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Sercotel Ayala Bilbao

4.0 star property
4-star adults-only hotel near Guggenheim Museum Bilbao, connected to a rail/subway station

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Photo gallery for Sercotel Ayala Bilbao

Superior Room | Down comforters, minibar, in-room safe, individually decorated
Junior Suite | Down comforters, minibar, in-room safe, individually decorated
Hallway
Hallway
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View in a map
Canciller Ayala, Bilbao, 48008
  • Place, Gran Casino Bilbao
    ‪2 min walk‬
  • Place, Plaza Nueva
    ‪8 min walk‬
  • Place, Guggenheim Museum Bilbao
    ‪11 min walk‬
  • Airport, Bilbao (BIO)
    ‪12 min drive‬

Room options

View all photos for Basic Room

Basic Room | Down comforters, minibar, in-room safe, individually decorated

Basic Room

8.4 out of 10
Very good
(9 reviews)
  • 151 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually decorated

Classic Double Room

9.2 out of 10
Wonderful
(53 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Down comforters, minibar, in-room safe, individually decorated

Junior Suite

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | Down comforters, minibar, in-room safe, individually decorated

Superior Room

9.6 out of 10
Exceptional
(13 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Down comforters, minibar, in-room safe, individually decorated

Classic Twin Room

9.6 out of 10
Exceptional
(12 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Bilbao

City center stay.With a stay at this Bilbao City Centre hotel, you'll be steps from Church of the Sacred Heart and Gran Casino Bilbao. Ensanche and Palacio de la Diputación Foral de Vizcaya are also within half a mile (1 km).

What's nearby

  • Ensanche - 1 min walk - 0.0 miles
  • Gran Casino Bilbao - 2 min walk - 0.1 miles
  • Plaza Moyua - 6 min walk - 0.4 miles
  • Plaza Nueva - 8 min walk - 0.5 miles
  • Guggenheim Museum Bilbao - 11 min walk - 0.6 miles

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Ledesma N°5 - ‬2 min walk
  • ‪Old Shanghai - ‬3 min walk
  • ‪Bobby's - ‬1 min walk
  • ‪Molinillo - ‬3 min walk

About this property

Sercotel Ayala Bilbao

4-star adults-only hotel near Guggenheim Museum Bilbao, connected to a rail/subway station
Public spaces have free WiFi. Business amenities include a meeting room and coworking spaces. A library, a vending machine, and multilingual staff are also featured at Sercotel Ayala Bilbao.

This 4-star Bilbao hotel is smoke free.

  • 61 guestrooms or units
  • Built in 2019
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • 1 conference room
Sercotel Ayala Bilbao offers 61 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 50-inch flat-screen televisions come with digital channels. Bathrooms include bidets, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • 50-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

How close is Sercotel Ayala Bilbao to the airport?

Sercotel Ayala Bilbao is 8.6 mi (15-min drive) away from the Bilbao Airport (BIO) airport, the closest popular airport to the property.

Does Sercotel Ayala Bilbao have an airport shuttle?

Airport shuttle services are not available at Sercotel Ayala Bilbao.

How close is Sercotel Ayala Bilbao to the beach?

This hotel is 6.9 mi (18-min drive) from Solarium-Zona de Pesca Los Cargaderos and 7.9 mi (17-min drive) from Playa de la Bola. Don't forget your sunscreen!

Does Sercotel Ayala Bilbao offer free breakfast?

Free breakfast isn’t provided at Sercotel Ayala Bilbao, but buffet breakfast is offered for a fee of EUR 20 per person. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a casino at Sercotel Ayala Bilbao?

No, there is no casino at this hotel, but Gran Casino Bilbao (2-min walk) is nearby.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; Check-in end time: anytime.

Is there free parking at Sercotel Ayala Bilbao?

Free parking is not available at this hotel.

Does Sercotel Ayala Bilbao have a pool?

Sercotel Ayala Bilbao does not have a pool.

Does Sercotel Ayala Bilbao have a spa?

There are no spa services available at this hotel.

How close is Sercotel Ayala Bilbao to downtown Bilbao?

Sercotel Ayala Bilbao is 0.3 mi away from Bilbao.

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 351 out of 522 reviews
Rating 8 - Good. 135 out of 522 reviews
Rating 6 - Okay. 29 out of 522 reviews
Rating 4 - Poor. 4 out of 522 reviews
Rating 2 - Terrible. 3 out of 522 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

James

Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sercotel Ayala is in an excellent location being convenient for both the old town and other attractions such as the Guggenheim. Our room was spacious and very quiet despite facing the street. Pleasant staff. We didn’t have the hotel breakfast. Would happily stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful helpful staff

Very helpful friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and room. Really enjoyed our stay!
Stayed 3 nights in Jun 2025

8/10 Good

Stuart Alan

Stayed 4 nights in Jun 2025

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling. Modern, clean, a fridge and a safe. Great location. We will definitely be back!
Stayed 1 night in May 2025

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Jordan

Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!
Stayed 3 nights in May 2025

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff. Decent breakfast and a nice central location in Bilbao. Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.
Stayed 3 nights in May 2025

10/10 Excellent

Fidel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, perfect location
Stayed 1 night in Apr 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Simon

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and new hotel

Stayed 2 nights in May 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Tula

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying 5 nights in this property. First, it definitely was in a central location in a very walkable area. I love to walk, silo this location fit me well. The room was adq
Stayed 6 nights in Apr 2025

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Mustafa, Adana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilbao’da en iyi fiat performans otellerinden. Temiz, banyosu güzel. Yönlendirdikleri otopark için 24 saate 5-6 Euro indirim kartı veriyorlar. Kahvaltı yeterli
Stayed 1 night in Mar 2025

8/10 Good

Fernando

Stayed 2 nights in Mar 2025

6/10 Okay

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort

The good and the not-so-good

The good: very close to train station, comfortable rooms that are fairly spacious, comfortable bed. Staff at desk were very helpful and friendly. The not-so-good: construction noise in the middle of the night, breakfast had good variety, but quality of some of food (very wet scrambled eggs and undercooked hard boiled eggs) was poor. They ran low on some items at 8am and that were not refilled timely. The breakfast room gentleman was friendly and helpful, but the lady who worked there on our second morning was not.
Stayed 3 nights in Mar 2025