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5.0 out of 5

"The hotel was great choice. They upgraded our room and it was ok, but two things you need to consider: there is no ocean access in the hotel as you ne ... " More

By a verified traveler on Fri 29 Dec 2017

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Superior King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$65* Per night/room Sep 6 - Sep 7

Club 89 Double Beds Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite King Size Bed Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club 89 Double Beds Diamante View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club 89 King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

4-star family-friendly resort near La Isla Shopping Village, connected to the convention center

Close to airport

With a stay at this Puente del Mar resort, you'll be within half a mile (1 km) of La Isla Shopping Village and 6 miles (10 km) of Playa Revolcadero. Bahia de Puerto Marques and Majahua Beach are also within 6 miles (10 km).

Poolside dining

A full-service spa, 4 restaurants, and 6 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 3 outdoor tennis courts and get free valet parking.

IPod docks, flat-screen TVs

Boasting comforts like premium bedding and pillow menus, the 814 guestrooms also offer balconies and flat-screen TVs with digital channels. IPod docks, 24-hour room service, and rainfall showerheads are also available.

Palacio Mundo Imperial ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palacio Mundo Imperial

Everyone (2)
5 out of 5

Great option but bad food service

The hotel was great choice. They upgraded our room and it was ok, but two things you need to consider: there is no ocean access in the hotel as you need to take a bus to get to the sea. If you get late there you won’t even find seat to pop in the bus. When you get to the sea you will have to pay for a place to be as all the hotel seats are crowded. The food is expensive and not in the top quality of a grand tourism hotel.

Posted by , from mexico city on Dec 29, 2017

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Comment from Hotel Management

Jan 4, 2018 by la Gerencia

Estimado Huésped: Gracias por elegir Resort Mundo Imperial,

5 out of 5
This hotel was phenomenal, I enjoyed every minute!

Posted by , from los angeles ca on Dec 28, 2017

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Comment from Hotel Management

Jan 4, 2018 by la Gerencia

Estimado Huésped: Gracias por elegir Resort Mundo Imperial,

All-inclusive Details

All-inclusive room rates at Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All meals, snacks, and beverages included

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service
  • Gratuities
  • Taxes

  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Taxes not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Gratuities not included
  • Room service not included
  • All food and beverages included

Property Features

Some rates at Palacio Mundo Imperial are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Palacio Mundo Imperial offers its guests a full-service spa, 6 outdoor swimming pools, outdoor tennis courts, and a health club. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a swim-up bar, and a bar/lounge. There's an onsite 24-hour business center. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Palacio Mundo Imperial. Free valet parking is available. This 4-star Acapulco resort is smoke free.

  • 814 guestrooms or units
  • 4 dining venues
  • 2 bars by the pool
  • Built in 2014
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 6
  • Children's pool
  • Outdoor tennis courts - 3
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Parking

Free valet parking

Transport

  • Airport: General Juan N. Alvarez Intl. Airport (ACA) (2.5 km / 1.5 mi)
  • Parking: Free valet parking

Room Amenities

Palacio Mundo Imperial offers 814 accommodations with iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 46-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.

Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.

Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Skydiving nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 999 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 20 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Contactless check-out is available

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 195 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Children's club/arcade access
  • Internet access
  • Phone calls
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 325 per person (approximately)
  • Pet fee: MXN 999 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mundo Imperial
  • Mundo Imperial Acapulco
  • Palacio Mundo Imperial Resort
  • Resort Mundo Imperial Acapulco
  • Mundo Imperial Hotel Acapulco
  • Palacio Mundo Imperial Acapulco
  • Palacio Mundo Imperial Resort Acapulco

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.