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4.0 out of 5

"We stayed at the hotel due to a long layover at Brussels airport. As we could not check in the luggage all the way through we had two suitcases with u ... " More

By a verified traveler on Fri 20 Aug 2021

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Hotel Description

4-star eco-friendly hotel near NATO Headquarters

Diegem stay

Your stay at this Diegem hotel places you within 3 miles (5 km) of NATO Headquarters and Cliniques Universitaires Saint-Luc. Train World and Docks Bruxsel are also within 6 miles (10 km).

Free airport shuttle

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free airport shuttle. Self parking, a terrace, and a snack bar/deli are also offered.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$80* Per night/room Aug 5 - Aug 6

Family Room (3 adults + 1 child)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (Extra Bed 3 adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite (Extra Bed 2 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

NH Brussels Airport ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for NH Brussels Airport

Couples (1)
4 out of 5
We stayed at the hotel due to a long layover at Brussels airport. As we could not check in the luggage all the way through we had two suitcases with us. I booked this hotel partly because of the price, partly because of a shuttle service from and to the airport. When we went to the shuttle station we found a note that due to Covid the shuttle has been suspended. We should call the hotel for a cab. Nobody picked up the phone. We hired a cab and for 15 Euro we got to the hotel in 5 minutes. It was not bad, but unpleasant with the suitcases. Going back to the airport the hotel arranged a free taxi ride. Apart from the initial hiccup, the stay was fine and worth the money.

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 20, 2021 by NH Brussels Airport

Dear Valued Guest, Thank you very much for your time to leave us a review on Expedia. We are glad to see the overall of your stay has gone smooth, however, it is with big regret we learn nobody picked up the phone to arrange your transportation. Please accept our sincerest apologies as this is not the service we want to provide to our guests. We hope you would still give us a second chance so we can do our utmost in order to meet your expectations with the service you should have gotten this time. Bien Cordialement, NH Brussels Airport

About the NH Brussels Airport

Location De Kleetlaan 14, Machelen, 1831

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2723 square feet (253 square meters) and includes conference space. A roundtrip airport shuttle is free at scheduled times. A fitness center, a terrace, and multilingual staff are also featured at the eco-friendly NH Brussels Airport. Parking is available for a fee. This 4-star Machelen hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 6 levels
  • 2723 sq ft of conference space
  • 253 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Diegem Station (0.1 km / 0.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

NH Brussels Airport offers 234 accommodations with minibars and safes. A pillow menu is available. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

NH Brussels Airport has a restaurant serving lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 55 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Feel Safe at NH (NH Hotels).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Feel Safe at NH (NH Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 13 and EUR 32 per person (approximately)
  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: EUR 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel NH Brussels Airport
  • NH Brussels Airport Hotel
  • NH Brussels Airport Machelen
  • NH Brussels Airport Hotel Machelen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.