2/10 Terrible
Alaina
Nov 27, 2025
Disliked: Cleanliness, staff & service, amenities
I would like to report to you that our stay at the Legoland Hotel on November 25th was extremely disappointing. This was our first time visiting Legoland and staying at your hotel, but the experience was far below expectations. We were honestly shocked by how poor everything was.
The air conditioning was malfunctioning. We set the temperature to the lowest setting, yet the room was still extremely hot. We have two babies—one is 1 year old and the other is 2—and they are very sensitive to heat and stuffiness. The room never cooled down at all; it was hot and suffocating. Both of my children were so uncomfortable that they kept crying throughout the night.
The towels were dirty, with visible stains on them. It seemed like they had been used before and were not replaced with clean ones.
The baby crib you provided was broken. Because it was damaged, my baby couldn’t hold on properly while standing and ended up falling and hurting her mouth. Aren’t the cribs you provide supposed to be checked for safety? This was extremely dangerous.
The bathtub was clearly not cleaned. We originally planned to let our babies take a bath, but the tub had obvious dirt on it, which showed it was not cleaned at all. This is completely unsanitary. The toilet was also sometimes clogged and required several flushes to work properly.
We already went downstairs to report these issues to the staff, but no one was able to assist us. The entire stay was extremely unpleasant. On top of that, in the middl
Alaina
Stayed 1 night in Nov 2025