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SureStay by Best Western Charlotte Matthews

3.0 star property
3-star hotel in East Forest

Choose dates to view prices

Photo gallery for SureStay by Best Western Charlotte Matthews

A hotel room with two beds, a desk with a lamp, and a window with curtains.
A hotel with a central atrium, multiple floors, and a prominent sign for 'SOTTE'.
A golf course with spectators, a clubhouse, and a large tent structure.
Lobby
Restaurant

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Cinemark Bistro Charlotte
    ‪3 min drive‬
  • Place, McAlpine Creek Greenway
    ‪3 min drive‬
  • Place, Bank of America Stadium
    ‪18 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

View from room

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

View from room

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

2 Double Beds, Non-Smoking, Work Desk, Microwave And Refrigerator, Full Breakfast

  • 2195 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

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Exterior

Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

Matthews
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 974 reviews
$96 nightly
The price is $112
Aug 2 - Aug 3
Total with taxes and fees
Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

About the neighborhood

Charlotte

East Forest stay.Your stay at this East Forest hotel places you within 9 miles (15 km) of Bojangles' Coliseum and Ovens Auditorium. SouthPark Mall is within 9 miles (15 km) and Spectrum Center is within 12 miles (20 km).

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 1.5 miles
  • McAlpine Creek Greenway - 3 min drive - 2.1 miles
  • Spectrum Center - 16 min drive - 11.6 miles
  • Charlotte Convention Center - 17 min drive - 12.0 miles
  • Bank of America Stadium - 18 min drive - 13.0 miles

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Circle K - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Taco Bell - ‬14 min walk

About this property

SureStay by Best Western Charlotte Matthews

3-star hotel in East Forest
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly SureStay by Best Western Charlotte Matthews. Free self parking is available.

This 3-star Charlotte hotel is smoke free.

  • 93 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
SureStay by Best Western Charlotte Matthews offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

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Quality Inn & Suites Matthews - Charlotte
Stallings
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.7 out of 5, Good, 1,020 reviews
$77 nightly
The price is $82
Aug 6 - Aug 7
Total with taxes and fees
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

How close is SureStay by Best Western Charlotte Matthews to the airport?

SureStay by Best Western Charlotte Matthews is 18.4 mi (28-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay by Best Western Charlotte Matthews?

As of Jul 29, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Charlotte Matthews on Aug 9, 2026 start from $81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay by Best Western Charlotte Matthews have an airport shuttle?

Airport shuttle services are not available at SureStay by Best Western Charlotte Matthews.

Does SureStay by Best Western Charlotte Matthews offer free breakfast?

SureStay by Best Western Charlotte Matthews offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at SureStay by Best Western Charlotte Matthews?

No, there is no casino at this hotel.

What time is check-in at SureStay by Best Western Charlotte Matthews?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at SureStay by Best Western Charlotte Matthews?

This hotel offers free self parking.

Does SureStay by Best Western Charlotte Matthews have a pool?

SureStay by Best Western Charlotte Matthews does not have a pool.

Does SureStay by Best Western Charlotte Matthews have a spa?

There are no spa services available at this hotel.

How close is SureStay by Best Western Charlotte Matthews to downtown Charlotte?

SureStay by Best Western Charlotte Matthews is 8.6 mi away from Charlotte.

SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 172 out of 425 reviews
Rating 8 - Good. 75 out of 425 reviews
Rating 6 - Okay. 73 out of 425 reviews
Rating 4 - Poor. 47 out of 425 reviews
Rating 2 - Terrible. 58 out of 425 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jean Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Clean and comfortable rooms! Great stay!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. No place to hang dress clothes
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Elizabeth

Liked: Staff & service
The property is under construction so beware of that. Staff was nice area is good.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Everything is okay with hotel.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Robert

The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Donna

The room was find and even though the motel is being remodelled it did disrupt our stay.
Stayed 5 nights in Feb 2026
Verified

2/10 Terrible

Qynnthesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't rent. Felt like I was getting bit. Hotel air conditioning wasn't working entire stay.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

CAROLINA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Then room was a disaster, full of old and dusty furniture. Mold from top to bottom and under construction that were not advised before booking. I will not stay here even it is free!!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there while the lobby was being renovated. I assume the rooms will follow, and that's good, because the one we were in was dated, and the bathroom desperately needs a remodel from the studs out. But the room was clean, the bed was comfortable, the hotel was quiet. That's all we needed. The gentleman who checked us in was awesome.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025
Verified

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities
Room was spotless, GSR was welcoming
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible filthy Room front desk and Aunt unlocked the door at 3 AM not knowing that I had checked in mold in the bathroom
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alicia D

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property for staying
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay ☺️
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great price, awesome staff at checking in.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Customer service was top notch, great location and comfortable stay
Stayed 1 night in Mar 2025
Verified

8/10 Good

Terra

Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay
Stayed 1 night in May 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and good food
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Alina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a business trip. The whole building was under renovation. Dust everywhere. All rooms were freshly painted and it was a strong smell of paint inside of the room. No substitute room was offered, no refund,.. We were just told to call customer service
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

DeVante

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole building is under renovation, to the point that I think they shouldnt be open at all. There was mold in the shower, the walls were a bit dirty by the door area, the mirror on the bathroom door had a broken frame. Not to mention most of the bottom floor had boxes and construction stuff filling it, along with the tile around the reception desk not being finished. Breakfast was lackluster which just added to the feeling of discomfort being there. If you're thinking of staying here, please reconsider until they're at least done with renovations, maybe the rest will be fixed by then.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities
We enjoy our stay and it was nice and really liked that chillies was right next door.
Stayed 2 nights in May 2025

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