Book Hotels in Chelmsford, England from $62

Too far from Central London and Airport Heathrow.. in the breakfast the menu us always the same all days and insufficient plate, cups and spoon, etc... Always we have to wait for era because this things... The coffee always cold and the staff in the breakfast room its not good... I think they dont wanted to work there... The Wi-Fi so Poor.. In the room the towels are too small and after first day they dont give us more . Overall I not recommended... sorry!!!

To be in the customer service industry you have to want to serve. The staff at this hotel are completely unaware of that and leadership usually starts at the top!from not picking up the guests phones for over ten minutes to being short and even slightly rude at checkin or when guests ask for amenities, this place was positively hostile. The shuttle took so long to come I had to talk to the airport which is easy enough but be warned you have To climb 200 stairs!

The staff were quite friendly but the room left alot to be desired. Bed seemed to be from 1985. The curtains did not close completely and there was no thermostat to adjust temperature. Room was like an icebox late at night and early am. There were no stores anywhere around. Not a good hotel for US visitors because of location from the London sights.