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"Was told the pool was open but upon check in pool was closed Hotel had posting that face covering required when in common areas but no one was weari ... " More

By a verified traveler on Sun 22 Aug 2021

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Hotel Description

Hotel near Southpark Mall in Colonial Heights

Heart of Colonial Heights

You'll find Southpark Mall and Keystone Antique Truck and Tractor Museum within 2 miles (3 km) of this hotel. Appomattox River and Swaders Sports Park are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like washers/dryers and sitting areas, the 129 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Refrigerators, microwaves, and premium bedding are also available.

Standard room with king bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$121* Per night/room Dec 30 - Dec 31

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Queen Beds, Non-Smoking, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hampton Inn Petersburg-Southpark Mall ratings based on 13 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton Inn Petersburg-Southpark Mall

Everyone (6) Family (3)
3 out of 5
Was told the pool was open but upon check in pool was closed Hotel had posting that face covering required when in common areas but no one was wearing them. Spoke with the GM after complaining and basically got a BS excuse

Posted by on Aug 22, 2021

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Comment from Hotel Management

Sep 27, 2021 by Ursula Myhalsky - General Manager

I apologize for any misinformation that you were given. Our pool has been closed during COVID19 for safety and maintenance. We do have a notice on the website that informs our guests of any changes to normal operations. As far as masks go...We highly encourage our guests to wear masks as the pandemic as not yet passed. We have left our COVID19 signs up . We are no longer required to monitor the guests wearing masks however we do require our associate to continue to wear masks wen they will encounter the public.

1 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 22, 2021 by Ursula Myhalsky - General Manager

It seems that we have dropped the ball and failed to meet your expectations. I would be grateful if you would like to share with me what opportunities we have to provide a better experience for all our guests. Please feel free to contact me by phone at 804-520-7333 or email at Ursula.Myhalsky@Hilton.Com

3 out of 5

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 14, 2021 by Ursula Myhalsky - General Manager

Thank You for taking the time to give feedback on your expereince.

2 out of 5
The place was fine clean rooms wasn't noisy would stay here again

Posted by on Apr 18, 2021

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5 out of 5
awesome!!! clean place , service was good , just sad the virus prevented the breakfast buffet

Posted by , from Col Hgts va on Jun 29, 2020

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4 out of 5
The staff was great. They made sure I was provided ever convenience when staying with them.

Posted by on May 22, 2020

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4 out of 5
The staff was great. They made sure I was provided ever convenience when staying with them.

Posted by on May 22, 2020

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4 out of 5
The staff was great. They made sure I was provided ever convenience when staying with them.

Posted by on May 22, 2020

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3 out of 5
The bed was the worst bed I’ve ever slept in. You cold see the sucken in area at the head of the bed. It was like sleeping on a trampoline Bathroom was not very clean

Posted by , from Holly Springs nc on Feb 23, 2020

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5 out of 5

Posted by on Jan 20, 2020

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About the Hampton Inn Petersburg-Southpark Mall

Location 403 E Roslyn Rd, Colonial Heights, VA 23834

Property Features

Hampton Inn Petersburg-Southpark Mall offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center, a meeting room, and limo/town car service. Free breakfast is served daily. The business-friendly Hampton Inn Petersburg-Southpark Mall also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Colonial Heights hotel is smoke free.

  • 129 guestrooms or units
  • 6 levels
  • Built in 2008
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Petersburg Station (6.2 km / 3.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hampton Inn Petersburg-Southpark Mall offers 129 accommodations, which are accessible via exterior corridors and feature washers/dryers and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Washer and dryer
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 8:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Petersburg-Southpark Mall
  • Hampton Inn Petersburg-Southpark Mall Colonial Heights
  • Hampton Inn Petersburg-Southpark Mall Hotel
  • Hampton Inn Petersburg-Southpark Mall Hotel Colonial Heights
  • Hampton Inn Petersburg-Southpark Mall Colonial Heights, Virginia
  • Hampton Inn Richmond Colonial Heights Hotel Colonial Heights
  • Hampton Inn Petersburg-Southpark Mall Colonial Heights
  • Hampton Inn Petersburg Southpark Mall
  • Hampton Petersburg park Mall
  • Hampton Inn Petersburg-Southpark Mall Hotel
  • Hampton Inn Petersburg-Southpark Mall Colonial Heights
  • Hampton Inn Petersburg-Southpark Mall Hotel Colonial Heights

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.