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The Westin Cozumel

Property class: 4.5
4.5-star beachfront resort near Benito Juarez Park

Choose dates to view prices

Photo gallery for The Westin Cozumel

A pool area with a view of the beach and ocean, wooden deck, and lounge chairs.
A large hotel with multiple floors, a pool area, and a beachside location.
A circular hot tub with wooden accents, white chairs, and decorative items on a balcony with a view of the ocean.
A beach with sun loungers, palm trees, and a thatched-roof hut.
A modern lobby with a reflective pool, seating areas, and large windows offering views of the ocean.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Place, Playa San Juan
    ‪3 min drive‬
  • Place, Chankanaab National Park
    ‪21 min drive‬
  • Place, Chankanaab Beach Adventure Park
    ‪22 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a TV, and a balcony with a view of the ocean.

Classic Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(42 reviews)
  • Ocean view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Classic Room, 2 Queen Beds, Balcony

A hotel room with two beds, a ceiling fan, a balcony with a table and chairs, and a view of the ocean.

Classic Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(39 reviews)
  • Ocean view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Classic Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk with a chair, a table with chairs, a ceiling fan, and a large window with a view of the ocean.

Classic Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(34 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed, Ocean View

A hotel room with a large bed, a ceiling fan, a desk, a chair, a small table, and a view of the ocean.

Junior Suite, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 2 Queen Beds, Ocean View

A hotel room with a bed, a desk, a sofa, and a dining area. There is a view of the sea through the glass doors.

Junior Suite, 2 Queen Beds, Ocean View

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Junior Suite, 1 Bedroom, Ocean View

A modern living room with a sofa, coffee table, and dining area.

Junior Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, Ocean View

A modern hotel room with a large bed, a sofa with floral cushions, a wooden coffee table, and a view of the ocean.

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite, 1 Bedroom, Ocean View

A modern living room with a sofa, coffee table, and dining area.

Presidential Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1313 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed, Oceanfront

A bedroom with a large bed, a wooden dresser, a TV, and a view of the beach.

Studio Suite, 1 King Bed, Oceanfront

  • Ocean view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed, Oceanfront

A modern room with a wooden desk, a view of a pool, and a glass door leading to an outdoor area with chairs.

Studio Suite, 1 King Bed, Oceanfront

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Cozumel

Beachside getaway.Your stay at this Zona Hotelera Norte resort places you within 6 miles (10 km) of Benito Juarez Park and San Miguel Church. Stingray Beach is within 6 miles (10 km) and Chankanaab National Park is within 9 miles (15 km).
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 3 min drive - 1.4 miles
  • San Miguel Church - 9 min drive - 4.0 miles
  • Chankanaab National Park - 21 min drive - 10.4 miles
  • Chankanaab Beach Adventure Park - 22 min drive - 10.8 miles
  • Punta Sur Ecological Park - 50 min drive - 25.4 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Guido's - ‬6 min drive
  • ‪Bucano's Beach Club - ‬7 min walk
  • ‪El Cozumeleño Beach Resort - ‬6 min walk
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive
  • ‪Marimex - ‬8 min drive

About this property

The Westin Cozumel

4.5-star beachfront resort near Benito Juarez Park
Some rates at The Westin Cozumel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available.

This 4.5-star Cozumel resort is smoke free.

  • 152 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Accessible bathtub
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways (43 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch LED TV
  • iPod dock

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 1 2026 to November 15 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 31 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 001-007-000565/2025

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

How close is The Westin Cozumel to the airport?

The Westin Cozumel is 3.8 mi (10-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Cozumel?

As of Oct 14, 2026, prices found for a 1-night stay for 2 adults at The Westin Cozumel on Oct 18, 2026 start from $211, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Cozumel have an airport shuttle?

Airport shuttle services are not available at The Westin Cozumel.

How close is The Westin Cozumel to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does The Westin Cozumel offer free breakfast?

Free breakfast isn’t provided at The Westin Cozumel, but buffet breakfast is offered for a fee of USD 31 per person. It's available every day from 7 AM to 11:00 AM.

Is there a casino at The Westin Cozumel?

No, there is no casino at this resort.

What time is check-in at The Westin Cozumel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Westin Cozumel?

This resort offers free self parking.

Does The Westin Cozumel have a pool?

The Westin Cozumel features an outdoor pool.

Does The Westin Cozumel have a restaurant?

There are 2 onsite restaurants, offering options like local and international cuisine, al fresco dining, and a poolside location. The property will be renovating the dining venue(s) from September 1 2026 to November 15 2026 (completion date subject to change).

Does The Westin Cozumel have a spa?

Pamper yourself with a day at Zazil, where you can enjoy body treatments, massages, and mani/pedis.

How close is The Westin Cozumel to downtown Cozumel?

The Westin Cozumel is 2.9 mi away from San Miguel.

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1005 reviews
Rating 8 - Good. 206 out of 1005 reviews
Rating 6 - Okay. 109 out of 1005 reviews
Rating 4 - Poor. 44 out of 1005 reviews
Rating 2 - Terrible. 55 out of 1005 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent as expected from Westin, but the real reason we stayed there is the snorkeling there is fantastic!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean friendly property in good location.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Overall, It was Ok for family trip
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, room, and staff were wonderful. Food, especially lunch & dinner, was terrible.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Amazing wait staff. Beautiful beach and rooftop pool. Food was overall good. Only negative was lack of clear instructions from front desk at check in providing information of the resort (where to obtain towels with card and where room was).
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great hotel great chill spot 😆 worth the money amazing lil beach but ,shoutout@ santiago great staff @the beach and pool upstairs pool great view lil too many bugs in the pool but high up it’s kinda expected but great overall
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Great location, great place to relax.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ,, nice clean spacious room ,, comfor bed ,, beautiful view !! Perfect beach !! Wonderful restaurants ! We will be back 👌👌
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! It just needs some updating on the maintenance and upkeep. You can walk right out to the beach and the staff that waits in your was top notch! The boy thing they should change is the menus at the restaurants should be rotated a bit more throughout the week. We would stay there again!
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
amazing beach, food was great,
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wonderful
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is small and absolutely gorgeous. You can choose to do all inclusive or not. We chose not to as we wanted to explore the town, but we did eat at the breakfast buffet once and it was great! It’s the perfect home base and you just try the key lime pie across the street!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, staff was very friendly and attentive
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic property in an idyllic location. The bay allowed for snorkeling right on site.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. Food fresh and delicious. Ruth gave the best massage I’ve ever had . Rooms clean and king bed luxurious.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My cousin and I took a much needed extended vacation. We started in Cozumel at the Westin and were extremely comfortable and pleased with our stay. We wanted beach, pool and decent off shore snorkeling and it was everything that we hoped! I was snorkeling sometimes 2-3x a day because there was so much to see. The food at the restaurants was good, especially the dinners. Delicious! The drinks were what they should be. The staff was lovely. So many people always smiling and helpful. Javier, a front desk manager, was also exceptional. We cannot wait to return next year!! Thank you so much to everyone there for making our vacation so lovely.
Stayed 7 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff are very helpful and nice. The issue is the rooms that need repair and updating. Our room had lots of marks, cracks on the door and bottom of baseboards. The shower leaked by the door and sides. This hotel is definitely not anywhere near Westins we have stayed at.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rebekah and I had a great stay here at The Westin Cozumel. The staff was great. The front desk helped us with any questions and made us feel at home. Thank you for the great hospitality and making us feel welcome.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, extremely friendly and helpful, always smiling and going above and beyond to make our stay unforgettable! Guilian and Sara gave us the best massages of our lives!! We’ll be coming back soon for sure! Now that Javier (reception) told us the hotel will be going through some renovations soon and it’ll be ready by next year. Gracias!!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, wonderful snorkeling, great service
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was great
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view at sunset was wonderful.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convertible beds! Great Breakfast buffer! Great service at the pool! We will be back!
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. People in the staff are good unfortunately the food was plain and not very good. All inclusive I would not recommend just because of the food. It’s very deceiving.
Stayed 4 nights in May 2026

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