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4.3 out of 5

"Jarvis, the gentleman at the check in was incredibly friendly and quick at checking us in. The room, like every Holiday inn Express we stay at, was cl ... " More

By a verified traveler on Sun 29 Dec 2019

Hotel Description

Hotel near Cumberland Mall in Smyrna

City center stay

Within a 10-minute walk of this Cumberland hotel, you'll find The Battery Atlanta and Coca-Cola Roxy Theater. Also, Cumberland Mall is within half a mile (1 km) and Truist Park is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free perks include buffet breakfast, free self parking, and an area shuttle.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 139 guestrooms also offer free WiFi and LED TVs with satellite channels. Other amenities include pillowtop beds, coffee/tea makers, and free weekday newspapers.

Standard Room, 1 King Bed, Accessible (Comm Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$105* Per night/room Aug 4 - Aug 5

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Accessible (Mobil Tub)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Accessible (Mobil Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel

Everyone (6) Couples (2) Family (5)
5 out of 5

Posted by on May 25, 2021

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5 out of 5
Jarvis, the gentleman at the check in was incredibly friendly and quick at checking us in. The room, like every Holiday inn Express we stay at, was clean with comfy beds.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 29, 2019 by Front Desk

Thank you so much for your feedback. Hope that you visit again in the future.

5 out of 5
I've stayed at this location in the past. Rooms are clean and the staff has been very responsive and helpful when needed.

Posted by , from New Lisbon WI on Oct 30, 2019

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Comment from Hotel Management

Oct 31, 2019 by General Manager

Dear Bill, Thank you for being a returning guest here at Holiday Inn Express Atlanta-Galleria Ballpark! Your experience is a direct reflection of our hardworking staff and we are delighted you enjoyed your visit. We look forward to providing you with comfortable accommodations in the future and we wish you the best along your way.

3 out of 5
It was clean but the hallways were dark. The room was narrow but long enough for room towards the back by the window. Overall it was ok and priced appropriately for it. The breakfast was appropriate for the price as well.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 29, 2019 by Front Desk

Thank you so much for your feedback! Hope to have you stay with us again in the future.

3 out of 5
Convenient walk to game. Small check in area and it was busy. Staff nice, good for the price and convenience to the game.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 9, 2019 by Front Desk

Thank you so much for your feedback! Hope to see you again in the future!

5 out of 5
Everything was what expected.Except no microwave was in the room.I but I still give you a rating of 10

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 26, 2019 by General Manager

Thank you very much for your kind feedback! We are so glad to know that you enjoyed your time here at Holiday Inn Express Atlanta-Galleria Ballpark. We hope that your time in Atlanta was a success, and we would love to see you again in the future!

5 out of 5
Great stay will be back again. Everything was wonderful.

Posted by on Feb 20, 2019

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Comment from Hotel Management

Feb 21, 2019 by Front Desk

We're glad you enjoyed your stay & we appreciate your feedback. Hope to see you again sometime.

3 out of 5

Posted by on Jan 18, 2019

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5 out of 5
Front desk staff was amazing! Helped me out to charge my mobile

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 15, 2019 by General Manager

At Holiday Inn Express Atlanta-Galleria Ballpark, our front-desk team does a great job representing our commitment to guest happiness, and we're so pleased that they helped you with charging your phone! Your praise will indeed make them proud, and we wish you all the best until we meet again!

2 out of 5

Friendy staff but hotel dirty...

Pros: The staff were all very friendly and professional.
Cons: All fridges need to be defrosted and they need to hire an exterminator and train maids better.
Location: Great location if you want to be in Smyrna or near the new ball park that is coming. Near 41 with lots of restaurants, but nothing extra special.
We reserved the room for two nights. When we first checked in, we had a room on the second floor. We went to the room and there was trash and LARGE crumbs on the floor. We asked to change so they moved us to the third floor, where the refrigerator wasn't working and was making an unbearable high pitched noise. I asked if we could change the fridge but they opted to move us again. The next room was on the sixth floor and the fridge was set so low I had to turn up the thermostat on the back to get a soft drink to be partly chilled. Part of the baseboard was missing and wallpaper was peeling off. When they moved us there, they said it was their nicest room. There were ants in the room which ended up crawling on me while I slept. We have had bed bugs before so it was pretty unnerving. We also found a silverfish in the towels. But we decided to just put up with it. They said they would have offered money back if we had only booked directly through them. Everyone was very friendly and no one complained or acted put off by our requests. I'm not sure if they are that nice, or just really used to moving people because of poorly cared for rooms. Apparently, the hotel was newly renovated because of the ball park coming soon. The decor is a strange mix of styles. Quite bizarre actually, without being quirky enough to be cool.

Posted by , from North Carolina on Aug 17, 2016

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Comment from Hotel Management

Aug 22, 2016 by Jessica D

We appreciate you taking the time out to provide us with such detailed feedback, Peter. I'm glad the staff was welcoming and accommodating and that you found our location convenient. I am disappointed to hear that the rooms did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We hope you give us another chance to improve our services and we hope to see you again soon.

About the Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel

Location 2855 Spring Hill Pkwy SE, Smyrna, GA 30080

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. A free area shuttle within 2 mi is available. The business-friendly Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel also features multilingual staff, coffee/tea in a common area, and concierge services. Free self parking is available. This Smyrna hotel is smoke free.

  • 1 building
  • 139 guestrooms or units
  • 6 levels
  • 2025 sq ft of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Hartsfield-Jackson Atlanta International Airport (ATL) (38.5 km / 23.9 mi)
  • Property shuttles: Free area shuttle within 2 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel offers 139 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 46-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Smyrna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Rafting nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Atlanta NW Galleria Area Hotel
  • Holiday Inn Express Atlanta NW Hotel
  • Holiday Inn Express Atlanta NW
  • Smyrna Holiday Inn
  • Holiday Inn Smyrna
  • Holiday Inn Express Atlanta Galleria Ballpark Area

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.