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4.4 out of 5

"New, clean and good energy. I didn’t like the wi-fi set up, too complicated. " More

By a verified traveler on Wed 21 Oct 2020

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Hotel Description

4-star hotel in Old Bend

Old Bend stay

Within a 10-minute walk of this Old Bend hotel, you'll find Tower Theater and Downtown Bend Business Association. Des Chutes Historical Museum and Deschutes River are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a 24-hour gym on site, and laundry facilities and free newspapers are also offered.

Room, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$162* Per night/room Oct 24 - Oct 25

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Hotel Bend ratings based on 37 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Bend

Everyone (4) Couples (1)
4 out of 5
New, clean and good energy. I didn’t like the wi-fi set up, too complicated.

Posted by , from Martinez, CA on Oct 21, 2020

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Comment from Hotel Management

Oct 21, 2020 by Hotel Management

Thank you for the feedback.We apologize that the WIFI instructions are not more clear. We will certainly work together as a team to simplify. Thank you again.

5 out of 5

Posted by on Oct 5, 2020

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Comment from Hotel Management

Oct 5, 2020 by Hotel Management

Thank you for your feedback.

5 out of 5

Great downtown destination

Doubletree Bend is excellent with friendly staff and accommodations. Walkability to shops, restaurants, parks, the mirror pond and other walking trails. Highly recommend to others.

Posted by on Apr 24, 2018

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5 out of 5

Nightmare to a dream

Pros: Their hospitality
Location: Bend Oregon. Lots of hiking, shopping and outdoor experiences!
To start...our seating on our flights we're all messed up...our seats were not together and it was my kids first time flying. Thankfully Alaska was able to fix it. As we arrived at the double tree (at 1:30am) beat tired from all the flying...we were told our hotel reservations somehow got cancelled and no rooms were available. DT was able to find a nearby hotel and put us up for the night until they can make the necessarily arrangements the following morning. DT managed to get us a room at their hotel for the remainder of our vacation. They also paid for the other hotel we stayed at as well. DT provided us with free breakfast and drinks during our stay. The staff at DT went above and beyond to meet our expectations. Each time my family entered or exited the lobby I was greeted as "Hello Mr. Wilson" or " Have a nice day Mr. Wilson." Our first family vacation began as a nightmare but ended up a dream. The people of Bend did not disappoint with their hospitality and friendliness throughout the town. My family had a blast and will visit the DT and Bend again.

Posted by , from Hemet, California on Feb 22, 2017

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5 out of 5

Going back every time we're in Bend

Pros: P
Cons: Awesome staff great pool/hot tub convenient location food and a nice quaint bar clean
Location: downtown bend...
I used to stay here when it was the Phoenix Inn. It was good then but now it's excellent! I'll be going back every time I can when in Bend. This hotel is conveniently located in downtown and the price cannot be beat. The hotel staff were incrediblly pleasannt and very polite and helpful. This literally was the best hotel stay I've ever experienced. My GF was constantly commenting on how nice everyone was too. We had 3 children with us and even then it was still an amazingly pleasant stay. The breakfast wasn't free though... That's the only complaint but for 10 bucks a head, it was legit. The place was clean. The pool was functional and warm and the hot tub was HOT. This was a review I had to write just because it was so wonderful. Thank you to the staff who were warm welcoming and friendly. They didn't even laugh at me when I ran into the door and knocked it off the hinges.... I was super tired after a long day of snowboarding and I turned around right into the sliding door and no one even laughed which I fond incredible since I would have not been able to help myself... So A+++.

Posted by , from Oregon on Jan 25, 2017

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5 out of 5

A delightful place to stay!

Pros: Free breakfast, Free Internet, Quiet
A very friendly staff, awesome attention to detail, very comfortable place to stay while in Bend.

Posted by on Mar 20, 2013

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5 out of 5

Excellent customer service

Pros: Free breakfast, Close restaurants, Free Internet
The staff was amazingly accomodating. They were prompt and very friendly. There was a large group of kids traveling together so they were somewhat noisy. Pam at the front desk took care of it immediately and also moved us to a different part of the hotel without us even having to ask. Breakfast was hot and a good fresh selection of items. Room was very clean and neat, as was the rest of the hotel.

Posted by , from Hillsboro, OR, USA on Mar 14, 2013

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4 out of 5

Great suites in downtown Bend

Pros: Free breakfast, Close restaurants, Free Internet
The Phoenix Inn was a really nice hotel for the stay in Bend. The hotel was clean overall and neat. The only amenities that were not there (but the hotel claims they have) is a DVD player in every room. They had fast wireless internet and took care of the noisy swimming team down the hall when it got late. Overall I would easily recommend this place is you are staying in Bend

Posted by on Feb 14, 2013

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3 out of 5

Pretty rough nights sleep

Pros: Free breakfast, Close restaurants, Free Internet, walking distance to downtown
Cons: Noisy
This place is PERFECTLY located within walking distance to anything downtown (a little far to the old mill dist. but do-able). The price is great for the type of hotel and location, but it's your typical chain hotel. The issues we have were that the heater was malfunctioning in the room. No matter what temp we set it at the unit kept coming on raising the room temp to about 80 degrees. Also, slamming door from the hallway could be heard throughout the night. Combined it made for a pretty rough nights sleep.

Posted by on Nov 15, 2012

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2 out of 5

Suite as an ashtray

Cons: dirty
This place could use a serious make-over and some nicer employees. My room smelled like smoke, the a/c was broken and the windows didn't open. I returned to the front desk and had to wait for the employee to finish her cig before telling her that my room was unacceptable. She proceeded to walk me back to the room and smell it and then told me that's how they all smell and refused to switch my room because housekeeping left at 4pm and there wasn't anybody else there to clean it. As an alternative, I asked if I could purchase a different room and she then proceeded to tell me they were sold out and it would be better if I just left because there were other guests that wouldn't mind the smell. The next day I spoke to the manager, Tom, and he told me that they were planning a remodel so they weren't really concerned about the smell or stains and that the next time I come it would be much nicer. No apologys just a pompous attitude as if everything was perfect and it was my fault for picking a dirty room. Well I doubt you will have completed your rennovation by next week so you won't be seeing me again anytime soon.

Posted by , from Portland, OR, USA on Oct 24, 2012

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About the DoubleTree by Hilton Hotel Bend

Location 300 Nw Franklin Ave, Bend, OR 97701

Property Features

DoubleTree by Hilton Hotel Bend offers its guests an indoor pool, a 24-hour fitness center, and complimentary bicycles. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 2327 square feet (216 square meters) and includes conference space. Multilingual staff, ski storage, and coffee/tea in a common area are also featured at the business-friendly DoubleTree by Hilton Hotel Bend. Parking is available for a fee. This 4-star Bend hotel is smoke free.

  • 117 guestrooms or units
  • 4 levels
  • 2327 sq ft of conference space
  • 216 sq m of conference space
  • Built in 2013
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Bend offers 117 accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 39-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Bend hotel provides wireless Internet access for a surcharge. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

DoubleTree by Hilton Hotel Bend has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Free bicycles on site
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13.00 for adults and USD 8.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 6.95 per day (rates may vary)
  • Self parking fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bend DoubleTree
  • DoubleTree Hilton Bend
  • DoubleTree Hilton Hotel Bend
  • Doubletree By Hilton Bend Bend
  • DoubleTree by Hilton Hotel Bend Bend
  • DoubleTree by Hilton Hotel Bend Hotel
  • DoubleTree by Hilton Hotel Bend Hotel Bend

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.