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"Price was reasonable and convenient to the highway. I would stay here again " More

By a verified traveler on Sat 09 Nov 2019

Hotel Description

Germantown guestrooms with kitchens

In Germantown

Within 6 miles (10 km) of this hotel, you'll find Seneca Creek State Park and Maryland SoccerPlex and Discovery Sports Center. Clarksburg Premium Outlets and Montgomery County Agricultural Fairgrounds are also within 6 miles (10 km).

Free breakfast

Free WiFi in public areas, a picnic area, and a safe deposit box are available at this hotel. Enjoy the free on-the-go breakfast each morning. Laundry facilities and barbecue grills are also provided.

Free WiFi, kitchens

The 131 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, dining areas, and coffee/tea makers. Housekeeping is available on request.

Studio, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$75* Per night/room May 27 - May 28

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America - Washington, D.C.-Germantown-Town Ctr ratings based on 17 Verified Reviews

Review Summary
1.9 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America - Washington, D.C.-Germantown-Town Ctr

Everyone (8) Couples (2) Family (4)
1 out of 5
We reserved a smoking room they gave our room away .so we were stuck in a

Posted by on Mar 7, 2020

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Comment from Hotel Management

Mar 8, 2020 by Hotel Management

Thank you for choosing our hotel during your recent stay. We are sorry we were not able to accommodate you with the suite of your choice and the inconvenience it caused to you. Your feedback will be shared with the appropriate team to ensure they are more diligent going forward. We hope to provide you with a better experience on your next visit. Sincerely, Hotel Management

1 out of 5
Not good rust in tub room not clean. Under strip of main door had a hole. Pillows only two, to much money for the room, should have received a refund.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by Hotel Management

Thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management

5 out of 5
Price was reasonable and convenient to the highway. I would stay here again

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by Hotel Management

Thank you for choosing Extended Stay America. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We are also glad our location worked well for you and that you appreciated being so close to the highway. We look forward to your next visit. Sincerely, Hotel Management

1 out of 5
Bathtub was dirty had spots in it looked like blood. I asked for coffee maker 3 times never received it. Once you used your towels, to get fresh ones you had to take dirty towels down to front desk and asked for clean ones. I will never stay there again. I killed 2 skink bugs in room. It was terrible.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 15, 2019 by Hotel Management

Thank you for the feedback regarding your stay in our hotel. We are sorry for the cleanliness issues and the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of. We will share your comments with our entire team to be more diligent going forward. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management

4 out of 5
The location, price and staff for a night was great. However, the tub was peeling its lining making the tub look less than appealing. I was expecting a full breakfast, but it was a grab-n-go breakfast, which was OK only because I had leftovers from a restaurant.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Hotel Management 

We appreciate you writing about your stay at Extended Stay America. It is a pleasure knowing you liked the great pricing our hotel offers and that you were impressed with the service delivered by our associates. Your feedback regarding the bathtub and breakfast is shared with the appropriate individuals in an effort to improve our future guests' experiences. Please revisit us when in the area. Sincerely, Hotel Management

1 out of 5
Filthy not a place for a family for safety reasons.no ammenties one towel in room..outside property filthy non smoking room teeked of stalw smoke

Posted by , from Binghamton NY on Jul 15, 2019

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Comment from Hotel Management

Jul 16, 2019 by Hotel Management

Lacrosse, thank you for feedback about your stay. We are disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management

1 out of 5
I reserved nonsmoking room. But at checkin they only had smoking room

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Hotel Management

We are sorry for the reservation issue you encountered and regret your stay was not a pleasant one. We are reviewing this with our front office staff to make sure we are doing everything possible to prevent this type of situation. Please visit us again in the future so that we can provide you with a room that best meets your need. Sincerely, Hotel Management

2 out of 5
The staffs in the lobby was nice, polite and friendly. The room doesn’t look clean to me!

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Hotel Management

Thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. On a positive note, we are pleased you liked our associates. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

1 out of 5
First of all, the lobby is not very inviting and the front desk staff is not friendly or helpful. We arrived Friday night and were disappointed the moment we walked into our room. On our king size bed were 3 tiny pillows, a top sheet along with a thin bedspread - no blanket. The TV did not work. We were too tired to deal with it that night. In the morning before we left for the day I stopped at the front desk and advised the TV didn't work and I was told that maintenance isn't there on the weekend. WHAT? Someone should always be available to address guests issues! I had to ask if I could at least have new batteries to try in the remote. I asked for a couple extra pillows and a blanket. We arrived back to our room after dinner and we did not have the extra pillows and blanket. I asked where the ice machine was and was told they don't have ice machines. Again, WHAT?! No ice machines??!! A local told me that this property is used for temporary housing for families, which I have no problem with except they no longer treat their hotel guests as such.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

3 out of 5
The toilet was slightly clogged and the breakfast could have been better but hotel was clean a decent overall

Posted by on May 28, 2019

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Comment from Hotel Management

May 30, 2019 by Hotel Management

Thank you for sharing your comments. We are pleased to know you liked our well-kept property and that you had a pleasant visit. However, we are sorry for the maintenance issue you encountered. We have shared your feedback with the appropriate team so that we can improve our service going ahead. Thanks again, and we hope to host you again in the future. Sincerely, Hotel Management

About the Extended Stay America - Washington, D.C.-Germantown-Town Ctr

Location 20141 Century Blvd, Germantown, MD 20874

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America - Washington, D.C.-Germantown-Town Ctr also features barbecue grills, a picnic area, and coffee/tea in a common area. This Germantown hotel is smoke free.

  • 131 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Washington, DC (DCA-Ronald Reagan Washington National) (55.2 km / 34.3 mi)
  • Parking:

Room Amenities

Extended Stay America - Washington, D.C.-Germantown-Town Ctr offers 131 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Dining room
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Skydiving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Washington D.C.-Germantown-Town Ctr
  • Extended Stay America Washington Hotel
  • Extended Stay America Washington Hotel D.C.-Germantown-Town Ctr
  • Extended Stay America Washington Ctr Hotel
  • Extended Stay America Washington Ctr
  • Extended Stay America Washington D.C.-Germantown-Town Ctr Hotel
  • Extended Stay America Washington D.C.-Germantown-Town Ctr
  • Extended Stay America Washington D.C. Germantown Town Ctr

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.