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4.0 out of 5

"Check in was insane! I called earlier in the week and was told not to he there before 3 pm. We arrived at 2: 50 to a line already forming waiting on c ... " More

By a verified traveler on Sun 24 Jul 2022

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Hotel Description

Hotel near The Battery Atlanta in Smyrna

City center stay

A stay at this Cumberland hotel places you within half a mile (1 km) of The Battery Atlanta and 2 miles (3 km) of Truist Park. Also, Cumberland Mall is within half a mile (1 km) and Cobb Galleria Centre is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free perks include buffet breakfast, free self parking, and an area shuttle.

Standard Room, 2 Queen Beds, Accessible (Mobil, Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room Feb 12 - Feb 13

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Accessible (Mobil, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel

Everyone (12) Couples (2) Family (9)
5 out of 5

Posted by on Aug 1, 2022

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3 out of 5
Check in was insane! I called earlier in the week and was told not to he there before 3 pm. We arrived at 2: 50 to a line already forming waiting on clean rooms. We were lucky and were 4th to get a room, but when we went upstairs the line was down the hall. On game day i would suggest more than 1 front desk person. When we got back from game late there were 2.

Posted by on Jul 24, 2022

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Comment from Hotel Management

Jul 25, 2022 by General Manager

Good Afternoon Edsel, Thank you for taking the time to leave us your review, and it's unfortunate to hear about your experience. We understand how frustrating this must have been, and we'll keep your comments in mind as we make changes. Please consider coming back to revisit us later down the road. Holiday Inn Express Atlanta Galleria Ballpark - Smyrna

5 out of 5

Posted by on Jul 22, 2022

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2 out of 5

Posted by on Jun 17, 2022

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2 out of 5
Attempted to check in at 2:40, the receptionist said “did you check in online?” I said “no ma’am” she said “ok check in is at 3:00, we are working on cleaning the rooms”. Not friendly at all. So we went and waited in our car for 20 minutes and went back in at 2:58 and stood in line behind about 10 others.

Posted by on Apr 10, 2022

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Comment from Hotel Management

Apr 13, 2022 by General Manager

Good Evening Kimberly, We strive to provide our guests with friendly service and a smooth check-in process, and we are sorry to hear about any perceived rudeness you may have experienced. Your comments will be discussed with the relevant parties, and we hope to have the opportunity to show you a better experience in the future. Holiday Inn Express Atlanta Galleria Ballpark - Smyrna

4 out of 5

Posted by , from sanford on Mar 28, 2022

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5 out of 5

Posted by on Oct 3, 2021

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5 out of 5
The room was clean and shuttle service was excellent.

Posted by on Oct 2, 2021

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Comment from Hotel Management

Oct 4, 2021 by General Manager

Good Morning Brenda. Thank you for visiting Holiday Inn Express Atlanta Galleria Ballpark Area. We're thrilled to read your review, and it was our pleasure to provide clean accommodations and convenient shuttle transportation! Next time you plan a trip in our area, count on us for a stress-free travel experience! -Holiday Inn Express Galleria - Smyrna

5 out of 5
Excellent property along with clean updated rooms & super nice staff. Very highly recommended

Posted by on Oct 1, 2021

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Comment from Hotel Management

Oct 4, 2021 by General Manager

Good Evening, We are so thrilled to receive your recommendation, and it brightens our day to know that you enjoyed our excellent accommodations and friendly atmosphere. Safe travels, and come back soon! Holiday Inn Express Galleria - Smyrna

5 out of 5
.

Posted by , from Beverly Hills on Sep 24, 2021

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Comment from Hotel Management

Sep 24, 2021 by General Manager

Good Afternoon, We're thrilled you enjoyed your stay at Holiday Inn Express Atlanta Galleria Ballpark Area- thanks for sharing! Come back and see us again soon! -Holiday Inn Express Galleria - Smyrna

About the Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel

Location 2855 Spring Hill Pkwy SE, Smyrna, GA 30080

Property Features

Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. An area shuttle within 3 miles and a shopping center shuttle are free. The business-friendly Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel also features multilingual staff, coffee/tea in a common area, and concierge services. Free self parking is available. This Smyrna hotel is smoke free.

  • 1 building
  • 139 guestrooms or units
  • 6 levels
  • 2025 sq ft of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 3 miles and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel offers 139 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 46-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Rafting nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Atlanta NW Galleria Area Hotel
  • Holiday Inn Express Atlanta NW Hotel
  • Holiday Inn Express Atlanta NW
  • Smyrna Holiday Inn
  • Holiday Inn Smyrna
  • Holiday Inn Express Atlanta Galleria Ballpark Area
  • Holiday Inn Express Atlanta Galleria Ballpark Area an IHG Hotel

You should know

  • The seasonal pool will open May 30 and close October 01.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.