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SureStay by Best Western Charlotte Matthews

Property class: 3
3-star hotel in East Forest

Choose dates to view prices

Photo gallery for SureStay by Best Western Charlotte Matthews

A hotel room with two beds, a desk with a lamp, and a window with curtains.
A reception desk with a digital screen displaying the hotel group's name, a man seated behind it, and a modern ceiling design.
A hotel with a central atrium, multiple floors, and a prominent sign for 'SOTTE'.
A conference room with a long table, chairs, and a screen displaying 'Best Western' branding.
A golf course with spectators, a clubhouse, and a large tent structure.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Cinemark Bistro Charlotte
    ‪3 min drive‬
  • Place, McAlpine Creek Greenway
    ‪3 min drive‬
  • Place, Spectrum Center
    ‪16 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

A hotel room with two beds, a desk, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE TWO QUEEN BEDS

  • Sleeps 4

DOUBLE TWO QUEEN BEDS NON SMOKING

  • Sleeps 4

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Best Western Plus Pineville-Charlotte South

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  • Pool
  • Breakfast included
  • Parking included
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7.6 out of 10, Good, 1,001 reviews
$72 nightly
The price is $84
Oct 21 - Oct 22
Total with taxes and fees
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About the neighborhood

Charlotte

East Forest stay.Your stay at this East Forest hotel places you within 9 miles (15 km) of Bojangles' Coliseum and Ovens Auditorium. SouthPark Mall is within 9 miles (15 km) and Spectrum Center is within 12 miles (20 km).

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 1.5 miles
  • McAlpine Creek Greenway - 3 min drive - 2.1 miles
  • Spectrum Center - 16 min drive - 11.6 miles
  • SouthPark Mall - 17 min drive - 10.6 miles
  • Bank of America Stadium - 18 min drive - 13.0 miles

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Circle K - ‬2 min drive
  • ‪Circle K - ‬3 min drive

About this property

SureStay by Best Western Charlotte Matthews

3-star hotel in East Forest
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly SureStay by Best Western Charlotte Matthews. Free self parking is available.

This 3-star Charlotte hotel is smoke free.

  • 93 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
SureStay by Best Western Charlotte Matthews offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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  • Pool
  • Breakfast included
  • Parking included
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

How close is SureStay by Best Western Charlotte Matthews to the airport?

SureStay by Best Western Charlotte Matthews is 18.4 mi (28-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay by Best Western Charlotte Matthews?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Charlotte Matthews on Oct 11, 2026 start from $80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay by Best Western Charlotte Matthews have an airport shuttle?

Airport shuttle services are not available at SureStay by Best Western Charlotte Matthews.

Does SureStay by Best Western Charlotte Matthews offer free breakfast?

SureStay by Best Western Charlotte Matthews offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at SureStay by Best Western Charlotte Matthews?

No, there is no casino at this hotel.

What time is check-in at SureStay by Best Western Charlotte Matthews?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at SureStay by Best Western Charlotte Matthews?

This hotel offers free self parking.

Does SureStay by Best Western Charlotte Matthews have a pool?

SureStay by Best Western Charlotte Matthews does not have a pool.

Does SureStay by Best Western Charlotte Matthews have a spa?

There are no spa services available at this hotel.

How close is SureStay by Best Western Charlotte Matthews to downtown Charlotte?

SureStay by Best Western Charlotte Matthews is 8.6 mi away from Charlotte.

SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 184 out of 454 reviews
Rating 8 - Good. 80 out of 454 reviews
Rating 6 - Okay. 76 out of 454 reviews
Rating 4 - Poor. 50 out of 454 reviews
Rating 2 - Terrible. 64 out of 454 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations still ongoing but overall good experience especially for the price .
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good the room was great breakfast was ok but could be better there was nothing to drink but water no meat and not enough eggs put out but it's in a good location
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Clean and comfortable rooms! Great stay!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Cleany
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating the bathrooms and my room had a brand-new one. The room was very quiet and clean. Breakfast was good. The staff was very friendly and helpful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bryclend
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There. Clean rooms
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Secure the stairway doors, lock when you leave out them.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great just no protein as far as meats but sustainably enough
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Did not realize that it was under renovation and was slightly surprised of that upon arriving. For advertising about breakfast it was very underwhelming and minimal selection. Room was clean but do not plan on staying again.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Seemed like it was under going renovations
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The room was great. Very clean, smelled nice. The only thing that was concerning was the elevator. Button lights did not work and it was extremely creaky. Continental breakfast was as expected—eggs, make-your-own waffles, yogurt, coffee, bagels, toast.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. No place to hang dress clothes
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was in the middle of renovations and did not have any hot water in my room.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Everything is okay with hotel.
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction and they don’t let you know before you get there, so, be aware of that. The room wasn’t properly cleaned and we didn’t have enough towels. Nice staff and good location. Good breakfast.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Good
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
The property is under construction so beware of that. Staff was nice area is good.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is an older hotel that is getting a much needed renovation, but the rooms that are available need work with plumbing and beds. Our bed was horrible, old and you could feel the mattress springs.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025

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