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The Independence Inn Charlotte/Matthews Hotel

3.0 star property
3-star hotel in East Forest

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Photo gallery for The Independence Inn Charlotte/Matthews Hotel

Reception
Point of interest
Standard Room, 2 Double Beds, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace
Free daily buffet breakfast
Point of interest

Popular amenities

  • Housekeeping
  • Parking included
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
2501 Sardis Road N, Charlotte, NC, 28227
  • Bojangles' Coliseum
    ‪11 min drive‬
  • Spectrum Center
    ‪16 min drive‬
  • SouthPark Mall
    ‪16 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Charlotte

East Forest stay.Your stay at this East Forest hotel places you within 9 miles (15 km) of Bojangles' Coliseum and Ovens Auditorium. Also within 9 miles (15 km) are SouthPark Mall and Spectrum Center.

What's nearby

  • Bojangles' Coliseum - 11 min drive - 7.6 miles
  • Ovens Auditorium - 11 min drive - 7.6 miles
  • Spectrum Center - 16 min drive - 11.2 miles
  • SouthPark Mall - 16 min drive - 8.4 miles
  • Bank of America Stadium - 17 min drive - 12.0 miles

Getting around

  • Charlotte Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Cookout - ‬16 min walk
  • ‪Cracker Barrel - ‬2 min drive
  • ‪Zaxby's - ‬16 min walk

About this property

The Independence Inn Charlotte/Matthews Hotel

3-star hotel in East Forest
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly The Independence Inn Charlotte/Matthews Hotel. Free self parking is available.

This 3-star Charlotte hotel is smoke free.

  • 93 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
The Independence Inn Charlotte/Matthews Hotel offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

How close is The Independence Inn Charlotte/Matthews Hotel to the airport?

The Independence Inn Charlotte/Matthews Hotel is 16.7 mi (24-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.

Does The Independence Inn Charlotte/Matthews Hotel have an airport shuttle?

Airport shuttle services are not available at The Independence Inn Charlotte/Matthews Hotel.

Does The Independence Inn Charlotte/Matthews Hotel offer free breakfast?

The Independence Inn Charlotte/Matthews Hotel offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at The Independence Inn Charlotte/Matthews Hotel?

No, there is no casino at this hotel.

What time is check-in at The Independence Inn Charlotte/Matthews Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at The Independence Inn Charlotte/Matthews Hotel?

This hotel offers free self parking.

Does The Independence Inn Charlotte/Matthews Hotel have a pool?

The Independence Inn Charlotte/Matthews Hotel does not have a pool.

Does The Independence Inn Charlotte/Matthews Hotel have a spa?

There are no spa services available at this hotel.

How close is The Independence Inn Charlotte/Matthews Hotel to downtown Charlotte?

The Independence Inn Charlotte/Matthews Hotel is 8.6 mi away from Charlotte.

The Independence Inn Charlotte/Matthews Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 302 reviews
Rating 8 - Good. 58 out of 302 reviews
Rating 6 - Okay. 54 out of 302 reviews
Rating 4 - Poor. 31 out of 302 reviews
Rating 2 - Terrible. 30 out of 302 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dwayne Allen

Disliked: Cleanliness, property conditions & facilities
The hotel photos on the website were old. I was placed in an adjoining room as solo traveler on the 1st floor. The desk attendant announced my room number while some stranger stood behind me. I did not feel safe. The room was dirty - carpet stains, sagging bed, desk chair had stains. I sat on a bath towel to keep from getting dirty. I did not stay there, I searched for a new hotel and checked out.
Stayed 2 nights in May 2025

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Not at ALL what was depicted on the hotels.com website. When we arrived, there was a banner hung on the side of the building instead of a regular sign. There was nefarious characters milling about the property as we entered the lobby. When we arrived at our room we smelled pot as we walked down the hall way. Then right next to our door was a stairway exit door that had see though glass. There was a man outside on the open area at stop of stairs smoking. The door was propped open yet it was a way to get into the hotel. We went to dinner and came back to the same scene of nefarious character milling about. Then we arrived at our door to find the same man sitting on the top of the stairwell now smoking with a bottle of liquor at his feet. You could hear intermittent shouts and cries. We called and reported this to the front desk and asked for the manager. The clerk said manager will not be on property until the morning...it was 8 pm. He said he would come up and talk to the man on the stairway landing. Then, I checked my bank account to discover that not only did the hotel charge my debit card/bank account for a $100 incidental charge but also charged $205 for the rest of our stay. I called to the front desk seeking to talk to the manager, but not in a nice way so the clerk hung up on me and said i could not talk to a manager. We left without spending the night at that property. Also, the free breakfast would require us to present a ticket to enter.
Stayed 3 nights in Apr 2025

4/10 Poor

Brittney

I saw a roach on the elevator I’m glad I only got The room for 1day
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Customer service was top notch, great location and comfortable stay
Stayed 1 night in Mar 2025

6/10 Okay

Allan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

6/10 Okay

Jon

Stayed 2 nights in Apr 2025

10/10 Excellent

Tyrone

Stayed 7 nights in Apr 2025

6/10 Okay

Justa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Melvin

Business traveler
Liked: Cleanliness, staff & service, room comfort

Ol Man's review.

My stay was very good with exception to Elevator having issues. Other than that it was excellent. Staff was Great especially the young man on evening shift.
Stayed 1 night in Apr 2025

6/10 Okay

William, Charleston

Liked: Cleanliness, staff & service
The halls smelled like smoke . . . The bathrooms are very outdated
Stayed 1 night in Apr 2025

4/10 Poor

Ashley

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was really great but the rooms were unkempt, leaky faucets and toilets . I found a used bandaid in my freshly “cleaned “ bed when we had to switch rooms because of poor plumbing , the bathrooms had hair on the floors and the smoke from cigarettes travelled to our non smoking rooms. The best thing about this place was the staff - all super friendly and accommodating but the rooms were very unclean.
Stayed 3 nights in Apr 2025

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service

EVERYTHING smelled like weed

Pros: The hotel was clean, staff was friendly, beds were pretty comfortable, hot breakfast, and convenient location. Cons: The entire hotel smelled like marijuana. Literally the entire hotel: the parking lot, the elevator, hallways, and everything in the rooms (bed linens, carpet, towels etc). On arrival, the hallway on the floor with our rooms was actually smokey. I told the staff at the front deck about the smoke and they said they would “look into it”. The smoke and smell was so bad that it stuck to our clothes and hair. We embarrassing arrived at a wedding with our family smelling like weed. We stayed two nights and smoke situation was TERRIBLE the entire stay. We also saw people (unsure if they were guests, staff, or non hotel people)) smoking weed and drinking out of brown paper bags in the parking lot. Morning to night, this place was smokey and stinky. The hotel is older, but clean and comfortable. Had it not been for all weed smoke/stink, we would consider staying again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2025

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2025

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

I've stayed in worse

When we checked in we had to wait while the employee was fixing issues- which is fine in itself- but then we found stains on our sheets and our mini fridge did not work. When asked to just swap these items we were told it would be done and wasn't which caused our food to go bad. They ended up swapping us to a new room which the bed in was pretty awful. Paint was falling off the walls and the wifi was barely useble. The guy at the desk on the afternoons was great and breakfast (and the breakfast attendant) was good as well.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dominique

Stayed 1 night in Mar 2025

4/10 Poor

Cynthia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not what it looks like online. they need to update their photos. its basically a trap/ghetto hotel. the ceiling in our room was all over the floor like it needs to be remodeled or cleaned or maybe just throw the whole building away and start over again. only perks is that its very close to great dining options and shopping.
Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really good and the staff is very friendly and TVs have app
Stayed 2 nights in Apr 2025

8/10 Good

KELLY

Traveled with family
Liked: Amenities
The property was in a good location, close to many attractions. There was plenty of well lit parking. The rooms were clean and appeared to be well maintained. Overall for the price I was very happy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Annette

The staff was very friendly with us. The only thing that I did not like is that our key cards kept deactivating even without having them near our cell phones.
Stayed 1 night in Apr 2025

8/10 Good

Donnetta

Traveled with family
Liked: Cleanliness, staff & service
It was fine
Stayed 1 night in Apr 2025

6/10 Okay

Courtney

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Booked 2 rooms for the night check in was easy got our rooms and key cards went up to the rooms my husband and I had one and my father had the other well we walked into our room and it was a mess it had not been cleaned. Went back to the front desk told the gentleman working he immediately apologized and changed our room. Go back up to the new room we walked into it and the bed wasn’t made nor was the trash taking out and then found out that the room my father was in the bed also wasn’t made up in it so I called down to the front desk and told him. We went back down to the front got 2 new rooms. Went back up my father went to his room and his was good so my husband and I went to ours and again it was not ready either. Back down we went at this point I’m upset and irritated but the gentleman was so nice and he even double checked the housekeeping papers to make sure the rooms he had previously put us in had indeed been marked as cleaned He even went up with us the last time to make sure the room was actually cleaned and to check the previous rooms. If it wasn’t for him being just as upset as my husband and I would have gotten my money back and went else where other then that it is a nice quite place
Stayed 1 night in Apr 2025

10/10 Excellent

John

Stayed 3 nights in Apr 2025