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 Isla Mujeres •1 Room
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Villa Kiin

2.5-star property
Calle Zazil Ha #129 Mz 30 Lote 23, Isla Mujeres, QROO 1-855-201-7819
3.8 out of 5
Good!
See all 9 travelocity Reviews

"Very pretty property. Beach is right in front. If you're looking for fancy this isn't it. I would call it cozy. No amenities at all. So it depends on ... " More

By a verified traveler on Wed 12 Feb 2020

Points Of Interest

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Hotel Description

Beach hotel near Norte Beach

Heart of Isla Mujeres

You'll be steps from Norte Beach and a 5-minute walk from Costa Occidental de Isla Mujeres National Park. Aztlán Galería and Miguel Hidalgo are also within half a mile (1 km).

Outdoor pool, terrace

This hotel features an outdoor pool and a rooftop terrace. Free self parking, a terrace, and a garden are also offered.

Standard Room (Maya)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$126* Per night/room Oct 3 - Oct 4

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa Kiin ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Villa Kiin

Everyone (5) Couples (1) Family (1)
1 out of 5
BEWARE! They will bait and switch you! We reserved a bright beautiful room overlooking the pool and beach and when we arrived we were put into a dark, dingy room with bamboo and plywood on the wall and a tarp... yes, a tarp for a ceiling which wasn't even stapled to the frame well so you could see outside and bugs could come in (and did!). It was horrible! It was so horrible we had to find another hotel and check out. THE HOTEL HAS A NO REFUNDS POLICY AND TRAVELOCITY WON'T BACK UP THE CUSTOMER. So they will put you in a crappy room and they know Travelocity will back their no refunds policy. Beware if you stay here... look at the reviews and read what the bad ones are about - don't be fooled by their fake good reviews! Also know, if you need two beds it's only a "request" and you very likely won't get it which makes for an awkward time if you are traveling with a friend. Read the fine print!!!! But beware, this place is shady as can be!!!

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 24, 2021 by Villa Kiin

We take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity as your post is anonymous.

4 out of 5
Very pretty property. Beach is right in front. If you're looking for fancy this isn't it. I would call it cozy. No amenities at all. So it depends on what's important, pretty and cozy or fancy with amenities.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Villa Kiin

Dear guest, we appreciate your time telling us your experience and we are pleased that you enjoyed your stay. We will continue working to provide the best service and hope to see you soon. Best regards!

5 out of 5
We were pleased with service, location and friendliness of the staff

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 7, 2019 by Villa Kiin

Dear guest, thank you for making your reservation with us, your opinion is very important to continue providing the best service. We appreciate your comments and score. We hope you visit us again. Best regards.

5 out of 5
Love this little family run hotel right on the beach

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 25, 2019 by Villa Kiin

Dear guest, thank you very much for staying with us, your opinions are very important to continue providing excellent service. We hope you come back soon.

4 out of 5
Beautiful old property right on the water. I had a lovely quiet week. HOWEVER, what they DON'T tell you when you book the room is that they charge you another $150 room deposit in case of property damage. Really? How much property damage do they expect a 60-year-old HS teacher to cause? Further, this additional deposit is in none of their promotional material, NOR is is anywhere in the fine print. A very unpleasant surprise upon check-in. However it IS a BEAUTIFUL, one-of-a-kind property.

Posted by , from Wisconsin, USA on Apr 1, 2019

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3 out of 5
Great Beach, but we were very disappointed with the room, as we signed up and paid for the triple room deluxe and were told when we arrived that there is no such thing. Even though thats what it said on our intenerary. We were three adult that had to stay in a one room hotel room. I don't know if this is Travalocity's fault or the hotels, either way we were not pleased with the accomadations.

Posted by on Feb 4, 2019

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4 out of 5

6 night stay at Villa Kiin

Pros: 1. Very nice grounds/landscaping. 2. Room was very nice, clean. 3, Beachfront property. 4. Fair Pricing.
Cons: 1. Staff did not speak English. 2. 12" opening in wall to see clerk. 3. Very stingy with soap, shampoo, towels. 4. Do not rent golf cart at hotel
Location: Beach Restaurants Shops
Overall a good experience, except that it rained 4 out of the 6 days that we were there. Room was clean, bed was comfortable, nice patio, great location. Hotel is very stingy with soap, shampoo and towels and you have to sign for beach towels. Staff does not speak English. Cont. breakfast is ok - served at beachfront restaurant which is very nice. There are plenty of places to eat at a reasonable cost. Hotel does not own golf carts - do not rent from them. We were charged an extra $15 for being 15 minutes late and not given credit for the first cart that did not work that we spent about 15 minutes on. Rent form company that owns the \ carts. Overall, a good value. It was very akward trying to communicate with staff who did not speak English. A very nice property but lacking in customer relations. I felt that the front desk staff was difficult to deal with. I would be happy to pay a little more money for a staff that was more welcoming and could speak English.

Posted by , from Denver, CO on Jun 24, 2017

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3 out of 5

O.k. place within budget.

Pros: Water out front made you forget other issues.
Cons: All of above. Not a lot of expense on there part.
Location: Small Island so you could walk to anything in area.
Water out front wonderful. Reason we stayed here. Lack of English but hey you are in there territory. Office staff did not really care about your needs. No beach chairs available even when it said you had to rent, which I was prepared to do. They had stacks of chairs piled up and locked at beginning of week and by mid week after a lot of complaints all the chairs where removed. You go to a beach place and no beach chairs. Not good. I finally bought a air mattress. Other issue with us was advertised hammocks in garden area which was out front close to beach. One working hammock. After complaints don't you think they good buy 3-4 and put up. They do have few in Mexico.

Posted by , from Wisconsin on Dec 4, 2016

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5 out of 5

Secret tropical pearl of a hotel.

Pros: The locations of the hotel is mind blowing right by the beach palm tree all over the court yard! I enjoyed the small family own hotel model.
Cons: a English brouchure of all features explaining free breakfast offered at the next hotel.
Location: Right next door the fenix offers great food and drinks ! Massage therapy is offered a couple of doors down. Soo many great places to eat and drink
The hotel is the best inexpensive hotel I have ever stayed at in my life! My room had a safe ,refrigerator and a television included . Granite tile floor perfect for the beach life. House keeping was great with towel delivery. The view was amazing featuring the tropical yucatan paradise.the court yard has a shower faucet to wash off the sand before you go back to your room. The court yard also features hammock and rocking chairs to soak in the beach life. Great snorkeling right out side the hotel. The hotel is gated and the family takes shifts watching the front door at night so the hotel made me feel really safe being a single female traveling that was a huge plus. The hotel has a common area that has a water cooler full of fresh water another great asset. They also have free wifi too.

Posted by , from atx on Apr 6, 2016

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About the Villa Kiin

Location Calle Zazil Ha #129 Mz 30 Lote 23, Isla Mujeres, QROO 77400

Property Features

As a guest of Villa Kiin, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Villa Kiin also features multilingual staff, a garden, and laundry facilities. The front desk is open around the clock. Free self parking is available. This Isla Mujeres hotel is smoke free.

  • 21 guestrooms or units
  • 2 levels
  • 2 buildings
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • No smoking on site

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Villa Kiin offers 21 accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. Rooms open to balconies. Each accommodation is individually furnished and decorated. Bathrooms include showers and complimentary toiletries. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Fishing nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Jet skiing nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A television is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Villa Kiin
  • Villa Kiin Hotel
  • Villa Kiin Hotel Isla Mujeres
  • Villa Kiin Isla Mujeres
  • Villa Kiin Hotel
  • Villa Kiin Isla Mujeres
  • Villa Kiin Hotel Isla Mujeres

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.