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4.5 out of 5

"The service at Zoetry is impeccable! We were greeted at the port to take their complimentary catamaran. My cap blew in the water and they insisted on ... " More

By a verified traveler on Mon 25 Jan 2021

Hotel Description

4.5-star beachfront hotel near Garrafon Natural Reef Park

Beachfront retreat

With a stay at this Isla Mujeres hotel, you'll be steps from Dolphin Discovery and a 5-minute walk from Garrafon Natural Reef Park. Norte Beach is within 6 miles (10 km) and Mujeres Beach is within 9 miles (15 km).

Luxury amenities

This luxury hotel features a private beach, a full-service spa, and 2 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.

Free WiFi, LCD TVs

Boasting comforts such as premium bedding and pillow menus, the 35 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include free WiFi, sitting areas, and LCD TVs with satellite channels.

Junior Suite King Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max
$600* Per night/room Aug 15 - Aug 16

Junior Suite Veranda Ocean Front King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Superior Room King Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Double Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Veranda Ocean Front Double

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Zoetry Villa Rolandi Isla Mujeres Cancun ratings based on 18 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Zoetry Villa Rolandi Isla Mujeres Cancun

Everyone (2) Couples (3) Family (2)
5 out of 5
The service at Zoetry is impeccable! We were greeted at the port to take their complimentary catamaran. My cap blew in the water and they insisted on fishing it out. The ride over was beautiful! First class! It only got better! They greeted us with complimentary beverages in the lobby - offered us lunch while our room was being prepared - we arrived at noon -the lunch was overlooking the beautiful ocean- the food was incredible! Fresh and amazing! Service was “absolutely it would be our pleasure! “ Melina their sales and concierge gave us a run down on the island and arranged a golf cart and private snorkel adventure. It’s also amazingly close to dolphin discovery. We felt so relaxed! I made sure I booked the couples massage early after booking Zoetry because there are only a couple times each day you can book those. We caught sunset each day and honestly their property is one of the best to view right from their pool between the beautiful palms. I know everyone says to go into town try the local food - but Zoetry had so much to choose from and Everything was great! Bottle water service - great margaritas - why go anywhere else? We did arrange a golf cart for two days - we used Zoetrys because we didn’t need to take it back - it was ready right in front of the hotel - you book it for 24 hours (4pm - 4pm next day) planned correctly you would only need it for a day or two. There are a bunch of speed bumps and the carts are gas. Scooters seem faster :)

Posted by , from Rockwall Texas on Jan 25, 2021

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Comment from Hotel Management

Jan 25, 2021 by Mercedes Gancedo e-Concierge & Social Media

Greetings LiseLenee, Thank you for taking the time to rate our resort.  We are glad to know your experience was the most pleasant one and hope to have the honor of welcoming you back in the near future.  Best Regards

4 out of 5
First visit to Isla Mujeres and this resort. Since I was traveling with my sister over spring break, I reserved a junior suite that was advertised as having a king-size bed and a full-size pull-out bed, with a hot-tub on the deck. The other rooms had only one king-size bed, so there are limited options for non-couple visitors. We stayed for one week. Things we liked: Small, all-inclusive, quiet, no crowds to fight. Good food, and drinks. Very friendly and accommodating staff. Great spa (if on the pricey side). Beautiful location. Things we didn't like so much: The "sit through our sales presentation that is not a time-share" pitch on our first day. [We agreed to sit through it, and it took a lot longer than the promised 90 minutes. We did receive the incentive "cash" for going, even though the program wasn't for us.] The "full-size pull-out bed" was actually less than a twin size, and clearly wasn't used much since the metal frame had rusted and stained the sheets. (Not inviting.) The staff was very quick to provide a roll-away twin-size bed instead. Also, the water for the on-deck hot tub dribbled in so slowly that it would have taken hours to fill the tub and the water would be cold by that time anyway. I tried to use the hot tub once but didn't bother after that. I definitely would stay at the resort again and would recommend it, but will be a little wiser that some of the amenities listed on the website aren't quite as advertised.

Posted by , from Oregon, USA on Apr 21, 2019

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Comment from Hotel Management

May 7, 2019 by Social Media Coordianator

Dear SpringBreak, Thank you very much for taking a minute to share your kind comments and constructive feedback, please allow me to let you know that we have shared it with our management team. We are looking forward to welcome you back. Our best regards! Arturo Alcalá

5 out of 5
Loved our stay at this property! Food was delicious and had good options even though only 2 restaurants. Had a spa massage, very nice! I like the location, you can see the sunset right from the property/beach. Very clean. I like that people cannot walk in front of you at the beach (see pictures). Employees are friendly and eager to help/please. Definitely will be going back!

Posted by on Feb 28, 2019

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Comment from Hotel Management

May 7, 2019 by Social Media Coordinator

Dear guest, Thank you for taking the time to write to us and share your experience and rank our beautiful resort on this platform regarding your stay with us. We are looking forward to welcome you back, Our best to you! Arturo Alcalá

5 out of 5
What an amazing resort!!! The hotel and staff go up and beyond to make your stay memorable. From the moment they pick you up in Cancun with their personal yacht, to your return back to Cancun. With only 35 suites facing the beach, they all know your name and the things you like. Being a single woman traveling by myself, I felt very safe! Being a foodie...their food was the best! Visiting with other guests that were there during my 10 day stay, most of them come back a couple times a year...and have for years. I believe that’s a real testimony to this wonderful hotel, staff and island! A great place to just relax and be pampered!! Can’t wait to go back...soon!

Posted by , from Grants Pass, us on Dec 24, 2018

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Comment from Hotel Management

Dec 27, 2018 by eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards! Karen Núñez eConcierge

5 out of 5

Perfect Place for an easy, relaxing getaway!

Pros: Even though it was fully booked it never felt crowded. The staff to guest ratio really helps this feeling. Again the food was fantastic.
Cons: There were a few tiny things in the rooms that need to be looked at, but general maintenance was good.
Location: It is far removed from the town itself, but we loved that about the place. Quite, relaxing, wonderful!
Where do I even start?? My boyfriend and I came here on a recommendation from another friend who stayed. And it was all that she said and more. The food is absolutely wonderful. We were both all-inclusive virgins and were nervous it would be some gross constant flow of buffet food. So not the case! You can order in your room, by the pool or at the restaurants and everything was delish! And drinks were included as well, so you could sit lazily by the pool and the wonderful staff will come by and check on you and bring you whatever you want (no judgement just smiles!). When we got there the hot tub in our room didn't work but the staff moved us to another room the next day with an awesome hot tub we used every night. If you want a party experience in Mexico don't come here - if you just want to chill and relax and have no worries, come here. We paid a few tips along the way just because the service was so good, but really once you paid you spend no money. They even feed us one last meal after week checked out!

Posted by , from Washington, DC on Jan 20, 2016

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Comment from Hotel Management

Jan 25, 2016 by General Manager

Dear, Amy Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work. We look forward to have you back at Zoëtry Villa Rolandi, your home in the Mexican Caribbean. Your Host, Marco Soria General Manager

4 out of 5

Wonderful staff and location-

Pros: See above.
Cons: Hot tub did not work well- controls completely inactive. Was not clean - film on bottom and sides, sand in bottom Shower very poor Rain leaked in
Location: I don't understand whey a company the size of AMR would allow these things to diminish the quality of experience that the staff provides so well
We just spent 6 nights at Villa Rolandi. The staff was as good as it gets - virtualy all knew us by name by the second night there and you could not ask for better friendliness courtesy and professionalism. Kudos to management for hiring and training such wonderful people! The overall location and design of the hotel is also top notch. Only 35 rooms with three pools and a small private beach.Located only a $7 cab ride from town but miles away from the towns noise and bustle is a wonderful factor. The private yacht to arrive and depart frames your vacation beautifully. The rooms all have a superb view, the higher you get, the better the view. We started on the second floor and they were nice enough to move us to the third the second night. Large bedroom with nice seating area good sized bathroom in beautiful marble with two sinks - stocked minibar and lots of bottled water- All very nice. Two restaurants - both excellent food give you plenty of options, snacks around pool and drinks everywhere superbly done. A real treat - we struggled to maintain an appetite- we were just totally satiated most of the time- probably should have spent time in the gym, we were too busy relaxing eating and drinking.

Posted by on Dec 10, 2015

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Comment from Hotel Management

May 21, 2016 by General Manager

Dear Guest, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Your Host, Marco Soria General Manager

1 out of 5

Proceed with Caution

Went to Isla Mujeres last week and the weather was absolutely horrible. Constant rain, thunder and overcast conditions. As a result, called the "vacation" short by four days. Even though occupancy was around 30%, the hotel not only refused to not charge me for the four days, they also refused to give me any credit whatsoever for any future visit. The people at reception could not have cared less. All in all, a very disappointing experience. Proceed with caution.

Posted by , from Florida on Jun 9, 2013

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5 out of 5

Peaceful Stay

Cons: american breakfast consists of only egg selections
Beautiful hotel, beach and pools. Nice staff and grounds. No kids, quiet and peaceful. Ocean was beautiful. Nice tours at a reasonable price.

Posted by , from Mount Laurel, NJ on Sep 4, 2012

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4 out of 5

Beautiful!

Pros: Free breakfast
Cons: bad bed
My husband and I stayed their last year because our friend had recommended it and I have to say for such a gorgeous place I'm shocked that their beds are so uncomforable??? The staff, the food and the ambiance was perfect but the bed needs help! It was rock hard, with NO top sheet and a heavy down comforter? I was expecting a top sheet and a cotton blanket. Pillows were huge and very hard. Luckily I found one in the closet that wasn't so bad. I hope this changes because we love it there.

Posted by , from New York City on Jan 8, 2012

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5 out of 5

I loved this hotel!

Pros: Free Internet
My sister and I went for a long weekend to escape nasty February weather in the northeastern US. We found a beautiful little private beach, an excellent and reasonably-priced restaurant, extremely clean rooms, and wonderful staff! Irma and Adriana in the spa both do great massages. I would go back in a heartbeat.

Posted by , from New York, NY on Feb 8, 2011

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About the Zoetry Villa Rolandi Isla Mujeres Cancun

Location Fracc. Laguna Mar SM. 7 Mza. 75, Isla Mujeres, QROO 77400

All-inclusive Details

All-inclusive room rates at Zoetry Villa Rolandi Isla Mujeres Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment
Land activities

  • Bicycling
  • Fitness facilities

Lessons/classes/games
  • Cooking
  • Pilates
  • Yoga

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Gratuities

  • Yoga classes/lessons included
  • Surcharge for premium or imported alcoholic beverages
  • Pilates classes/lessons included
  • Minibar (all beverages included)
  • 24-hour room service
  • Bicycling included
  • A la carte dining included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Gratuities not included
  • Fitness facilities included

Property Features

Some rates at Zoetry Villa Rolandi Isla Mujeres Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Zoetry Villa Rolandi Isla Mujeres Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This Mediterranean hotel also offers a spa tub, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres hotel.

  • 35 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1999
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (39.3 km / 24.4 mi)
  • Parking: Free self parking

Room Amenities

Zoetry Villa Rolandi Isla Mujeres Cancun offers 35 accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Casa Rolandi - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Le Metissage - Overlooking the ocean and pool, this restaurant specializes in fusion cuisine and serves dinner only. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Fitness classes on site
  • Boat tours on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and body treatments. The spa is equipped with a mud bath and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy.

  • Mud bath in spa
  • Hot stone massage
  • Spa tub in spa
  • Body treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is accessible via catamaran transfer from Lote I-03 Manzana 12, 77520 Cancún, Q.R. (Dreams Vista Cancun Hotel pier). Scheduled transfers to and from the property are available 6 AM-10 PM. To guarantee transfers, guests must contact the property with their flight details at least 1 day before their expected arrival. Transfers outside of scheduled departures or arrivals will have to use a private service (surcharge).

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Zoetry Villa Rolandi Isla Mujeres Cancun

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Hotel Villa Rolandi Thalasso SPA Gourmet & Beach Club
  • Villa Rolandi Thalasso SPA Gourmet Beach Club
  • Villa Rolandi Thalasso SPA Gourmet Beach Club Isla Mujeres
  • Zoetry Villa Rolandi Isla Mujeres Cancun All Inclusive
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  • Zoetry Villa Rolandi Isla Mujeres Cancun All Inclusive
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  • Zoetry Villa Rolandi Isla Mujeres Cancun Hotel Isla Mujeres
  • Zoetry Villa Rolandi Isla Mujeres Cancun Optional All Inclusive

You should know

  • To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.