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Hotel Riu Vallarta - All Inclusive

3.5 star property
3.5-star beachfront property near Bay of Banderas

Choose dates to view prices

Photo gallery for Hotel Riu Vallarta - All Inclusive

On the beach, sun loungers, beach towels, beach massages
Lobby
5 bars/lounges, swim-up bar, poolside bar
Aerial view
4 outdoor pools, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • Spa

Explore the area

View in a map
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Vallarta, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪2 min drive‬
  • Place, Playa Bucerías
    ‪6 min drive‬
  • Place, Nayar Vidanta Golf
    ‪8 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪16 min drive‬

Room options

View all photos for Double Room (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (U)

8.8 out of 10
Excellent
(153 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Quadruple Room Superior

2 bedrooms, minibar, in-room safe, laptop workspace

Quadruple Room Superior

  • 419 sq ft
  • Sleeps 4

View all photos for Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 742 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (M)

8.6 out of 10
Excellent
(14 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (M)

8.8 out of 10
Excellent
(18 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (U)

8.6 out of 10
Excellent
(150 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Standard Room (L)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (E)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (B2C-US)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (U)

7.6 out of 10
Good
(8 reviews)
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Twin Bunk Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Room (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (L)

  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(152 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard with Partial Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room Standard with Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 322 sq ft
  • Partial sea view
  • Sleeps 4

View all photos for Suite Junior with Garden View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite Junior with Garden View

  • 365 sq ft
  • Sleeps 4

View all photos for Suite, Ocean View (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (C)

8.0 out of 10
Very good
(13 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (C)

8.8 out of 10
Excellent
(36 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (C)

9.6 out of 10
Exceptional
(29 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Sea View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Sea View (M)

8.0 out of 10
Very good
(9 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (M)

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (B2C-US)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room, 2 Bedrooms (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (U)

7.4 out of 10
Good
(11 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Connecting Rooms (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Double Room, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Family Room (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room, Connecting Rooms (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Kids Free | C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (Kids Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Kids Free | B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite with Sea View

  • 742 sq ft
  • Sea view
  • Sleeps 2

View all photos for Double Room Standard

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room Standard

  • 322 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite Junior with Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 4

About the neighborhood

Nuevo Vallarta

On the beach.You'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach with a stay here. Also, Playa Bucerías is within 2 miles (3 km) and Vallarta Adventures is within 6 miles (10 km).

What's nearby

  • Nuevo Vallarta Beach - 2 min drive - 1.0 mile
  • Playa Bucerías - 6 min drive - 2.2 miles
  • Vallarta Adventures - 7 min drive - 4.1 miles
  • Nayar Vidanta Golf - 8 min drive - 4.5 miles
  • Mayan Palace Nuevo Vallarta Golf Course - 8 min drive - 4.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 24 min drive

Restaurants

  • ‪La Botana - ‬7 min walk
  • ‪Riu Palace Piano Bar - ‬14 min walk
  • ‪Reflect Krystal Sky Bar - ‬14 min walk
  • ‪RIU Sports Bar - ‬1 min walk
  • ‪Don Rafael - ‬8 min walk

About this property

Hotel Riu Vallarta - All Inclusive

3.5-star beachfront property near Bay of Banderas
Hotel Riu Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, spa services, and multilingual staff are also featured at the family-friendly Hotel Riu Vallarta - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 1 building
  • 678 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Vallarta - All Inclusive offers 678 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Hotel Riu Palace Pacifico - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.6 out of 5, Wonderful, 3,758 reviews
Hotel Riu Palace Pacifico - Adults Only - All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Riu
Riu Vallarta All Inclusive All-inclusive property
Riu Vallarta
Riu Vallarta All Inclusive
Vallarta Riu
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Riu Vallarta All Inclusive
Hotel Riu Vallarta - All Inclusive Nuevo Vallarta
Hotel Riu Vallarta - All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Vallarta - All Inclusive to the airport?

Hotel Riu Vallarta - All Inclusive is 9 mi (24-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

Does Hotel Riu Vallarta - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Vallarta - All Inclusive.

How close is Hotel Riu Vallarta - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Vallarta - All Inclusive offer free breakfast?

Hotel Riu Vallarta - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Vallarta - All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (14-min drive) and Vallarta Casino (15-min drive) are nearby.

What time is check-in at Hotel Riu Vallarta - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Vallarta - All Inclusive?

This property offers free self parking.

Does Hotel Riu Vallarta - All Inclusive have a pool?

Hotel Riu Vallarta - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Vallarta - All Inclusive have a restaurant?

Yes, there are 4 restaurants on site.

Does Hotel Riu Vallarta - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy massages, facials, and aromatherapy.

How close is Hotel Riu Vallarta - All Inclusive to downtown Nuevo Vallarta?

Hotel Riu Vallarta - All Inclusive is 2.9 mi away from Nuevo Vallarta.

Reviews

Hotel Riu Vallarta - All Inclusive Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1779 out of 3350 reviews
Rating 8 - Good. 842 out of 3350 reviews
Rating 6 - Okay. 425 out of 3350 reviews
Rating 4 - Poor. 162 out of 3350 reviews
Rating 2 - Terrible. 142 out of 3350 reviews

Reviews

10/10 Excellent

Timothy Gerald

Liked: Amenities
It was great, beautiful property, friendly staff
Stayed 3 nights in Sep 2025

4/10 Poor

Yolanda, Melrose Park

Disliked: Cleanliness, amenities, property conditions & facilities
Not Worth a Return Visit Stayed at Riu Vallarta recently and left disappointed. • Room: Parking lot view, not garden/plaza as expected. Beds pushed together despite request for two separate ones. Sofa bed old and stained. Clogged sink on arrival, worn furniture, ragged towels, minibar never restocked. Rain caused flooding in the room. • Dining: Limited options, no reservations, long waits for a table. Food quality about 7/10. • Pools: Small, crowded, often no poolside service. Drinks just okay. • Kids’ Club: Very short hours and limited activities. • Beach: Average. Only highlight: Entertainment staff—Chris, Frida, and Teresita—were fantastic and brought real energy to the stay. Overall, too many issues for the price. Won’t be returning.
Stayed 5 nights in Aug 2025

4/10 Poor

MARLON, Rohnert Park

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pools were warm. Hotel seemed outdated versus other Riu’s that we have stayed at.
Stayed 5 nights in Jul 2025

8/10 Good

Jason Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Nereida, El Monte

Stayed 4 nights in Jul 2025

10/10 Excellent

Juan

Stayed 7 nights in Jun 2025

6/10 Okay

Claudia

The resort is not bad. The grounds are well kept. The hotel lacks service. There is no pool side services nor room service which is unlike any hotel in PV. When you are pool side, you sort of have to chase the bartender on wheels to get your drink.
Stayed 4 nights in Jun 2025

10/10 Excellent

Silvia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Services and friendly staff. Tere from the entertainment team was amazing. She and all the staff made sure we had a wonderful time.
Stayed 4 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 5 nights in Jun 2025

10/10 Excellent

Chansouda

Stayed 7 nights in Jun 2025

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay if you don’t need all the extras. The pools were warm but the staff was wonderful!
Stayed 4 nights in Jun 2025

10/10 Excellent

Allyssa Valdez

Stayed 7 nights in Jun 2025

8/10 Good

Nicole

Traveled with family and small children, Traveled with family
Clean and landscape was well thought out. Beautiful and lush
Stayed 7 nights in Jun 2025

8/10 Good

Deianeira Therasa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While we were at the pool 2 of our friends had their phones and bags stolen from the grounds of the resort. Other than that the property is clean and well kept.
Stayed 3 nights in Jun 2025

10/10 Excellent

Philip

Stayed 5 nights in Jun 2025

10/10 Excellent

NOE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 6 nights in Jun 2025

6/10 Okay

Erica

Traveled with family
Liked: Amenities, property conditions & facilities
I liked the beauty of the grounds. I've stayed at Riu Hotels before. This particular Riu was not up to par especially when compared to Cancun's. The staff was not prepared for the sold out week. It took 1 1/2 hour to receive sheets for our pull out bed as we received a one King and pull out couch instead of the requested double bedroom (which we were ok with, we are a go with the flow family). We had to request EVERYTHING from silverware to refills of water. I was told that yes they had lattes at the bar near the entrance, but they were closed and I could get one myself. My meal's eggplant still had the sticker on it. If a complaint was made (I heard others) they asked for your room number and marked it down without fixing the issue as well as being told, because you booked through Expedia it's not our issue. We had one server who was great, he received generous tips that we were prepared to hand out as we received above and beyond service in Cancun also through Expedia.
Stayed 4 nights in Jun 2025

8/10 Good

Rosa Sierra

Stayed 6 nights in Jun 2025

6/10 Okay

Minerva

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
This is by far the Worst RIU I have ever experienced. The staff were rude and were not very kind. I went with tip money and came back with most of it. Our cleaning lady was great though! That is one place I will not return. One thing I will add though, the entertainment needs to be upgraded. I see the same show every time I visit a RIU! They’ve become redundant.
Stayed 6 nights in Jun 2025

8/10 Good

amir

Stayed 5 nights in Jun 2025

6/10 Okay

sholeh

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The food was not good at all. The private restaurant was not as good as was expected in the restaurant. It was no air condition in the hot weather.
Stayed 5 nights in Jun 2025

8/10 Good

James Edwin

Traveled with family
Liked: Cleanliness, amenities
Great family stay, but food and room credit were disappointing Overall, we had a great stay as a family. The resort facilities were consistently clean and well-maintained, which we really appreciated. However, as noted in many other reviews, the food left a lot to be desired. Unfortunately, we didn’t have a single meal during the week that stood out as truly enjoyable. Another major disappointment was the advertised $500 room credit. It was extremely misleading — there was very little guidance on how to actually use it, and it ended up being more of a marketing gimmick than a real benefit. With a few improvements, especially around dining and transparency, this could be a top-tier experience.
Stayed 5 nights in Jun 2025

2/10 Terrible

Madison

Traveled with group
Disliked: Amenities, property conditions & facilities
Absolutely the worst food I’ve ever had at a resort in Mexico. Barely edible. Survived on scraps for my entire trip. The restaurants say they don’t close until 930, but when we would arrive around 8 o’clock, they would say they were full for the night. Also, absolutely ridiculous that the pools close as early as they do. They also allowed day passes, so the resort is extra packed. Just SOO many better places to stay.
Stayed 3 nights in Jun 2025

4/10 Poor

Janice, Amarillo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a delay and Expedia and I had followed all the steps that we needed to arrive there late they gave away our rooms and we had to be all split up and at that we didn’t have a room for the last day and still paid the same price. We felt like we were inconveniencing the workers when we would ask for drinks, even during meals after waiting for 45 minutes for the steakhouse, we were told that they didn’t have a table for our group not even on the waiting list so we never got to eat at the steakhouse the facilities is nice and very clean, but would not be staying there again!
Stayed 7 nights in Jun 2025