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Gaylord Texan Resort & Convention Center

4.0 star property
4-star family-friendly hotel near Gaylord Texan Convention Center, connected to the convention center

Choose dates to view prices

Photo gallery for Gaylord Texan Resort & Convention Center

Property amenity
Creator video
Property amenity
Reception
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Parking available
  • Room service
  • Bar

Explore the area

View in a map
1501 Gaylord Trl, Grapevine, TX, 76051
  • Place, Gaylord Texan Convention Center
    ‪2 min walk‬
  • Place, Great Wolf Lodge Waterpark
    ‪2 min drive‬
  • Place, Grapevine Mills Mall
    ‪4 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (View)

8.6 out of 10
Excellent
(21 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (View)

9.0 out of 10
Wonderful
(27 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(20 reviews)
  • 540 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Exterior

Deluxe Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 538 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (View)

8.6 out of 10
Excellent
(18 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (View)

9.4 out of 10
Exceptional
(19 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(109 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | View from property

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(80 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Lobby

Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Hearing Accessible)

Lobby

Standard Room, 1 King Bed, Non Smoking (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Lobby

Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

Lobby

Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Lobby

Standard Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Lobby

Standard Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Lobby

Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Lobby

Room, 2 Queen Beds (Hearing Accessible)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Lobby

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Lobby

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Queen Bed, Non Smoking

Exterior

Family Suite, 1 Queen Bed, Non Smoking

  • Sleeps 6
  • 1 Queen Bed

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About the neighborhood

Grapevine

Near the airport.With a stay at this Grapevine hotel, you'll be steps from Gaylord Texan Convention Center and a 5-minute walk from Grapevine Lake. Great Wolf Lodge Waterpark and Cowboys Golf Course are also within 2 miles (3 km).

What's nearby

  • Gaylord Texan Convention Center - 2 min walk - 0.1 miles
  • Great Wolf Lodge Waterpark - 2 min drive - 1.0 mile
  • Grapevine Vintage Railroad - 4 min drive - 2.6 miles
  • Grapevine Mills Mall - 4 min drive - 2.8 miles
  • LEGOLAND® Discovery Center - 6 min drive - 3.2 miles

Getting around

  • DFW Airport North Station - 5 min drive
  • Centreport Station - 17 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 9 min drive

Restaurants

  • ‪Texas Best Bbq - ‬2 min drive
  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪Riverwalk Cantina - ‬6 min walk
  • ‪Texan Station - ‬1 min walk
  • ‪Bonnie & Clyde's Hideout - ‬4 min drive

About this property

Gaylord Texan Resort & Convention Center

4-star family-friendly hotel near Gaylord Texan Convention Center, connected to the convention center
As a guest of Gaylord Texan Resort & Convention Center, you'll find a full-service spa, 4 indoor swimming pools, a lazy river, and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center, 87 meeting rooms, and limo/town car service are available. Event space at this hotel measures 490132 square feet (45534 square meters) and includes a conference center. A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the family-friendly Gaylord Texan Resort & Convention Center. For a fee, parking is available.

This 4-star Grapevine hotel is smoke free.

  • 1 building
  • 1814 guestrooms or units
  • 9 levels
  • 2 bars or lounges
  • 490132 sq ft of conference space
  • 45534 sq m of conference space
  • Built in 2004
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Gaylord Texan Resort & Convention Center offers 1814 accommodations with laptop-compatible safes and coffee/tea makers. 37-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Grapevine hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 12 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Free airport shuttle
  • Parking included
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Property amenities

Family friendly

  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 14.99 per stay); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (USD 31.39 per night; includes in/out privileges)
  • Valet parking on site (USD 53.04 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 10 to 18 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Lazy river
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Portable bathtub seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch smart TV with premium cable channels
  • Netflix
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 7 to May 26:
  • Swimming pool
  • Water park

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.6 percent destination fee will be charged
  • Resort fee: USD 28 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 30 for adults, and USD 10 to 18 for children
  • Fee for in-room wireless internet: USD 14.99 per stay (rates may vary)
  • Fee for in-room wired internet: USD 14.99 per day (rates may vary)
  • Self parking fee: USD 31.39 per night (in/out privileges)
  • Valet parking fee: USD 53.04 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gaylord
Gaylord Resort
Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort
Gaylord Texan Resort Grapevine
Texan
Texan Gaylord
Texan Gaylord Resort
Texan Resort
Gaylord Grapevine
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texan Resort Convention Center
Gaylord Texas Hotel
Gaylord Texas Resort
The Gaylord Texan
Gaylord Texan Resort Convention Center
Gaylord Texan Resort & Convention Center Hotel
Gaylord Texan Resort & Convention Center Grapevine

Frequently asked questions

How close is Gaylord Texan Resort & Convention Center to the airport?

Gaylord Texan Resort & Convention Center is 6.5 mi (9-min drive) away from the Dallas-Fort Worth Intl. Airport (DFW) airport, the closest popular airport to the property.

How much does it cost to stay at Gaylord Texan Resort & Convention Center?

As of Oct 21, 2025, prices found for a 1-night stay for 2 adults at Gaylord Texan Resort & Convention Center on Oct 29, 2025 start from $309.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Gaylord Texan Resort & Convention Center have an airport shuttle?

Airport shuttle services are not available at Gaylord Texan Resort & Convention Center.

Does Gaylord Texan Resort & Convention Center offer free breakfast?

Free breakfast isn’t offered at Gaylord Texan Resort & Convention Center, but buffet breakfast is offered for a fee of between USD 20 and 30 for adults, USD 10 and 18 for children. It's available every day from 6:30 AM to 11 AM.

Is there a casino at Gaylord Texan Resort & Convention Center?

No, there is no casino at this hotel.

What time is check-in at Gaylord Texan Resort & Convention Center?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Gaylord Texan Resort & Convention Center?

Free parking is not available at this hotel. Self parking is available for USD 31.39 per night, and valet parking for USD 53.04 per night.

Does Gaylord Texan Resort & Convention Center have a pool?

Gaylord Texan Resort & Convention Center features 4 indoor pools, a seasonal outdoor pool, and a children's pool. The pool is closed seasonally each year from September 7 to May 26.

Does Gaylord Texan Resort & Convention Center have a restaurant?

Yes, there is a restaurant on site.

Does Gaylord Texan Resort & Convention Center have a spa?

This hotel has a spa, which features mani/pedis, facials, and aromatherapy.

How close is Gaylord Texan Resort & Convention Center to downtown Grapevine?

Gaylord Texan Resort & Convention Center is 1.7 mi away from Grapevine.

Gaylord Texan Resort & Convention Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 673 out of 1015 reviews
Rating 8 - Good. 157 out of 1015 reviews
Rating 6 - Okay. 92 out of 1015 reviews
Rating 4 - Poor. 53 out of 1015 reviews
Rating 2 - Terrible. 40 out of 1015 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Ampa

Traveled with family
Liked: Amenities
Na
Stayed 1 night in Jul 2025

8/10 Good

Roger Smith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent everything was a little too pricey but other than that it was very good.
Stayed 1 night in Jul 2025

10/10 Excellent

Kemba

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love my stay ..1st tine taking my little grandchildren..at which they were blown away by everything...but the outdoor pool could use a safety rope to notify the people were the 3ft ends-heading to the deep end...just a suggestion
Stayed 1 night in Jul 2025

10/10 Excellent

ARON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well kept and everyone was very friendly and helpful. Really cool place
Stayed 1 night in Jul 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crowded

Very busy resort with a large convention, so restaurants were full, but that would have been our only inconvenience.
Stayed 1 night in Jul 2025

10/10 Excellent

Jeremy

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Tiffani

Stayed 1 night in Jul 2025

6/10 Okay

Tammy, Saint Paul

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Great hotel but very busy.
Stayed 1 night in Jul 2025

10/10 Excellent

devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Douglas

Stayed 1 night in Jul 2025

10/10 Excellent

Nataly

Stayed 3 nights in Jul 2025

10/10 Excellent

Cydel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and customer service!
Stayed 1 night in Jul 2025

10/10 Excellent

Rolanda, Mesquite

Stayed 3 nights in Jun 2025

8/10 Good

Rolanda, Mesquite

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Club and water park not fully available. It would be good to notify before booking or offer some sort of refund to those who planned to enjoy these facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place
Stayed 1 night in Jul 2025

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4th of Jul

Room needed a little more attention to detail. Tub/shower didnt operate quite right but overall a good experience even with a large 4th of July crowd.
Stayed 2 nights in Jul 2025

10/10 Excellent

Guillermo

Stayed 1 night in Jul 2025

6/10 Okay

Shea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a super nice hotel but extremely expensive to do any activity on the property. We had six people and two children under 4. It was $400+ to eat breakfast at the buffet every morning. I had allergies and a 24 pack of Benadryl was $18. Just be prepared to spend lots of money. It's supposedly super hero summer but you had to pay extra money to do any activities with the actual super heros. I thought we would be able to see the around the hotel but only if you paid for a private event. It was disappointing. If was fun but we will never go back.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ramy

Stayed 3 nights in Jul 2025

8/10 Good

Rebekah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad

The room Smelled terrible like mildew and smoke ,. I complained and they sent some one to Sanitize the room it didn’t help any . Woke up the next morning with severe allergies red itchy eyes . Was very un happy with the room after paying $569 for one night never again
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service

Disappointing

The valet service was very slow and backed up, we ended up rolling the luggage cart to our room. The check in process took over 30 minutes in line waiting. I had paid for early check in at 11:00, by the time we got to our room it was 12:30. Then the front desk had no details on the 4th celebration, held at the hotel. The atrium was not decorated for the 4th, no flags, no banners, nothing. The view from the room was an awning, awful. The 4th celebration was horribly run, no process to separate the VIP entrance from the general admission attendees. The VIP tables were to the side of the band so no view of the band. The water park was nice and clean, the service was good. The price for the cabanas was way too high.
Stayed 2 nights in Jul 2025

4/10 Poor

Estefania

Over charged me on parking still haven’t got back to me
Stayed 2 nights in Jun 2025

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was cleaned and well maintained.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service

Rooms are dated, tourist trap

The rooms need remodeling. They’re pretty dated and don’t feel clean. The balconies are a joke and are so small that you cannot sit out on them. The restaurants are a tourist trap and cost too much and are of poor quality.
Stayed 1 night in Jul 2025