95.0% Based on 501 reviews TripAdvisor Traveler Rating 4.5 out of 5

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Hotel Description

3.5-star hotel perfect for exploring Cuenca

Heart of Cuenca

You'll be steps from Esqueletologia Museum and a 5-minute walk from San Blas Park. Plaza Rotary Market and Civic Plaza are also within half a mile (1 km).

Free breakfast

Free WiFi in public areas, a fireplace in the lobby, and luggage storage are available at this hotel. Enjoy the free English breakfast each morning. There's a safe deposit box and multilingual staff can provide around-the-clock assistance.

Free WiFi, LCD TVs

The 13 individually decorated guestrooms offer free WiFi and room service. Other amenities include rainfall showerheads, down comforters, and LCD TVs with cable channels.

Standard Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$39 per night

Junior Double or Twin Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

95.0% of guests recommend out of 501 reviews

Excellent 382
Good 87
Average 24
Poor 5
Terrible 3
Value <span>4.5</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>5.0</span> out of 5
Service <span>5.0</span> out of 5

Property Features

Free breakfast is served daily. Public spaces have free WiFi. Hotel Casa San Rafael also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby.

  • 1 building
  • 13 guestrooms or units
  • 3 levels
  • Built in 1920
  • English breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby , Offsite parking reservations required

Transport

  • Airport: Guayaquil (GYE-Jose Joaquin de Olmedo Intl.) (197 km / 122.4 mi)
  • Parking:

Room Amenities

Hotel Casa San Rafael offers 13 accommodations with safes and complimentary toiletries. Each accommodation is individually decorated. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads. This Cuenca hotel provides complimentary wireless Internet access. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Ensuite bathroom
  • Unique decor

Food & Drink

Guests are served free English breakfast daily from 7:30 AM to 10:00 AM.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby

Spa Services

  • Body scrubs

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Hotel Casa San Rafael

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed
  • 24-hour check-in

Hotel Names

  • Casa San Rafael
  • Casa San Rafael Cuenca
  • Hotel Casa San Rafael
  • Hotel Casa San Rafael Cuenca

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Hotel Casa San Rafael.