
The staff I encountered at this hotel were unknowledgeable, unprofessional and one even threatened me. There is no structure or organizational system in place, and every transaction seems to take 3-4 times as long to address as what it would take elsewhere or should take.
Roberts Riverwalk Urban Resort Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. The business-friendly Roberts Riverwalk Urban Resort Hotel also features a terrace, a picnic area, and complimentary newspapers in the lobby. Free self parking is available. This 3.5-star Detroit hotel is smoke free.
1 building
106 guestrooms or units
4 levels
Dining venue
Bar or lounge
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Car service
Wedding services available
Pool or billiards table
Terrace
Outdoor picnic space
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Sofa bed
Refrigerator (on request)
Microwave (on request)
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Windsor Station (8 km / 5 mi)
Parking: Free self parking
Room Amenities
Roberts Riverwalk Urban Resort Hotel offers 106 accommodations with DVD players and safes. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and refrigerators can be requested. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
DVD player
Refrigerator available
Microwave available
Coffee maker
Down blanket
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
Guests can enjoy continental breakfast for a fee.
Roberts Riverwalk - This bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals on site
Golfing nearby
Segway rental/tour nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 21
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 25 per night.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and Discover
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and Discover.
No cribs (infant beds) available
Staffed front desk
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 100.00 per stay
Resort fee: USD 18.00 per person, per night
The resort fee includes:
Pool access
Fitness center access
Parking
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: USD 50.00 (subject to availability)
Refrigerator fee: USD 20.00 per day
In-room microwave fee: USD 25.00 per day
Rollaway bed fee: USD 25 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Detroit Riverwalk Hotel
Riverwalk Detroit
Riverwalk Detroit Hotel
Riverwalk Hotel Detroit
Roberts Hotel
Roberts Hotel Detroit
Roberts Riverwalk
Roberts Riverwalk Detroit
Roberts Riverwalk Hotel
Roberts Riverwalk Urban Resort Hotel Detroit
Roberts Riverwalk Hotel And Residence Detroit
Roberts Riverwalk Urban Detroit
Roberts Riverwalk Urban
Roberts Riverwalk Urban Resort
Roberts Riverwalk Urban Resort Hotel Hotel
Roberts Riverwalk Urban Resort Hotel Detroit
Roberts Riverwalk Urban Resort Hotel Hotel Detroit
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Roberts Riverwalk Urban Resort Hotel is 1.6 mi away from Detroit.
Roberts Riverwalk Urban Resort Hotel is home to Roberts Riverwalk, which features brunch.
This hotel offers free self parking.
Roberts Riverwalk Urban Resort Hotel is 23.3 mi (29-min drive) away from the Detroit Metropolitan Wayne County Airport (DTW) airport, the closest popular airport to the property.
Roberts Riverwalk Urban Resort Hotel features an outdoor pool.
This hotel is 3.4 mi (9-min drive) from Belle Isle Beach.
There are no spa services available at this hotel.
Roberts Riverwalk Urban Resort Hotel does not offer free breakfast.
Check-in is from 4 PM - 11:30 PM.
Airport shuttle services are not available at Roberts Riverwalk Urban Resort Hotel.
No, there is no casino at this hotel, but Greektown Casino (4-min drive) and MGM Grand Detroit Casino (6-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
