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Baymont by Wyndham Cleveland

2.5-star property
360 Sergeant Paul B. Huff Parkway, Cleveland, TN 1-855-201-7819
3.3 out of 5
See all 29 travelocity Reviews

"Staff was great. Pillows were lumpy. Non-smoking room stunk like cigarettes. Had to wash everything when we got home and air out suitcases. " More

By a verified traveler on Tue 06 Sep 2022

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Hotel Description

Motel near Bradley Square Mall in Cleveland

City center stay

At this Cleveland motel, you'll be within half a mile (1 km) of Bradley Square Mall and 3 miles (5 km) of Cleveland State Community College. Also, Lee University is within 3 miles (5 km) and North Cleveland Church of God is within 6 miles (10 km).

Free perks

This motel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$68* Per night/room Feb 12 - Feb 13

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Baymont by Wyndham Cleveland ratings based on 29 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Baymont by Wyndham Cleveland

Everyone (12) Couples (4) Family (14)
4 out of 5
Staff was great. Pillows were lumpy. Non-smoking room stunk like cigarettes. Had to wash everything when we got home and air out suitcases.

Posted by on Sep 6, 2022

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Comment from Hotel Management

Sep 6, 2022 by Jeanne

Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during you visit with us.

5 out of 5

Posted by on Jul 18, 2022

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4 out of 5
Property was old and needed some sprucing up.

Posted by on Jun 6, 2022

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Comment from Hotel Management

Jun 9, 2022 by Jeanne

Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! We are glad that you enjoyed your visit with us, we are working on sprucing as time allows. Looking forward to seeing you again!

4 out of 5

Posted by on May 26, 2022

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1 out of 5
The property is not as nice as it looks in the pictures. It is not clean and there were some very shady looking people hanging around outside. After our check in one of the room keys did not work. We went back to the front desk to get a new one and the door to the front desk area was locked, you couldn't get in. Granted it was late, 11 pm but I've never been to a hotel where I couldn't speak to someone at the front desk. I pounded on the door for 15 minutes with no answer. Tried to call the front desk, no answer. I even tried to call the Baymont reservations line, they couldn't reach anyone at the hotel either and just said "sorry, talk to customer service" and the customer service line wasn't available until 8 am. After another 20 minutes of pounding on doors some finally came to the front to a little drive through looking window and I passed the key through a little hole inthe plastic to make a new key, I think she was sleeping. The key still didn't work and then she said "oh yeah that door doesn't work all the time, I'll have to get it for you". That is not how you want check in to go when you have drove all day and you're tired.

Posted by on May 24, 2022

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Comment from Hotel Management

Jun 15, 2022 by Jeanne

Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered during your visit with us.

5 out of 5

Posted by on May 23, 2022

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4 out of 5
Just never got any room service.

Posted by on May 8, 2022

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Comment from Hotel Management

May 9, 2022 by Jeanne

Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize about not getting any room service, but we have been short staffed and my housekeepers are doing their best to clean the rooms that are needed for that day.

1 out of 5
This was the nastiest hotel I have ever stayed in. We were so exhausted by the time we got there, we didn't have the energy to find an alternative. There was pubic hair and dirty footprints all over the shower, dried urine on the toilet seat, and evidence that nothing but the towels and sheets had been cleaned. The free breakfast was a blueberry muffin, apple juice, and a water. There were smokers everywhere, and we had to switch rooms since it smelled too much like smoke in the "non-smoking" room. Not to mention the door was wide open when we got there... won't be back!

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 9, 2021 by Jeanne

Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered. It sounds like you may have gotten checked in before the housekeeper was finished with your room (since the door was wide open).

2 out of 5
I had no hot water for a shower, just barely warm. There were no extra blankets or even a guide in the room. The door shut, but the space between the door and the door jam was wide enough to read a book through, which meant that people could see into my room through the door. They advertised continental breakfast, but that didn’t happen. It was a baggie with a prepackaged raisin danish, a small water, and an orange juice. I will definitely not be back, and do not recommend this hotel.

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 11, 2021 by Jeanne

Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize for the problems you encountered.

1 out of 5
I was promised a handicap room. I made three calls to the residence to ensure that room would be available. When I arrived the room had been given to someone else.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Apr 1, 2021 by Jeanne

Thank you for your feedback! Also, thank you for choosing us for your recent stay in the Cleveland area! I do apologize about the mix-up with your room.

About the Baymont by Wyndham Cleveland

Location 360 Sergeant Paul B. Huff Parkway, Cleveland, TN 37312

Property Features

Baymont by Wyndham Cleveland offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. The business-friendly Baymont by Wyndham Cleveland also features barbecue grills, a picnic area, and express check-in. Self parking is free. This Cleveland motel is smoke free.

  • 60 guestrooms or units
  • 2 levels
  • 2 buildings
  • Buffet breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Baymont by Wyndham Cleveland offers 60 accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per night
  • Maximum 2 per room (weight limit: 30 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baymont Inn Cleveland TN
  • Baymont Inn TN Hotel Cleveland
  • Baymont Inn Cleveland TN Motel
  • Baymont Wyndham Cleveland Motel
  • Baymont Wyndham Cleveland
  • Baymont Inn Suites Cleveland TN
  • Baymont by Wyndham Cleveland Motel
  • Baymont by Wyndham Cleveland Cleveland
  • Baymont by Wyndham Cleveland Motel Cleveland

You should know

  • The seasonal pool will open in May and close in September.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.