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Decent for a transition airport hotel. Good service, sated rooms

Could never find the place. No one knew how to find it.

The hotel was clean and neat. The staff were efficient and did their job. They seemed a little rushed or something making them a little aloof, but not impolite.

Overall a good experience. They allowed us to check in very late without cancelling our reservation. Bed was a little too firm for my liking and the water pressure was very low in the shower. But for the price and proximity to the airport, it makes this hotel a no brainier to stay at.

We were excited to find the newly opened Sala Ayutthaya. The hotel design is lovely and the rooms very comfortable. A lot of care went into every detail of the hotel design and amenities. The one thing they forgot was the actual customer experience. The staff were poorly trained. This is not their fault - they definitely wanted to help and accommodate their guests. They simply were not sure of exactly how to do this. Granted, the hotel had only been open for 3 months when we stayed, but it seemed that a bunch of 18 year olds with no hospitality experience had been turned loose to operate a small boutique hotel where personal touches are expected. Many spoke very poor English which caused communication problems not just for us (Americans), but for Japanese and Chinese travelers as well. The amenities book in our room listed several available tours of the city, but when we inquired at the front desk we were told that these did not yet exist. The staff masseuse stopped mid-massage to take a personal phone call. All of these issues are easily remedied, and I hope that the Sala group has done so by now. We did have a wonderful time there, and some of the staff even said they would miss us because we seemed to be having so much fun. I would recommend this hotel as none of the issues I mentioned were major - just out of place in such a beautiful hotel.

Rated 3 or 4 stars but more like 2 stars or below