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"Room was nice enough for 1 night, I would not stay here for more than that. " More

By a verified traveler on Sat 28 Sep 2019

Hotel Description

Charlotte hotel in East Forest area

In Charlotte

With a stay at this East Forest hotel, you'll be within 3 miles (5 km) of Matthews Community Center and 9 miles (15 km) of Carolina Courts Indian Trail. Also within 9 miles (15 km) are Bojangles' Coliseum and Ovens Auditorium.

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the express check-in and free Internet in public areas. There's a fitness center on site, and a 24-hour front desk and express check-out are also provided.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 88 guestrooms also offer free WiFi and LCD TVs. Refrigerators, microwaves, and coffee/tea makers are also available.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Sep 19 - Sep 20

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Charlotte/Matthews Hotel ratings based on 20 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Best Western Plus Charlotte/Matthews Hotel

Everyone (2) Family (1)
3 out of 5

Posted by on May 10, 2021

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Comment from Hotel Management

Jun 28, 2021 by GM

Thank you for the review

4 out of 5
Room was nice enough for 1 night, I would not stay here for more than that.

Posted by on Sep 28, 2019

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4 out of 5

Good deal in a convenient location

Arrived on Thurs afternoon. The receptionist allowed me to check in early however the first room had an unpleasant smell (like smoke) even though it was a non smoking room. Also, the sink was clogged so I asked to be switched to another room. This room was much better. Everything was nicely remodeled, fresh and clean. Staff was very friendly and allowed me to change my reservations with no charges or fees.

Posted by , from SC on Sep 26, 2016

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1 out of 5

bugs in room and in bed

not very clean, had bugs in the room and in the bed

Posted by on Dec 18, 2012

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5 out of 5

Pleasant staff.

Pros: Free breakfast, Free Internet, Quiet
Very helpful staff. Accomodated room change request promptly. Well maintained facility. Continental breakfast better than most. Would recommend to a friend without any hesitation.

Posted by on Aug 14, 2012

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4 out of 5

I travel to the Charlotte area several times a year and always stay at this hotel. Its clean with very spacious rooms and is nicely located.

Pros: Free breakfast, Close restaurants, Quiet
Cons: Poor breakfast
Great location with nicely sized clean rooms. Restaurants just across the parking lot. The only thing I would suggest is just to add a couple more items to the free breakfast, choices were a bit limited but that certainly wouldn't change my mind about staying here. I will be back.

Posted by on Jun 14, 2012

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4 out of 5

Exactly what we needed!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: no pool
We had business to attend to in Charlotte, NC and we picked this hotel because it was close to our destination and it had good reviews. Internet access was included and breakfast was more than adequate. There is a restaurant right next door and across the street. We were able to order food next door and walk it over to our hotel and enjoy our meals in our room. A large variety of restaurants just down the road. However, the most important thing to me when staying in a hotel is cleanliness and safety. This place was acceptable in both cases. I still used my flip flops in the shower but the place has to be exceptionally clean and fairly new in order for me to be barefoot in a hotel tub. (I know, it's weird!) There was a normal sense of safety and at no point did anything feel unsafe. There is a workout room available but no pool on the premises.

Posted by , from Jacksonville, FL, USA on Jun 5, 2012

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3 out of 5

The hotel staff was friendly and welcoming

Pros: Free breakfast, Close restaurants, Free Internet, in close range to downtown charlotte
The hotel was very nice. It was warm and welcoming and had a great guest area right when you walked in that included a computer with internet and a t.v. with cable. The room was clean and organized. The bed comfort was decent. The double beds were kind of small, so I would recommend only one person per double bed. And, the only problem we really had was that breakfast kind of ended early - at 9 am, and we missed it by a few minutes because we were never told when it ended. I suppose you should always ask!

Posted by , from Raleigh, NC on Oct 20, 2011

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5 out of 5

Great to have a second home

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, very clean
I travel a lot and most of my days I am away from home. I see a lot of Hotels and this Best Western is Great! The Staff is always friendly and always takes care of my needs. The Hotel is always very clean and has been recently renovated and upgraded to a Best Western Plus. The housekeeping staff seems to be very well trained and pay attention to detail. I would recommend this Hotel as a Corporate and Family Hotel.

Posted by on Apr 29, 2011

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1 out of 5

Horrible

Vert friendly at the front desk but the rooms were bad. Stayed in a smokinbg room and ive stayed in them beofre with no problems but soon as you get off the elevator the hallways smelled terrible and so did the rooms! Tried switching rooms and they gave us a hard time. Got very annoyed and didnt stay the second night! Checked out and went to a different hotel. Would never stay at another best western again.

Posted by on Feb 28, 2011

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About the Best Western Plus Charlotte/Matthews Hotel

Location 2501 Sardis Road N, Charlotte, NC 28227

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Charlotte/Matthews Hotel. Self parking is free. Smoking is allowed in designated areas at this Charlotte hotel.

  • 88 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Computer for guest use
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Charlotte/Matthews Hotel offers 88 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Charlotte
  • Best Western Charlotte Matthews
  • Best Western Charlotte Matthews Hotel
  • Best Western Matthews
  • Best Western Plus Charlotte
  • Best Western Plus Charlotte/Matthews
  • Best Western Plus Charlotte/Matthews Charlotte
  • Best Western Plus Charlotte/Matthews Hotel
  • Best Western Plus Charlotte/Matthews Hotel Charlotte
  • Charlotte Best Western
  • Best Plus Charlotte Matthews
  • Best Western Plus Charlotte/Matthews Hotel Hotel
  • Best Western Plus Charlotte/Matthews Hotel Charlotte
  • Best Western Plus Charlotte/Matthews Hotel Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.