2/10 Terrible
Roxanne
Jun 3, 2025
I placed a reservation with the Hampton Inn and suites on Viking Dr. in Bossier City LA for 5/19/25to5/21/25. I flew in from out state.. after getting my rental car drove to the Hampton Inn and suites where I had my reservations it was around 9 PM to check in. The lady at the front desk for check-in told me oh we’re sorry we had to canceled your room. Expedia should’ve called you but will have your room for tomorrow..the same lady told me next day “ you are a gold member with us so always book thur hotel only so this won’t happen again” . that told me a lot about this hotel.. the next morning I spoke with the general manager, Jackie Thompson and she told me that she was refunding my night through Expedia the room that they had to cancel on me well that’s two weeks later and she never did it. She lied to me.. I just spoke with Expedia. She never ever put in for expedia refund so be very careful with Hampton inn n suites.. actually to be safe I would find a different hotel…
Roxanne
Stayed 2 nights in May 2025