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Four Points By Sheraton Cuenca

3.5 star property
3.5-star hotel with a free airport shuttle, connected to a shopping center

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Photo gallery for Four Points By Sheraton Cuenca

Pool
Lobby sitting area
Lobby sitting area
Breakfast, lunch, dinner served; Latin American cuisine
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free airport shuttle
  • Pet friendly
  • Parking included

Explore the area

View in a map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169
  • Place, Mall del Rio
    ‪1 min walk‬
  • Place, Mirador de Turi
    ‪11 min walk‬
  • Place, Alejandro Serrano Aguilar Stadium
    ‪4 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪10 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(32 reviews)
  • City view
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds

8.6 out of 10
Excellent
(21 reviews)
  • City view
  • 334 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

Classic King Guest Room With 1 King Bed

  • Sleeps 2

One-Bedroom Junior King Suite

  • Sleeps 2

Classic Double, Guest room, 2 Queen

  • Sleeps 4

About the neighborhood

Cuenca

In shopping district.Stay at this Cuenca hotel and you'll be within half a mile (1 km) of Mall del Rio and 2 miles (3 km) of Mirador de Turi. Museum of Metals and Cuenca Botanical Garden are also within 2 miles (3 km).

What's nearby

  • Mall del Rio - 1 min walk - 0.1 miles
  • Mirador de Turi - 11 min walk - 0.6 miles
  • Museum of Metals - 17 min walk - 0.9 miles
  • Alejandro Serrano Aguilar Stadium - 4 min drive - 1.5 miles
  • Río Tomebamba & Calle Larga - 5 min drive - 1.9 miles

Getting around

  • Unidad Nacional Tram Station - 7 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪flora caffe - ‬18 min walk
  • ‪Pizza Hut Express - ‬4 min walk
  • ‪Burger King - ‬5 min walk

About this property

Four Points By Sheraton Cuenca

3.5-star hotel with a free airport shuttle, connected to a shopping center
Four Points By Sheraton Cuenca offers its guests a health club, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Four Points By Sheraton Cuenca. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This 3.5-star Cuenca hotel is smoke free.

  • 120 guestrooms or units
  • 10 levels
  • Meeting rooms
  • Built in 2017
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Four Points By Sheraton Cuenca offers 120 accommodations with laptop-compatible safes and complimentary bottled water. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 466 reviews
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 6 2026 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

How close is Four Points By Sheraton Cuenca to the airport?

Four Points By Sheraton Cuenca is 5.3 mi (19-min drive) away from the Cuenca (CUE-Mariscal Lamar) airport, the closest popular airport to the property.

How much does it cost to stay at Four Points By Sheraton Cuenca?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Four Points By Sheraton Cuenca on Mar 8, 2026 start from $106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points By Sheraton Cuenca have an airport shuttle?

Four Points By Sheraton Cuenca offers a free airport shuttle, available 24 hours a day, on request.

Does Four Points By Sheraton Cuenca offer free breakfast?

Four Points By Sheraton Cuenca offers free local cuisine breakfast on weekdays between 6:30 AM and 10:00 AM and weekends between 6:30 AM and 10:30 AM.

Is there a casino at Four Points By Sheraton Cuenca?

No, there is no casino at this hotel.

What time is check-in at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Four Points By Sheraton Cuenca?

This hotel offers free self parking.

Does Four Points By Sheraton Cuenca have a pool?

Yes, there's a pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Four Points By Sheraton Cuenca have a restaurant?

Yes, there is a restaurant on site.

Does Four Points By Sheraton Cuenca have a spa?

There are no spa services available at this hotel.

How close is Four Points By Sheraton Cuenca to downtown Cuenca?

Four Points By Sheraton Cuenca is 1.6 mi away from Cuenca.

Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 297 out of 437 reviews
Rating 8 - Good. 83 out of 437 reviews
Rating 6 - Okay. 25 out of 437 reviews
Rating 4 - Poor. 15 out of 437 reviews
Rating 2 - Terrible. 17 out of 437 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ingrid

Stayed 3 nights in Dec 2025

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación
Stayed 2 nights in Nov 2025

10/10 Excellent

Diana Patricia Asmal

Liked: Cleanliness, amenities, property conditions & facilities
The place was perfect clean and the the staff very kind
Stayed 13 nights in Oct 2025

10/10 Excellent

MOISES

Liked: Cleanliness, staff & service, amenities
Super!
Stayed 3 nights in Oct 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
Stayed 4 nights in Oct 2025

10/10 Excellent

Priscilla

Stayed 1 night in Oct 2025

6/10 Okay

Juan, Quito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice, clean and confortable. The rooms are nice. Bathrooms a bit old, but clean. Swimming pool is great for kids and has an amazing view. The main problem is that the hotel hosts parties and corporate events in the top floor and also has a event venue in front. So if you are e"lucky" (like we have already been for two stays) you will have a very noisy night and you won't be able to sleep until late at night.
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to everything for business or pleasure!

Stayed 5 nights in Oct 2025

10/10 Excellent

Lorena

Stayed 2 nights in Sep 2025

8/10 Good

Yoan

Stayed 1 night in Oct 2025

10/10 Excellent

mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at front desk charge you a double tax. If you question it they say is a government thing.... When is clearly stated eveywere passport with a tourist visa is exempt from this tax.. Hotel dont care they charge you anyway....
Stayed 1 night in Aug 2025

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Christine Louise

Liked: Cleanliness, amenities
Classy!
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Stayed 2 nights in Aug 2025

10/10 Excellent

Alejandro

Stayed 1 night in Aug 2025

10/10 Excellent

Edmundo Jordão da Silva Vargas, SAO PAULO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Stayed 1 night in Jul 2025

10/10 Excellent

cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and close to everything.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great , pool service is great and have amazing view of Cuenca
Stayed 1 night in May 2025

10/10 Excellent

Carlos, Miami

Stayed 3 nights in May 2025

10/10 Excellent

taek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2025

10/10 Excellent

ANDYI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Edison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice, unfortunately they charge extra for every single thing, also they charge sales tax, they don't tell you until you make a reservation. They should be more serius about.
Stayed 4 nights in Apr 2025

8/10 Good

Guillermo

Stayed 3 nights in Feb 2025