93% Based on 192 reviews TripAdvisor Traveler Rating 4.5 out of 5

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Classic Room, 2 Queen Beds, No View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$72 per night

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed, No View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

93% of guests recommend out of 192 reviews

Excellent 134
Good 45
Average 9
Poor 2
Terrible 2
Value <span>4.5</span> out of 5
Rooms <span>5.0</span> out of 5
Cleanliness <span>5.0</span> out of 5
Service <span>4.5</span> out of 5

Property Features

Four Points By Sheraton Cuenca offers its guests an outdoor pool, a health club, and a spa tub. There's a restaurant on site. A 24-hour business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Four Points By Sheraton Cuenca. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 3.5-star Cuenca hotel is smoke free.

  • 120 guestrooms or units
  • 10 levels
  • 4 conference rooms
  • Built in 2017
  • Dining venue
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cuenca (CUE-Mariscal Lamar) (9.9 km / 6.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Four Points By Sheraton Cuenca offers 120 air-conditioned accommodations with iPod docking stations and minibars. Accommodations are furnished with king sofa beds. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pull-out sofa bed
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Onsite venue - This restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.00 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Four Points By Sheraton Cuenca offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.