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4.2 out of 5

"Great, close to everything, friendly and helpful staff, excellent breakfast, too! " More

By a verified traveler on Sun 24 Nov 2019

Hotel Description

3-star hotel near The Orange Peel

City center stay

Within a 15-minute walk of this Downtown Asheville hotel, you'll find The Orange Peel and Pack Square. Biltmore Estate and University of North Carolina at Asheville are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a seasonal outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a terrace, and limo/town car service are also offered.

Free WiFi, satellite TV

In addition to TVs with satellite channels, the 150 guestrooms offer free WiFi and coffee/tea makers. Free weekday newspapers, free local calls, and free bottled water are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Points by Sheraton Asheville Downtown ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points by Sheraton Asheville Downtown

Everyone (13) Couples (2) Family (2)
5 out of 5
Great, close to everything, friendly and helpful staff, excellent breakfast, too!

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by john

Dear Guest, Thank you for your review. We appreciate the feedback and hope to see you again in the future. Sincerely, John Zellers General Manager

4 out of 5
Good location, cleanliness was a little off - there was a q-tip plainly visible under the microwave, so even if the room had been otherwise perfectly clean, that would have been off-putting.

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jun 8, 2019 by john

Dear Guest, Thank you for your review and for your business. I appreciate your feedback and apologize for the cleanliness issue you had with your room. I will be sure to share you review with the housekeeping team so we can improve. Sincerely, John Zellers General Manager

5 out of 5
Close to downtown bars and restaurants. Good breakfast buffet.

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 5, 2019 by Anthony

Thank you for positing a review of your stay and thank you for staying with us. I appreciate you taking the time to let us know how we are doing. Thank you again for your time and I hope that you will give us another try in the future. Sincerely, Anthony Ingle Assistant General Manager

5 out of 5
Great location, near shops and restaurants. Very friendly staff!

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 20, 2019 by john

Dear Guest, Thank you for posting your review and thank you for staying with us. We hope to see you again soon. Sincerely, John Zellers General Manager

5 out of 5
Easy check-in, easy check-out. Easy access to downtown. Can't ask for much more!

Posted by on Jan 24, 2019

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Comment from Hotel Management

Jan 24, 2019 by john

Dear Guest, I appreciate you taking the time to post your review and to let us know how we are doing. I hope that you will visit us again on your next trip. Sincerely, John Zellers General Manager

4 out of 5

Great location!

Loved how it was near the heart of downtown; walking distance to restaurants, breweries, and coffee shops! The staff was very courteous and professional.

Posted by on Jul 25, 2018

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Comment from Hotel Management

Jul 26, 2018 by Joylyn - manager

Thank you for taking the time to leave a review! We appreciate you staying with us!

5 out of 5
Clean, comfortable room, friendly, helpful staff and good food. Right downtown. Very enjoyable stay!

Posted by on Jun 18, 2018

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Comment from Hotel Management

Jun 18, 2018 by Joylyn AGM

Thank you for staying with us and for your great review! We appreciate you!

2 out of 5

Great location!

We have stayed here before for the location, which is great! But this is a very noisy hotel. The walls are thin, the hallway is loud, even the staff is loud communicating and working in the hallway... so, great location, walking distance to everything... 12 dollar uber ride to the Biltmore. Def not our first pick! Book hotels for your Asheville stay as far in advance as possible, we paid 259 for the same room our friends paid 89 a night for. I would not have stayed here if it wasn't for the location!

Posted by on Dec 30, 2016

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3 out of 5

Great walking Distance to Downtown

I stayed at this same hotel a little less than 2 years ago and had a terrific, 5 star experience. The hotel was clean and cozy. This time however, the hallways were dirty, the bedskirts were absolutely filthy like they had never been taken off and washed and the comforters looked worn and overwashed. Perhaps it was just our particular room on this trip because our previous experience was great. So I would recommend this hotel, but based on previous experience and not the most recent one.

Posted by on Aug 11, 2016

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2 out of 5

Sheraton in name only

Pros: location
Cons: most everything
We arrived after driving through the night and was allowed early check in which was very nice. We arrived to our room to find out that there was a film crew right outside our room and our window was blocked by a large screen. The movie company offered up a small gift basket of popcorn and beer but after no sleep what we really needed was a quiet room. There must have been a generator or other machine needed for this operation as there was a continual hum and slight vibration in our room which prevented me from taking my much needed nap. To say we were disappointed in the hotel is state the obvious. The lobby was so small and outdated I had to ask if the check in desk was such as it looked like a small convenience store - dog biscuits, candy, potato chips littered the counter and front desk. The room had been updated but was done so sloppily that I did not feel the quality was that of which I had come to expect in the Sheraton name. The tile was mis-matched in the shower, the shower walls were dirty under the shampoo dispensers, there was nasty spillage of coffee? behind the night stand which we had to pull out to reach the electrical outlets. The whole room lacked the presumed quality of a Sheraton and we were quite disappointed. While the staff were helpful and the bed comfortable, this was not worthy of the price we paid. We also had continual issues with our electronic keys which was a huge inconvenience.

Posted by , from Indiana on May 23, 2016

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About the Four Points by Sheraton Asheville Downtown

Location 22 Woodfin St, Asheville, NC 28801

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 22 to May 24:

  • Swimming pool

The following facilities are closed on Monday and Tuesday:

  • Bar/lounge
  • Restaurant

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. Public spaces have free WiFi. Event space at this hotel measures 2400 square feet (223 square meters) and includes conference space. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Four Points by Sheraton Asheville Downtown. For a fee, parking is available. This 3-star Asheville hotel is smoke free.

  • 150 guestrooms or units
  • 5 levels
  • 2400 sq ft of conference space
  • 223 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Asheville Regional Airport (AVL) (24.1 km / 14.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Asheville Downtown offers 150 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

Chop House - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Basketball nearby
  • Golfing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Hot springs nearby
  • Casino nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Rafting nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)
  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Asheville Downtown
  • Four Points Sheraton Asheville Downtown
  • Four Points Sheraton Hotel Asheville Downtown
  • Sheraton Asheville Downtown
  • Four Points Sheraton Asheville Downtown Hotel
  • Asheville Sheraton
  • 4 Points By Sheraton Asheville Downtown
  • Four Points By Sheraton Asheville Downtown Hotel Asheville
  • Asheville Four Points
  • Four Points by Sheraton Asheville Downtown Hotel
  • Four Points by Sheraton Asheville Downtown Asheville
  • Four Points by Sheraton Asheville Downtown Hotel Asheville

You should know

  • The seasonal pool will open in June and close in August.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.