Travelocity Verified Review
"We went to visit Family so luckily we did not spent a lot of times at the Hotel. It was just a bunch of little things that I expected to be better staying at a Hampton Inn. From initially finding all the handles and shower doors to be loose and wobbly. Then our TV was locked to a PG14 rating with a parents lock, keeping up from watching any TV beyond children Shows. All those things can be considered minor.
But what really disappointed me and made our stay unpleasant was that we've stayed for three days. After the first night we left our Room and I saw housekeeping two Rooms down. We got back and found our Room untouched. The Bed was still not made, we had our used Towels still in the pile on the Bathroom Floor, etc. We are not messy People by any means so there was no "clean up" needed. I've tried to call the front Desk but could not get anybody to pick up in the three attempts I've made. I went ahead and called Housekeeping and got them to anwer the Phone. I was told that due to us standing for a few Days that Rooms are not cleaned every Day, neither are sheets or bedding. I was told I could put the Towels and the Pillow covers I've requested outside along with our Trash and they would replenish it. I did, got back to our room around 10:30pm. Trash and Linen were gone but nothing was replenished, our Bed was still not touched (made) and we were short on Towels and no Trash bags in any of our Bins. I had to then make my way back downstairs to the front Desk and get Towels.."
A verified traveler stayed at Hampton Inn Suites West Point