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4.3 out of 5

"The Hotel seemed to be in a safe area and was close enough to Dallas Love Field for a morning flight. " More

By a verified traveler on Fri 24 Jun 2022

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Hotel Description

4-star hotel near Highland Park Shopping Village

City center stay

Your stay at this Park Cities hotel places you within 3 miles (5 km) of Highland Park Shopping Village and NorthPark Center. Also, Southern Methodist University is within 3 miles (5 km) and George W Bush Presidential Library and Museum is within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$176* Per night/room Sep 4 - Sep 5

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds (Park Cities Room, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Presidential Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Dallas/Park Cities ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Dallas/Park Cities

Everyone (4) Couples (1) Family (6)
4 out of 5
The Hotel seemed to be in a safe area and was close enough to Dallas Love Field for a morning flight.

Posted by on Jun 24, 2022

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5 out of 5
the entire staff was well trained, courteous and professional

Posted by on Sep 2, 2021

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5 out of 5
I paid extra for a valet and they didn’t have that nor breakfast it was a breakfast bar and a apple

Posted by on May 18, 2021

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Comment from Hotel Management

Jun 1, 2021 by Annelise

Thank you for choosing to stay at Hilton Dallas/Park Cities and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team.

5 out of 5
Beautiful hotel. Nice location. Would stay here again

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 24, 2021 by Annelise

Thank you for the wonderful 5 star review. We hope to see you again in the near future!

5 out of 5

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 24, 2021 by Annelise

Thank you for the 5 star review. We hope to see you again in the near future!

5 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Apr 3, 2021 by Annelise

Thank you for the wonderful 5 star review. We look forward to seeing you again soon!

5 out of 5
Perfect location, wonderful & helpful staff, very clean and comfortable.

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 23, 2019 by Annelise

Thank you for taking the time to write a wonderful review on our hotel. We look forward to seeing you the next time you are in Dallas.

3 out of 5
I think the price was reasonable; check in and valet parking went well; staff was friendly. We are Hilton Honors members... BUT, there is no stocked frig in a King Size Junior Suite Room; the ONLY amenities offered (outside of toiletries) were two bottles of water for which it was CLEAR you would be charged $3.00 per bottle if you chose to open them. Really? $3.00 for a King Size Junior Suite -- should be offered a NO Costs. We paid for breakfast both mornings. BOTH mornings they got the order wrong; the first morning we were asked to sign a bill for over $45 (even though we already paid for it). It was waived without problem, but.... when the food arrived it was barely warm; the "toast" was heated bread (not toast) we had to call down for ketchup the first morning (it was delivered); the second morning it was not included, and we just did not bother. Perhaps the strangest thing -- several people were coming in from a football game at AT&T stadium; many were coming in around midnight and expected to get a night cap; or at least visit for a time in the bar... we were actually in the lobby waiting on friends to get in; and then everyone in the lobby was approached by a security guard and told we would have to leave... I went over to the manager and asked, "Are you asking us to leave to lobby?" He said, "No; just the bar area -- the bar is closing." I should add the bar was COMPLETELY full with patrons, they were told to leave -- midnight? Saturday? Really?

Posted by on Sep 2, 2019

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Comment from Hotel Management

Oct 17, 2019 by Sarah M.

Thank you for your feedback. We rely on your feedback to enable us to provide exemplary service to our guests and this will be shared with our management staff to ensure a seamless experience to our guests. We hope you will visit again to turn your negative experience into a positive one.

5 out of 5
Exceptionally clean, conveniently located very pleasant stay

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 19, 2019 by Sarah M.

Thank you for your feedback!

5 out of 5
we love staying at this hotel - however on Saturday we didn't have hot water - because we had scheduled our stay through you, a third party source, we could not be compensated for our discomfort.

Posted by on May 30, 2017

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About the Hilton Dallas/Park Cities

Location 5954 Luther Ln, Dallas, TX 75225

Property Features

Hilton Dallas/Park Cities offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Dallas/Park Cities. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Dallas hotel.

  • 1 building
  • 230 guestrooms or units
  • 11 levels
  • Built in 2000
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Dallas Medical-Market Center Station (9.1 km / 5.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Dallas/Park Cities offers 230 accommodations with laptop-compatible safes and video-game consoles. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Televisions come with premium cable channels and pay movies. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Grain - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner.

Lobby Bar - This bar specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests may download the hotel's mobile app to their smart phone prior to their arrival. Guests may use app to check-in and check-out, and for guestroom entry.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 1.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 9 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Secured valet parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dallas/Park Cities Hilton
  • Hilton Dallas Park Cities
  • Hilton Hotel Dallas/Park Cities
  • Hilton Dallas/Park Cities Hotel
  • Hilton Dallas Park Cities Hotel Dallas
  • Hilton Dallas/Park Hotel
  • Hilton Park Cities Hotel Dallas
  • Hilton Dallas/Park
  • Hilton Dallas/Park Cities Hotel
  • Hilton Dallas/Park Cities Dallas
  • Hilton Dallas/Park Cities Hotel Dallas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.