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Riviera Resort Palm Springs

4.0 star property
4-star boutique resort near San Jacinto Mountains

Choose dates to view prices

Photo gallery for Riviera Resort Palm Springs

2 restaurants, breakfast, lunch, dinner served; American cuisine
2 outdoor pools, open 11:00 AM to 5:00 PM, cabanas (surcharge)
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Indoor spa tub
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Air conditioning

Explore the area

View in a map
1600 N Indian Canyon Drive, Palm Springs, CA, 92262
  • Place, Palm Springs Square Shopping Center
    ‪12 min walk‬
  • Place, Desert Regional Medical Center
    ‪13 min walk‬
  • Place, Elvis Honeymoon Hideaway
    ‪19 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(17 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

7.0 out of 10
Good
(2 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed

7.8 out of 10
Good
(22 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(9 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, Multiple Beds

7.4 out of 10
Good
(11 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(25 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

9.6 out of 10
Exceptional
(7 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(15 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Agave)

Suite, 1 King Bed with Sofa bed (Agave) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Agave)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Chairman)

Suite, 1 King Bed (Chairman) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed (Chairman)

  • 1744 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Indigo)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Indigo)

  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Lily)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Lily)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Palo Verde)

Suite, 1 King Bed with Sofa bed (Palo Verde) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Palo Verde)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Sage)

Suite, 1 King Bed with Sofa bed (Sage) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Sage)

  • 818 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed with Sofa bed (Yucca)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Yucca)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Palm Springs

Heart of Palm Springs.You'll find San Jacinto Mountains and Palm Springs Convention Center within 3 miles (5 km) of this resort. Palm Springs Air Museum and Moorten Botanical Garden are also within 6 miles (10 km).
View more Resorts in Palm SpringsOpens in a new window

What's nearby

  • Palm Springs Square Shopping Center - 12 min walk - 0.7 miles
  • Desert Regional Medical Center - 13 min walk - 0.7 miles
  • Ruth Hardy Park - 18 min walk - 1.0 mile
  • Elvis Honeymoon Hideaway - 19 min walk - 1.0 mile
  • Palm Springs Visitor Center - 3 min drive - 1.2 miles

Getting around

  • Palm Springs Station - 15 min drive
  • Palm Springs Intl. Airport (PSP) - 14 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Billy Reed's Restaurant Bakery & Bar - ‬5 min walk
  • ‪Rick's Desert Grill - ‬5 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Del Taco - ‬16 min walk

About this property

Riviera Resort Palm Springs

4-star boutique resort near San Jacinto Mountains
Riviera Resort Palm Springs offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

A business center, 22 meeting rooms, and coworking spaces are available. Spa services, a terrace, and gift shops/newsstands are also featured at the boutique Riviera Resort Palm Springs. Parking is available for a fee.

This 4-star Palm Springs resort is smoke free.

  • 398 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 dining venues
  • 2 bars by the pool
  • Built in 1959
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
Riviera Resort Palm Springs offers 398 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Televisions come with pay movies.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Sante has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Apr 5 - Apr 6
Total with taxes and fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's games
  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Pool gate

Parking and transportation

  • Uncovered valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 10 to 15 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Pay movies
  • TV

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 41 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 10 to 15 for children
  • Uncovered valet parking fee: USD 25 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Noble House
Riviera Noble House Resort
Riviera Palm Springs Noble House
Riviera Palm Springs Noble House Resort
Riviera Palm Springs Tribute Portfolio Resort
Riviera Tribute Portfolio Resort
Riviera Palm Springs Tribute Portfolio
Riviera Tribute Portfolio
Riviera Palm Springs Tribute Portfolio Starwood Hotels Hotel
Riviera Tribute Portfolio Starwood Hotels Hotel
Riviera Palm Springs Tribute Portfolio Starwood Hotels
Riviera Tribute Portfolio Starwood Hotels
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Resort And Spa Palm Springs
The Riviera Palm Springs a Tribute Portfolio Resort
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Palm Springs Tribute Portfolio by Starwood Hotels
Riviera Palm Springs A Noble House Resort
Riviera Palm Springs
The Riviera Palm Springs
Riviera Resort Palm Springs Resort
Margaritaville Resort Palm Springs
Riviera Resort Palm Springs Palm Springs

Frequently asked questions

How close is Riviera Resort Palm Springs to the airport?

Riviera Resort Palm Springs is 4.1 mi (14-min drive) away from the Palm Springs Intl. Airport (PSP) airport, the closest popular airport to the property.

How much does it cost to stay at Riviera Resort Palm Springs?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Riviera Resort Palm Springs on May 3, 2026 start from $208, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Riviera Resort Palm Springs have an airport shuttle?

Airport shuttle services are not available at Riviera Resort Palm Springs.

Does Riviera Resort Palm Springs offer free breakfast?

Free breakfast isn’t offered at Riviera Resort Palm Springs, but full breakfast is offered for a fee of between USD 15 and 30 for adults, USD 10 and 15 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Riviera Resort Palm Springs?

No, there is no casino at this resort, but Agua Caliente Casino (4-min drive) and Agua Caliente Casino (13-min drive) are nearby.

What time is check-in at Riviera Resort Palm Springs?

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM.

Is there free parking at Riviera Resort Palm Springs?

Free parking is not available at this resort. Valet parking is available for USD 25 per day.

Does Riviera Resort Palm Springs have a pool?

Riviera Resort Palm Springs features 2 outdoor pools. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Riviera Resort Palm Springs have a restaurant?

There are 2 onsite restaurants, offering options like American cuisine, pool views, and al fresco dining.

Does Riviera Resort Palm Springs have a spa?

Pamper yourself with a day at Sante, where you can enjoy body scrubs, reflexology, and facials.

How close is Riviera Resort Palm Springs to downtown Palm Springs?

Riviera Resort Palm Springs is 1.6 mi away from Palm Springs.

Riviera Resort Palm Springs Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 241 out of 486 reviews
Rating 8 - Good. 82 out of 486 reviews
Rating 6 - Okay. 71 out of 486 reviews
Rating 4 - Poor. 35 out of 486 reviews
Rating 2 - Terrible. 57 out of 486 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nestor

Liked: Cleanliness, amenities, property conditions & facilities
My girlfriend and i had a great time.
Stayed 1 night in Jan 2026

2/10 Terrible

Samer

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness
Staff was very horrible
Stayed 2 nights in Dec 2025

2/10 Terrible

Lesley

Traveled with family
We had to wait four in a half hours to get our room. We lost our New Year’s Eve dinner reservation because of the ridiculous long lines at the lobby to figure out what was happening. Super disappointed in the lack of communication.
Stayed 1 night in Dec 2025

2/10 Terrible

Rachel

Liked: Cleanliness
Disliked: Staff & service
Room was nice. Parking sucked and staff was not helpful
Stayed 1 night in Dec 2025

2/10 Terrible

Jemeca

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
New Years Eve was a disaster. There were about 20 people waiting in the lobby to either be checked in our waiting on their room. My check in was 4pm but I didn’t get a room until 8pm. There was no hot water in the shower. Breakfast was good at the restaurant, our server Brian made us really good drinks and was super friendly.
Stayed 1 night in Dec 2025

6/10 Okay

Myisha

Liked: Cleanliness, staff & service, amenities
Extremely long line in check in with only 3 agents checking people in. No blankets or sheets on sleeper sofa
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly & accommodating.
Stayed 4 nights in Dec 2025

4/10 Poor

teri

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Room not teady at 4pm, reduced staff delayed checkin, chromcast didmot work, ice machine broke, free bike the gears did not work and the quality of people staying there was lacking. ING is selling this hotel and spends no money on it.
Stayed 4 nights in Dec 2025

2/10 Terrible

Andrew

Liked: Cleanliness, amenities
Disliked: Staff & service
Check in was the worst experience I’ve ever encountered. Long lines, 45 minute wait, of very unhappy people trying to check into their rooms and the hotel had nothing available. We arrived at 1 pm and we were not provided a room until 6 pm. Consistent lies that our room would be available soon. Everyone I talked to in line was very disappointed as the evening was NYE. Luckily, the room we got was better than expected. But they need to prepare better for a holiday weekend.
Stayed 1 night in Dec 2025

6/10 Okay

Kara

Traveled with family
Despite a modern glow up, the hotel felt old. This was most true in bathroom. Dirty/moldy. Stayed 3 nights and never has our room cleaned because housekeeping didn’t arrive for cleaning until after 5pm each day. Very strange.
Stayed 3 nights in Dec 2025

6/10 Okay

Bahar

Traveled with family
Liked: Cleanliness, amenities
Yes
Stayed 2 nights in Dec 2025

2/10 Terrible

Yingju

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We checked in on 12/28 with our friends and waited in line for over an hour for our room keys. We went to the heated pool, but the water temperature was completely inadequate and became colder and colder, as if the heating had stopped. No hot water in our room. Moreover, the heater was out of order. We had to sleep wearing our jackets. At the same time, our friends’ room doesn't have hot water either. They informed the hotel and were told they would be notified once the issue was fixed, but they never received any notification and the water remained cold. The next morning I called the front desk to report that we had no heat and no hot water. The staff member simply told me that their engineer would not start work until 8am and asked me to call back later. I explained that we had travel plans and would not be staying in the room to deal with these issues, but she only told me to call again later to request repairs. That evening, when we returned to the hotel, I immediately went to the front desk requesting a room change.The staff reassigned a room to us. When we carried all our luggages and walked all the way from building 4 to building 1, only to find that room had only one bed. I had to go back to the front desk AGAIN and that indifferent staff told me there's no two bed room left, but a few moment later, she assigned me a two bed room and that room didn't have hot water either. Terrible experience. Don't recommend this property.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bryant

Stayed 1 night in Dec 2025

10/10 Excellent

Abaineh

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Dec 2025

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Be aware of longgg check in times. We arrived just after 4pm, and there was a long line of guests waiting to check in. After nearly an hour in line, we were told the room wasn't ready and we would be notified when it was. We decided to leave the property to get food and It was less than an hour later we were told our room was available. When we returned we sat in another long line for over an hour to get the key. In all it was roughly 4 hours from when we first arrived that we were able to get into our room. I politely asked for a food/drink/spa (anything) voucher to ease the pain of waiting for that time but was turned down an told if it was given to us then everyone else would request it as well. Which would be completely acceptable given all the other guests dealing with the same issue. This was the biggest issue I had during this trip, everything else was good but unfortunately the experience was already soured from the start.
Stayed 2 nights in Dec 2025

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It took over an hour to check in and the line didn’t get any shorter when we finished. There were only two workers checking guests in but 4 valets. We were told our breakfast was included but were not given vouchers. The whole place is in need of a deep renovation because the pictures are lowkey a catfish. The tub floors were painted, the water didn’t get hot, and bubbled paint in the bathroom. This was a 2 star hotel at best. The only thing that isn’t run down is the lobby, bar, and cafe. One of the buildings had clear signs there was a major leak that’s been ignored. The Google Cast in both our rooms wouldn’t connect and we were unable to turn the brightness down. The balcony light stays on all night and you can see it illuminating through the blackout curtains. My friends room had dirty hands marks all over the wall. Lastly, they have many QR codes to leave a review or tip but they’re restricted with the info you can leave.
Stayed 2 nights in Dec 2025

2/10 Terrible

Parvaneh

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The minute we got there we were put into a " dirty" not made up room where the shower still had all hair in the tub. 2 days we did not receive cleaning service with the excuse that we had at 4:30 pm the do not disturb sign on. For sure I don't want to be disturbed at 4:30 pm when I just got back from a long day in the city and want to finally relax in my room! The second time I had the please make up the room sign on and no one came by. The AC was not working at night and we were hot at 78 degrees at night... In addition they had no parfaits or croissants to offer for breakfast in the cafe. The pastries were shown in the vitrine but did not offer them. The pools and jacuzzi were all neglected, tiles dirty. The whole hotel is very old. The only thing they said when checking out was" we are sorry" that was it. I cannot recommend this hotel at all and would never go back there!
Stayed 5 nights in Dec 2025

6/10 Okay

jasmyn

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Check in took over 20 minutes, super long wait. I noticed everyone spent a lot of time going over every detail with each guest of where things were on property, what is included, etc etc. When it was my turn to check in I wasn't told anything besides which card did I want to use. I was tired and over it, but it was weird that they spent no time with me like they did with the other guests.
Stayed 1 night in Dec 2025

4/10 Poor

Mina

Stayed 2 nights in Dec 2025

2/10 Terrible

Peiran

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot bath water for two nights. The light at the table turns off automatically after we sat for a while.
Stayed 2 nights in Dec 2025

2/10 Terrible

Omid

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We checked in on 12/27 and immediately experienced multiple service and room issues: • Promised a garden-view room — waited nearly 2 hours and then told it was not available • Room had several maintenance failures: – No hot water (even after running for 10+ minutes) – Both sinks clogged – Chromecast not working – TV remote barely functional • Room amenities extremely inadequate: – Only one towel and one plastic cup provided for two guests • Lights shut off automatically and frequently, creating inconvenience • The hotel offered only a breakfast voucher despite the issues Due to the unacceptable experience and poor room conditions, we checked out early on the second day and did not stay the full reservation. Please save your money and do not even consider this hotel.
Stayed 2 nights in Dec 2025

4/10 Poor

Xiaole

Stayed 2 nights in Dec 2025

2/10 Terrible

Aditya

Stayed 1 night in Dec 2025

8/10 Good

Avigail

This is a basically good place. Pluses: aesthetically pleasing, soft bed, decent shower, decent rates. Restaurant food was tasty if limited and service was good. Wasn’t able to take advantage of the spa or other facilities so can’t speak to those. Minuses: sheets weren’t cotton and felt stuffy, AC worked but was unable to point towards the bed so could feel it everywhere other than there, and bathtub drain kept unsticking so kept draining - aka older infrastructure. Also no room service and you have to specially request housekeeping services
Stayed 3 nights in Dec 2025

10/10 Excellent

Starla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love that this property is dog friendly. Staff were outstanding and our room was wonderful. We had a private patio and could park very close by
Stayed 3 nights in Dec 2025