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"During covid they don’t offer breakfast only a small pick up not the full breakfast advertised in the booking. So I paid for nothing.location of hotel ... " More

By a verified traveler on Mon 15 Mar 2021

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Hotel Description

Enjoy the free WiFi at this Saugus hotel

Near the airport

Within 9 miles (15 km) of this hotel, you'll find Harvard University and Encore Boston Harbor. Revere Beach and Tufts University are within 9 miles (15 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 145 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and ironing boards are also available.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Dec 24 - Dec 25

Standard Room, 1 King Bed, Accessible (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (HEARING)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed (With Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (HEARING)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Saugus (Logan Airport), an IHG Hotel ratings based on 31 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Saugus (Logan Airport), an IHG Hotel

Everyone (17) Business (2) Couples (1) Family (10)
1 out of 5
The property is not updated at all and while it was clean, the amenities were poor. We could get even a warm shower......every shower was ice cold. I understand it’s still COVID times, but our towels were left on the floor wet even though we asked for fresh towels to be left in the room. The armoire door holding the fridge was broken and wouldn’t close so it kept swinging out. We had a view of the alley way and garbage. Our reservation was screwed up and they blamed Travelocity. We were also charged $100 over the quoted price for each night!

Posted by on Oct 11, 2021

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4 out of 5
During covid they don’t offer breakfast only a small pick up not the full breakfast advertised in the booking. So I paid for nothing.location of hotel is 25minutes from airport this should not be advertised as a airport hotel nothing to do with that.

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 26, 2021 by Courtney

I'm sorry to hear you weren't happy with your stay. Due to COVID we can't have our normal breakfast or have the shuttles. I hope you give us a chance once COVID is gone.

5 out of 5
Daniel was very polite, knowledgeable and proficient at front desk. The housekeeping staff did an awesome in my room and they kept cleaning away to keep Holiday Inn and covid standards. I was close enough to my planned objective and Stella's of Saugus delivered rapidly some good food.

Posted by , from Brockton, Ma on Oct 31, 2020

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3 out of 5
It was a decent hotel, the staff was very friendly, there were strange hairs on my towel some strange stains on the underside of the sheets

Posted by , from Balls Mills, PA on Oct 11, 2020

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4 out of 5

Posted by on Feb 28, 2020

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5 out of 5
Which would be nice to have one indoor swimming and one outdoor swimming pool

Posted by on Feb 18, 2020

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5 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Feb 7, 2020 by MR

Thanks for staying with us. We appreciate your feedback!

2 out of 5
When I arrived at the hotel we were given a room with two queens beds. We reserved a king bed and paid for a king bed. When I talked with front desk staff about not getting a kink bed I was told that since I book with Travelosity I was not guaranteed. They would and did not give us a room with a king bed.

Posted by on Oct 23, 2019

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3 out of 5
This property was too far from the airport to call it an airport hotel. It took 45 minutes to get to the airport by hotel shuttle.

Posted by on Sep 27, 2019

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Comment from Hotel Management

Sep 29, 2019 by Andrea Manni, General Manager

Thank you for your recent stay. We have been an airport property for many years and we know it is frustrating at times when the traffic takes control of your trip. We appreciate you as our customer!

2 out of 5
The room was good, comfortable bed, clean, etc. I asked for a wake up call and it was 10 minutes late. I also arranged for a shuttle and they switched times to 15 minutes earlier and only gave me 10 minutes warning before it left.

Posted by on Sep 8, 2019

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Comment from Hotel Management

Oct 9, 2019 by Andrea Manni, General Manager

Thank you for your feedback, we apologize for any frustration that you may have had during your stay.

About the Holiday Inn Express Saugus (Logan Airport), an IHG Hotel

Location 999 Broadway, Saugus, MA 01906

Property Features

There's a snack bar/deli on site. Free breakfast is available. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 400 square feet (37 square meters). A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Saugus (Logan Airport), an IHG Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this Saugus hotel.

  • 145 guestrooms or units
  • 4 levels
  • 400 sq ft of conference space
  • 37 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Melrose Highlands Station (4.3 km / 2.6 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Holiday Inn Express Saugus (Logan Airport), an IHG Hotel offers 145 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0007422620

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The tax ID number is C0007422620. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0007422620
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 12 per day
  • Extended parking fee: USD 12 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Boston Hotel Saugus North
  • Holiday Inn Express Boston North Saugus
  • Holiday Inn Express Saugus Logan Airport Hotel
  • Holiday Inn Express Logan Airport Hotel
  • Holiday Inn Express Saugus Logan Airport
  • Holiday Inn Express Logan Airport
  • Holiday Inn Express Saugus Logan Airport Hotel
  • Holiday Inn Express Logan Airport Hotel
  • Holiday Inn Express Saugus Logan Airport
  • Holiday Inn Express Logan Airport
  • Saugus Holiday Inn Express Saugus (Logan Airport) Hotel
  • Hotel Holiday Inn Express Saugus (Logan Airport)
  • Holiday Inn Express Saugus (Logan Airport) Saugus
  • Holiday Inn Express Boston North Saugus
  • Hotel Holiday Inn Express Saugus (Logan Airport) Saugus
  • Express Saugus Logan Airport
  • Express Saugus Logan , An Ihg
  • Holiday Inn Express Saugus (Logan Airport)
  • Holiday Inn Express Saugus (Logan Airport), an IHG Hotel Hotel
  • Holiday Inn Express Saugus (Logan Airport), an IHG Hotel Saugus

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.