"The best powdered sand beaches I have ever been to. The hotel is quaint and the rooms are very basic but there is an old Mexican charm to them. I stru
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Within a 5-minute walk of this Isla Mujeres hotel, you'll find Norte Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Aztlán Galería and Isla Mujeres Cemetery are also within half a mile (1 km).
Outdoor pool, terrace
This hotel features an outdoor pool and a rooftop terrace. Free self parking, a terrace, and a garden are also offered.
The best powdered sand beaches I have ever been to. The hotel is quaint and the rooms are very basic but there is an old Mexican charm to them. I struggled with the lack of elevator and absence of helpers for my bags but on checkout they got me help from outside. I could live in this little hotel!
Posted by Gladys, from Chino on Jul 22, 2023
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Comment from Hotel Management
Jul 22, 2023
by Villa Kiin
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
2 out of 5
Posted by merrilee on Mar 30, 2023
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Comment from Hotel Management
Apr 25, 2023
by Villa Kiin
Thanks for staying with us. We appreciate your feedback!
1 out of 5
BEWARE! They will bait and switch you! We reserved a bright beautiful room overlooking the pool and beach and when we arrived we were put into a dark, dingy room with bamboo and plywood on the wall and a tarp... yes, a tarp for a ceiling which wasn't even stapled to the frame well so you could see outside and bugs could come in (and did!). It was horrible! It was so horrible we had to find another hotel and check out. THE HOTEL HAS A NO REFUNDS POLICY AND TRAVELOCITY WON'T BACK UP THE CUSTOMER. So they will put you in a crappy room and they know Travelocity will back their no refunds policy. Beware if you stay here... look at the reviews and read what the bad ones are about - don't be fooled by their fake good reviews! Also know, if you need two beds it's only a "request" and you very likely won't get it which makes for an awkward time if you are traveling with a friend. Read the fine print!!!! But beware, this place is shady as can be!!!
Posted by a verified traveler on Jun 23, 2021
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Comment from Hotel Management
Jun 24, 2021
by Villa Kiin
We take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity as your post is anonymous.
4 out of 5
Very pretty property. Beach is right in front. If you're looking for fancy this isn't it. I would call it cozy. No amenities at all. So it depends on what's important, pretty and cozy or fancy with amenities.
Posted by a verified traveler on Feb 12, 2020
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Comment from Hotel Management
Feb 12, 2020
by Villa Kiin
Dear guest, we appreciate your time telling us your experience and we are pleased that you enjoyed your stay. We will continue working to provide the best service and hope to see you soon.
Best regards!
5 out of 5
We were pleased with service, location and friendliness of the staff
Posted by a verified traveler on Dec 6, 2019
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Comment from Hotel Management
Dec 7, 2019
by Villa Kiin
Dear guest, thank you for making your reservation with us, your opinion is very important to continue providing the best service.
We appreciate your comments and score.
We hope you visit us again.
Best regards.
5 out of 5
Love this little family run hotel right on the beach
Posted by a verified traveler on Oct 22, 2019
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Comment from Hotel Management
Oct 25, 2019
by Villa Kiin
Dear guest, thank you very much for staying with us, your opinions are very important to continue providing excellent service.
We hope you come back soon.
4 out of 5
Beautiful old property right on the water. I had a lovely quiet week. HOWEVER, what they DON'T tell you when you book the room is that they charge you another $150 room deposit in case of property damage. Really? How much property damage do they expect a 60-year-old HS teacher to cause? Further, this additional deposit is in none of their promotional material, NOR is is anywhere in the fine print. A very unpleasant surprise upon check-in. However it IS a BEAUTIFUL, one-of-a-kind property.
Posted by Liz, from Wisconsin, USA on Apr 1, 2019
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3 out of 5
Great Beach, but we were very disappointed with the room, as we signed up and paid for the triple room deluxe and were told when we arrived that there is no such thing. Even though thats what it said on our intenerary. We were three adult that had to stay in a one room hotel room. I don't know if this is Travalocity's fault or the hotels, either way we were not pleased with the accomadations.
Posted by a verified traveler on Feb 4, 2019
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4 out of 5
6 night stay at Villa Kiin
Pros:1. Very nice grounds/landscaping.
2. Room was very nice, clean.
3, Beachfront property.
4. Fair Pricing.
Cons:1. Staff did not speak English.
2. 12" opening in wall to see clerk.
3. Very stingy with soap, shampoo, towels.
4. Do not rent golf cart at hotel
Location:Beach
Restaurants
Shops
Overall a good experience, except that it rained 4 out of the 6 days that we were there.
Room was clean, bed was comfortable, nice patio, great location. Hotel is very stingy
with soap, shampoo and towels and you have to sign for beach towels. Staff does
not speak English.
Cont. breakfast is ok - served at beachfront restaurant which is very nice. There are
plenty of places to eat at a reasonable cost.
Hotel does not own golf carts - do not rent from them. We were charged an extra
$15 for being 15 minutes late and not given credit for the first cart that did not
work that we spent about 15 minutes on. Rent form company that owns the \
carts.
Overall, a good value. It was very akward trying to communicate with staff who did not speak English.
A very nice property but lacking in customer relations. I felt that the front desk staff was difficult to
deal with. I would be happy to pay a little more money for a staff that was more welcoming and could
speak English.
Posted by Michael, from Denver, CO on Jun 24, 2017
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3 out of 5
O.k. place within budget.
Pros:Water out front made you forget other issues.
Cons:All of above. Not a lot of expense on there part.
Location:Small Island so you could walk to anything in area.
Water out front wonderful. Reason we stayed here. Lack of English but hey you are in there territory. Office staff did not really care about your needs. No beach chairs available even when it said you had to rent, which I was prepared to do. They had stacks of chairs piled up and locked at beginning of week and by mid week after a lot of complaints all the chairs where removed. You go to a beach place and no beach chairs. Not good. I finally bought a air mattress.
Other issue with us was advertised hammocks in garden area which was out front close to beach. One working hammock. After complaints don't you think they good buy 3-4 and put up. They do have few in Mexico.
As a guest of Villa Kiin, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Villa Kiin also features multilingual staff, a garden, and concierge services. The front desk is open around the clock. Free self parking is available. This Isla Mujeres hotel is smoke free.
21 guestrooms or units
2 levels
2 buildings
Terrace on the roof
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
No smoking on site
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Villa Kiin offers 21 accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. Rooms open to balconies. Each accommodation is individually furnished and decorated. Bathrooms include showers and complimentary toiletries. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided once per stay.
Private balcony
Shower
Housekeeping (once per stay)
Massage in room (surcharge)
Hair dryer available
Safe
Toiletries (free)
Iron and ironing board available
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Water skiing nearby
Snorkeling nearby
Parasailing nearby
Surfing/bodyboarding nearby
Mountain biking nearby
Fishing nearby
Windsurfing nearby
Bicycle rentals nearby
Rafting nearby
Personal motor watercraft nearby
Ecotours nearby
Hiking/biking trails nearby
Kayaking nearby
Sailing nearby
Scuba diving nearby
Scooter/moped rentals nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Accessible bathroom (in select rooms)
In-room accessibility (in select rooms)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 10:00 PM
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Parking height restrictions apply
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: MXN 4359.72 per accommodation, per stay
We've listed all charges provided to us by the property.
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Frequently Asked Questions
Villa Kiin is 21.8 mi (121-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Airport shuttle services are not available at Villa Kiin.
This hotel is a short 1-minute walk from Norte Beach and 8-minute walk from Cocal Beach. Don't forget your sunscreen!
Villa Kiin does not offer free breakfast.
No, there is no casino at this hotel, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are nearby.
Check-in is from 3:00 PM - 10:00 PM.
This hotel offers free self parking.
Villa Kiin features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.
There are no spa services available at this hotel.
Villa Kiin is 0.3 mi away from Centro - Supmza 001.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
