4.4 out of 5

"Very good. Friendly staff. Clean room. Good location (did not have issues with airport noise in the proximity). " More

By a verified traveler on Mon 30 May 2016

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Hotel Description

At Hyatt Place Charlotte Airport/Lake Pointe you'll be 2.2 km (1.4 mi) from Charlotte Regional Farmers Market and 3.1 km (1.9 mi) from United States Citizenship and Immigration Services office. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool, and free self parking.

All 122 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, MP3 docks, and sofa beds. Nice touches to enhance your stay include designer toiletries and down comforters. Sitting areas, DVD players, and refrigerators are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 24-hour fitness center and seasonal outdoor swimming pool. Business amenities include a 24-hour business center, conference space, and meeting rooms. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning free breakfast is served. There's also extended parking, along with the convenience of a free airport shuttle.

Attractions within a 15-minute drive of this 3-star Charlotte hotel include Carowinds Theme Park and Bank of America Stadium.

Room, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$99 per night

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Charlotte Airport/Lake Pointe ratings based on 20 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

Room was smoked in

Pros: Didn't
Cons: New management
Checked in at 11:30 pm, got into the room and it had a heavy smell if cigarettes. The desk said that they were full. We had no choice but to stay in it. The next morning I told the front desk again about it and all they could say is sorry about that. A lady that was in the lobby and overheard me tell them, spoke up also said they had given her that room at 5:00 pm and they moved her to another room, so the front desk knew that there was a problem with that room all night long before we checked in. This is not a Hyatt quality hotel by any means. Avoid staying there if you can. Management is all about the revenue and not the customer.

Posted by on Dec 20, 2016

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4 out of 5
Cons: Add bacon to the breakfast :o).
Very good. Friendly staff. Clean room. Good location (did not have issues with airport noise in the proximity).

Posted by on May 30, 2016

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5 out of 5

Very nice hotel at a reasonable rate

Pros: Large room and variety of snack items available at front desk.
The hotel was clean and modern. Rooms was comfortable and quiet. Staff was knowledgable and helpful. Free breakfast included freshly scrambled eggs, grits, and a variety of pastries and juices.

Posted by , from Atlanta, GA on Nov 17, 2015

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5 out of 5

NICE HOTEL

Pros: THE NEATNESS, GOOD BREAKFAST, FRIENDLY STAFF.
I FELT COMFORTABLE THE MINUTE I GOT THERE. THE STAFF WAS VERY FRIENDLY AND ATTENTIVE. THE ROOM WAS NICE AND CLEAN, COMFORTABLE.

Posted by , from NEW YORK on Sep 14, 2015

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5 out of 5

comparison of two Charlotte Hyatt Airport Hotels

Pros: The anemities were great and so was the staff.
Cons: AN in house restaurant with room service would be nice. The Sports bar next door was nice but sometimes you want something besides sand
Location: we were there for a rugby tournment and the field was convenient
There are two Charlotte Hyatt Airport Inns, when returned to the hotel I mistakenly went to the wrong hotel. MY husband and I are both disabled and have trouble walking. We kept asking where Room 103 was from the staff, finally when we were about to faint from exhaustion a custodian told us they did not have a room 103! When I managed to get back to the front desk the clerk told us there are two Hyatt Place Charlotte Airport and we were in the wrong one, when I explained that our luggage and two dogs were at the other facility and would appreciate it if she would give me the address. She told me she would but she had a project to complete before she could help. I saw her stocking the candy shelves, do I assumed our problem wasn't very important to her. The girl behind the desk helped two other guests who just walked over with questions - so I got the idea we were not high on their priority list. we finally went to our car and the girl on On Star unravelled our mess and directed us to the other Airport Hyatt, who by the was could not have been nicer. They helped me with my luggage, moved us to a handicapped room, etc. The experience with these 2 hotels was like day and night. I will be doing some business in Charlotte in the near future so quess where I will be staying Harriet

Posted by , from Bagby on Jun 23, 2015

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5 out of 5

Excellent Choice!

I recommend this hotel for your next stay. Clean, comfortable, and an accommodating staff.

Posted by , from Richmond, VA on Sep 7, 2012

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5 out of 5

Overall best stay!!!!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Everyone is friendly and very clean environment. Best stay ever couldn't ask for more.

Posted by , from Fort Worth, TX, USA on Jul 10, 2012

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5 out of 5

The hotel staff made me feel welcome.

Pros: Free breakfast, Close restaurants, Quiet
I wish the staff had asked about discounts. I would have given them my AAA and AARP information. I did not understand how to work the TV. I would have seen more movies, especially the FREE ones.

Posted by , from Madison, WI on Jul 9, 2012

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5 out of 5

Great value for the money

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, right price
It's in a terrific neighborhood for a quiet weekend. I suppose weekday guests would enjoy it for different reasons, but all could agree it is well furnished and well staffed. The fitness center is one of the best I've seen, with plenty of exercise machines and free weights besides. The deli-style breakfast sandwiches are very good.

Posted by , from Lynchburg, VA, USA on Mar 22, 2012

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5 out of 5

GREAT value for the money!

Pros: Free breakfast, Free Internet, Quiet, extra sitting/sleeping area
This is one of our favorite hotels in Charlotte! Great size room, comfy beds, friendly staff, and free parking. The extra sitting area with sleeper sofa is a super perq for our family of five. Breakfast is very nice, includes scrambled eggs, potatoes, and biscuits with gravy, in addition to the usualy continental fare. Located in the old coliseum area, so pretty quiet. Only issue with our most recent stay was an air conditioning unit that rattled a bit. We were able to stop the rattle for the night we were there, but did report it to staff the next morning.

Posted by , from Raleigh, NC on Jan 3, 2012

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About the Hyatt Place Charlotte Airport/Lake Pointe

Location 4119 South Stream Boulevard, Charlotte, NC 28217

Renovations + Closures

The property will be renovating from 06 November 2017 to 15 December 2017 (completion date subject to change). The following areas are affected:

  • Hallway
  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Hyatt Place Charlotte Airport/Lake Pointe offers its guests an outdoor pool and a 24-hour fitness center. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A 24-hour business center and meeting rooms are available. The business-friendly Hyatt Place Charlotte Airport/Lake Pointe also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available on request). Self parking is free. This 3-star Charlotte hotel is smoke free.

  • 122 guestrooms or units
  • 6 levels
  • 3 conference rooms
  • Buffet breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (9.8 km / 6.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Hyatt Place Charlotte Airport/Lake Pointe offers 122 air-conditioned accommodations with MP3 docking stations and DVD players. Accommodations offer separate sitting areas and include sofa beds. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 7.00 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Charlotte City Park
  • Hyatt Place Hotel Charlotte City Park
  • Hyatt Place Charlotte Airport/Lake Pointe Hotel
  • Hyatt Place Airport/Lake Pointe Hotel
  • Hyatt Place Charlotte City Park Hotel Charlotte
  • Hyatt Place Charlotte Airport/Lake Pointe
  • Hyatt Place Airport/Lake Pointe

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.