"Arrived on Thurs afternoon. The receptionist allowed me to check in early however the first room had an unpleasant smell (like smoke) even though it w ... " More

By a verified traveler on Mon 26 Sep 2016

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Hotel Description

At Best Western Plus Charlotte/Matthews Hotel you'll be 4 km (2.5 mi) from Matthews Heritage Museum and 4.6 km (2.9 mi) from Matthews Community Center. Highlights at this hotel include free daily breakfast and free self parking.

LCD TVs with cable channels are featured in all 88 rooms, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Refrigerators and microwaves make in-room dining convenient. Nice touches to enhance your stay include soaking tubs and designer toiletries. Free local calls, safes, and hair dryers are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include coffee/tea in a common area and laundry facilities. Each morning free breakfast is served.

Attractions within a 20-minute drive of this Charlotte hotel include Spectrum Center and Bank of America Stadium.

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max
$77 per night

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Charlotte/Matthews Hotel ratings based on 18 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
4 out of 5

Good deal in a convenient location

Arrived on Thurs afternoon. The receptionist allowed me to check in early however the first room had an unpleasant smell (like smoke) even though it was a non smoking room. Also, the sink was clogged so I asked to be switched to another room. This room was much better. Everything was nicely remodeled, fresh and clean. Staff was very friendly and allowed me to change my reservations with no charges or fees.

Posted by , from SC on Sep 26, 2016

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1 out of 5

bugs in room and in bed

not very clean, had bugs in the room and in the bed

Posted by on Dec 18, 2012

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5 out of 5

Pleasant staff.

Pros: Free breakfast, Free Internet, Quiet
Very helpful staff. Accomodated room change request promptly. Well maintained facility. Continental breakfast better than most. Would recommend to a friend without any hesitation.

Posted by on Aug 14, 2012

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4 out of 5

I travel to the Charlotte area several times a year and always stay at this hotel. Its clean with very spacious rooms and is nicely located.

Pros: Free breakfast, Close restaurants, Quiet
Cons: Poor breakfast
Great location with nicely sized clean rooms. Restaurants just across the parking lot. The only thing I would suggest is just to add a couple more items to the free breakfast, choices were a bit limited but that certainly wouldn't change my mind about staying here. I will be back.

Posted by on Jun 14, 2012

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4 out of 5

Exactly what we needed!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: no pool
We had business to attend to in Charlotte, NC and we picked this hotel because it was close to our destination and it had good reviews. Internet access was included and breakfast was more than adequate. There is a restaurant right next door and across the street. We were able to order food next door and walk it over to our hotel and enjoy our meals in our room. A large variety of restaurants just down the road. However, the most important thing to me when staying in a hotel is cleanliness and safety. This place was acceptable in both cases. I still used my flip flops in the shower but the place has to be exceptionally clean and fairly new in order for me to be barefoot in a hotel tub. (I know, it's weird!) There was a normal sense of safety and at no point did anything feel unsafe. There is a workout room available but no pool on the premises.

Posted by , from Jacksonville, FL, USA on Jun 5, 2012

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3 out of 5

The hotel staff was friendly and welcoming

Pros: Free breakfast, Close restaurants, Free Internet, in close range to downtown charlotte
The hotel was very nice. It was warm and welcoming and had a great guest area right when you walked in that included a computer with internet and a t.v. with cable. The room was clean and organized. The bed comfort was decent. The double beds were kind of small, so I would recommend only one person per double bed. And, the only problem we really had was that breakfast kind of ended early - at 9 am, and we missed it by a few minutes because we were never told when it ended. I suppose you should always ask!

Posted by , from Raleigh, NC on Oct 20, 2011

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5 out of 5

Great to have a second home

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, very clean
I travel a lot and most of my days I am away from home. I see a lot of Hotels and this Best Western is Great! The Staff is always friendly and always takes care of my needs. The Hotel is always very clean and has been recently renovated and upgraded to a Best Western Plus. The housekeeping staff seems to be very well trained and pay attention to detail. I would recommend this Hotel as a Corporate and Family Hotel.

Posted by on Apr 29, 2011

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1 out of 5


Vert friendly at the front desk but the rooms were bad. Stayed in a smokinbg room and ive stayed in them beofre with no problems but soon as you get off the elevator the hallways smelled terrible and so did the rooms! Tried switching rooms and they gave us a hard time. Got very annoyed and didnt stay the second night! Checked out and went to a different hotel. Would never stay at another best western again.

Posted by on Feb 28, 2011

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2 out of 5

Staff was pleasant and friendly, room was clean and nicely decorated.

Pros: Free breakfast, Close restaurants, Free Internet
Cons: Noisy, Poor breakfast, they need to make sure all equipment is functional, maid through away personal papers.
The hotel was very nice looking, roomy, nice public spaces. The FREE breakfast was ok, sausage patties are extremely salty, we skipped it and bought breakfast out a couple of days. Our room included a mini fridge -- which we discovered did not work, had to pour out our milk and yogurt we had purchased. The room got really stuffy at night, but when we turned on the air conditioning unit to cool the room off - it screeched horribly and the fan was very loud. The bed was also extremly hard. They did offer to put us in a different room, but no compensation for the items we had to throw away or discomfort we endured -- since we booked through a service, not directly through them, they said they could not do any type of reimbursement. I would reccomend the hotel to a friend, however encourage them to make sure everything works.

Posted by , from Auburn, Washinton on Feb 24, 2011

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5 out of 5

Great hotel IF...

This is a great place to stay as it is easy to find and along a major thoroughfare. It is very clean and comfortable with a very accommodating staff. Rooms are good sized and the bed fairly comfortable. The hotel seemed to be very quiet. The if in the title refers to the rate. IF you have a long enough stay or catch them at the right time, the rate is very attractive. The regular rate is a bit too high for this level of property. All in all, I would stay again IF... One of the draw-backs is, oddly, as is much of the way in Charlotte, you can't turn left out of the parking lot. Imagine that, the city so steeped in NASCAR, but you can't turn left! Get used to making U-turns!!

Posted by on Oct 27, 2009

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About the Best Western Plus Charlotte/Matthews Hotel

Location 2501 Sardis Road N, Charlotte, NC 28227

Property Features

WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 528 square feet (48 square meters). The business-friendly Best Western Plus Charlotte/Matthews Hotel also features a fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Charlotte hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 528 sq ft of conference space
  • 48 sq m of conference space
  • Breakfast available (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet


Free self parking


  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (26.8 km / 16.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Charlotte/Matthews Hotel offers 88 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • No cribs (infant beds) available
  • Only service animals are allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Charlotte
  • Best Western Charlotte Matthews
  • Best Western Charlotte Matthews Hotel
  • Best Western Matthews
  • Best Western Plus Charlotte
  • Best Western Plus Charlotte/Matthews
  • Best Western Plus Charlotte/Matthews Charlotte
  • Best Western Plus Charlotte/Matthews Hotel
  • Best Western Plus Charlotte/Matthews Hotel Charlotte
  • Charlotte Best Western

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.