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The Independence Inn Charlotte/Matthews Hotel

3.0 star property
3-star hotel in East Forest

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Photo gallery for The Independence Inn Charlotte/Matthews Hotel

Reception
Point of interest
Point of interest
Standard Room, 2 Double Beds, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace
Free daily buffet breakfast

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227
  • Place, Bojangles' Coliseum
    ‪11 min drive‬
  • Place, Ovens Auditorium
    ‪11 min drive‬
  • Place, SouthPark Mall
    ‪16 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Charlotte

East Forest stay.Your stay at this East Forest hotel places you within 9 miles (15 km) of Bojangles' Coliseum and Ovens Auditorium. Also within 9 miles (15 km) are SouthPark Mall and Spectrum Center.

What's nearby

  • Bojangles' Coliseum - 11 min drive - 7.6 miles
  • Ovens Auditorium - 11 min drive - 7.6 miles
  • Spectrum Center - 16 min drive - 11.2 miles
  • SouthPark Mall - 16 min drive - 8.4 miles
  • Bank of America Stadium - 17 min drive - 12.0 miles

Getting around

  • Charlotte Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 24 min drive

Restaurants

  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪New Zealand Cafe - ‬18 min walk
  • ‪Taco Bell - ‬14 min walk
  • ‪Steak 'n Shake - ‬16 min walk

About this property

The Independence Inn Charlotte/Matthews Hotel

3-star hotel in East Forest
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly The Independence Inn Charlotte/Matthews Hotel. Free self parking is available.

This 3-star Charlotte hotel is smoke free.

  • 93 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
The Independence Inn Charlotte/Matthews Hotel offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

How close is The Independence Inn Charlotte/Matthews Hotel to the airport?

The Independence Inn Charlotte/Matthews Hotel is 16.7 mi (24-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.

How much does it cost to stay at The Independence Inn Charlotte/Matthews Hotel?

As of Sep 26, 2025, prices found for a 1-night stay for 2 adults at The Independence Inn Charlotte/Matthews Hotel on Oct 10, 2025 start from $84.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Independence Inn Charlotte/Matthews Hotel have an airport shuttle?

Airport shuttle services are not available at The Independence Inn Charlotte/Matthews Hotel.

Does The Independence Inn Charlotte/Matthews Hotel offer free breakfast?

The Independence Inn Charlotte/Matthews Hotel offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at The Independence Inn Charlotte/Matthews Hotel?

No, there is no casino at this hotel.

What time is check-in at The Independence Inn Charlotte/Matthews Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at The Independence Inn Charlotte/Matthews Hotel?

This hotel offers free self parking.

Does The Independence Inn Charlotte/Matthews Hotel have a pool?

The Independence Inn Charlotte/Matthews Hotel does not have a pool.

Does The Independence Inn Charlotte/Matthews Hotel have a spa?

There are no spa services available at this hotel.

How close is The Independence Inn Charlotte/Matthews Hotel to downtown Charlotte?

The Independence Inn Charlotte/Matthews Hotel is 8.6 mi away from Charlotte.

Reviews

The Independence Inn Charlotte/Matthews Hotel Reviews

7.4

Good

7.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 132 out of 318 reviews
Rating 8 - Good. 62 out of 318 reviews
Rating 6 - Okay. 56 out of 318 reviews
Rating 4 - Poor. 32 out of 318 reviews
Rating 2 - Terrible. 36 out of 318 reviews

Reviews

6/10 Okay

Kenneth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.
Stayed 1 night in Jun 2025

2/10 Terrible

Nancy

Traveled with family
Disliked: Amenities, property conditions & facilities
Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there
Stayed 2 nights in Jun 2025

6/10 Okay

Santiago

Stayed 2 nights in Jun 2025

8/10 Good

McKenzie

Liked: Cleanliness, amenities, property conditions & facilities
I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime
Stayed 4 nights in Jun 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025

8/10 Good

MWende Denice

Liked: Cleanliness
Nice place. Rooms need upgrades
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the rest
Stayed 2 nights in May 2025

8/10 Good

Beem Gleason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient.
Stayed 3 nights in Jun 2025

4/10 Poor

ellen, Marietta

Traveled with partner
Disliked: Cleanliness
We never received maid service. Refrigerator/ freezer was not working. It was needed. Bathtub had rust around drain, couldn’t take a bath. Very disappointed.
Stayed 2 nights in Jun 2025

2/10 Terrible

Andrew

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.
Stayed 1 night in May 2025

2/10 Terrible

DANIEL

Disliked: Staff & service, property conditions & facilities
Not clean like what you see on website. The websites pictures can lied to people
Stayed 2 nights in Jun 2025

2/10 Terrible

Rachel

Liked: Room comfort
Disliked: Cleanliness, staff & service
The front desk associates weren’t friendly. I was only greeted warmly by housekeeping as I was leaving the facility, which was as disappointing as my room (needs updating and the carpet deep cleaned). Had I not already prepaid for my room, I would’ve canceled and stayed elsewhere. My sleep was amazing, but the overall presentation left much to be desired.
Stayed 1 night in Jun 2025

6/10 Okay

Steven

Stayed 1 night in Jun 2025

4/10 Poor

Bernard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The mattresses were awful. The pillows were worse and the sheets were cheap and thin. Musty smelling rooms.
Stayed 2 nights in Jun 2025

6/10 Okay

Rebecca

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was nice and breakfast was good. It was typical breakfast -waffles, eggs, sausage, cereal, bread. However, the elevator buttons didn’t work. It just stopped at each floor. Also, one of the bathrooms (we had 2 rooms) had a very slow filling toilet. You only had 1 flush and had to wait an hour for the tank to fill again. The other room didn’t have the toilet issues. Rooms were cleaned and when we needed extra bedding for a pullout couch bed, it was given.
Stayed 1 night in Jun 2025

6/10 Okay

Marco

Traveled with partner
Liked: Cleanliness
The hotel was overall okay. It’s older, water pressure isn’t the greatest in the shower. Our floor also has the aroma of weed throughout. Breakfast was decent. Staff was very friendly. Also nice to have chilis restaurant in the same parking lot.
Stayed 1 night in Jun 2025

8/10 Good

Stefania

Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar!
Stayed 1 night in May 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
Friendly
Stayed 1 night in Jun 2025

4/10 Poor

Ashley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. Lock on door was a nightmare, it was broken. Elevator had no lights on buttons and made loud noise’s when in use.
Stayed 1 night in Jun 2025

10/10 Excellent

Kyle

Stayed 2 nights in May 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in May 2025

8/10 Good

Terra

Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay
Stayed 1 night in May 2025

6/10 Okay

Tai-Lynne

Overall the area where the property was at was close to some malls you can do walking distance. Hotel is good for a quick stay. But some maintenance needs to be done In hotel. I had a friend stay the night and they ended up getting sinus congestion because rooms didn’t have cleanliness to vacuum nor sirculation of air and the smell from the air conditioner. So some things need to be fix.
Stayed 4 nights in May 2025

4/10 Poor

Dominik

Disliked: Cleanliness, property conditions & facilities
The room had a bunch of ants, the carpets had weird red stains, the bathroom had a lot of mildew, there was old shampoo on the shower handles when I first used the shower, and the counters and coffee weren't wiped down when I arrived and were really dirty
Stayed 3 nights in May 2025