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The Independence Inn Charlotte/Matthews Hotel

3.0 star property
3-star hotel in East Forest

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Photo gallery for The Independence Inn Charlotte/Matthews Hotel

Reception
Free daily buffet breakfast
Point of interest
Point of interest
Standard Room, 2 Double Beds, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
2501 Sardis Road N, Charlotte, NC, 28227
  • Bojangles' Coliseum
    ‪11 min drive‬
  • Spectrum Center
    ‪16 min drive‬
  • SouthPark Mall
    ‪16 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Charlotte

East Forest stay.Your stay at this East Forest hotel places you within 9 miles (15 km) of Bojangles' Coliseum and Ovens Auditorium. Also within 9 miles (15 km) are SouthPark Mall and Spectrum Center.

What's nearby

  • Bojangles' Coliseum - 11 min drive - 7.6 miles
  • Ovens Auditorium - 11 min drive - 7.6 miles
  • Spectrum Center - 16 min drive - 11.2 miles
  • SouthPark Mall - 16 min drive - 8.4 miles
  • Bank of America Stadium - 17 min drive - 12.0 miles

Getting around

  • Charlotte Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Cookout - ‬16 min walk
  • ‪Cracker Barrel - ‬2 min drive
  • ‪Zaxby's - ‬16 min walk

About this property

The Independence Inn Charlotte/Matthews Hotel

3-star hotel in East Forest
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly The Independence Inn Charlotte/Matthews Hotel. Free self parking is available.

This 3-star Charlotte hotel is smoke free.

  • 93 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
The Independence Inn Charlotte/Matthews Hotel offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English

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  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 1,023 reviews
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The price is $91
Jul 6 - Jul 7
Total includes taxes and fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

How close is The Independence Inn Charlotte/Matthews Hotel to the airport?

The Independence Inn Charlotte/Matthews Hotel is 16.7 mi (24-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.

Does The Independence Inn Charlotte/Matthews Hotel have an airport shuttle?

Airport shuttle services are not available at The Independence Inn Charlotte/Matthews Hotel.

Does The Independence Inn Charlotte/Matthews Hotel offer free breakfast?

The Independence Inn Charlotte/Matthews Hotel offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at The Independence Inn Charlotte/Matthews Hotel?

No, there is no casino at this hotel.

What time is check-in at The Independence Inn Charlotte/Matthews Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at The Independence Inn Charlotte/Matthews Hotel?

This hotel offers free self parking.

Does The Independence Inn Charlotte/Matthews Hotel have a pool?

The Independence Inn Charlotte/Matthews Hotel does not have a pool.

Does The Independence Inn Charlotte/Matthews Hotel have a spa?

There are no spa services available at this hotel.

How close is The Independence Inn Charlotte/Matthews Hotel to downtown Charlotte?

The Independence Inn Charlotte/Matthews Hotel is 8.6 mi away from Charlotte.

The Independence Inn Charlotte/Matthews Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 126 out of 293 reviews
Rating 8 - Good. 56 out of 293 reviews
Rating 6 - Okay. 51 out of 293 reviews
Rating 4 - Poor. 30 out of 293 reviews
Rating 2 - Terrible. 30 out of 293 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dwayne Allen

Disliked: Cleanliness, property conditions & facilities
The hotel photos on the website were old. I was placed in an adjoining room as solo traveler on the 1st floor. The desk attendant announced my room number while some stranger stood behind me. I did not feel safe. The room was dirty - carpet stains, sagging bed, desk chair had stains. I sat on a bath towel to keep from getting dirty. I did not stay there, I searched for a new hotel and checked out.
Stayed 2 nights in May 2025

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2025

10/10 Excellent

DIANE, Austin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property but clean. Staff is great. Beds are comfortable. Safe are. Easy parking. Good location
Stayed 1 night in Mar 2025

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Matt

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible toilet that whistle everything looks old and nasty front desk clerk took a photo of my license forgot to give it back then I remembered went back down after trying to get some sleep after all the noisy people at the inn n then he got mad when I saw my license n I reached over to get it after he wouldn’t make eye contact with me
Stayed 1 night in Mar 2025

8/10 Good

Bethany

Stayed 1 night in Mar 2025

4/10 Poor

Gary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Several things bothered me. The south entrance had a hugh hole in the pavement. The snack machine did not work even though it was full. Drink machine would not take my coins. The bath tub was rusted in several spots. The shower's water would not stay a consistent temperature. The wallpaper in the bathroom was peeling off. The refrigerator in the room appeared to be working, but my drinks were hot the next day. Just a sad place to stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Alicia D

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property for staying
Stayed 1 night in Jan 2025

2/10 Terrible

Telma Ramirez

Business traveler
Disliked: Cleanliness, property conditions & facilities
Carpet smells bad, bathtub dripping, people fighting in hallway and outside building, horrible place.
Stayed 2 nights in Mar 2025

8/10 Good

frank

Traveled with family
Liked: Cleanliness, staff & service
It is an old hotel not refurbished they just put lipstick on it.
Stayed 1 night in Mar 2025

8/10 Good

Terra

Liked: Cleanliness, property conditions & facilities
I like the front desk customer service very nice
Stayed 1 night in Mar 2025

8/10 Good

Alfredo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property because it was right beside chilis
Stayed 2 nights in Mar 2025

10/10 Excellent

Keeanna

Liked: Property conditions & facilities
Highly recommend
Stayed 2 nights in Mar 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful employees.
Stayed 4 nights in Mar 2025

6/10 Okay

Gregory

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Danielle

Disliked: Cleanliness
Stayed 3 nights in Mar 2025

4/10 Poor

Prudvi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Not well maintained!! Room is stinky!! Felt not very safe !!
Stayed 1 night in Mar 2025

10/10 Excellent

Ahmad

Stayed 3 nights in Mar 2025

10/10 Excellent

Derek

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Front desk guys very professional/courteous/helpful. Seems to be a high traffic on right side with women getting in and out of cars and food containers scattered about on the ground. Being from the area originally and have stayed there for over 30 years, seems kinda sad this is tolerated.
Stayed 1 night in Mar 2025

8/10 Good

Terra

Great restaurant next door and walking distance
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff very good and the lady in the breakfast dining area was exceptional. Look forward to coming back--tk you
Stayed 2 nights in Mar 2025

10/10 Excellent

Natalie

Traveled with group
Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Gloria

Service is great!
Stayed 2 nights in Mar 2025

8/10 Good

reuben

Liked: Cleanliness
Stayed 1 night in Mar 2025

4/10 Poor

Stephen

Stayed 1 night in Mar 2025