70% Based on 1083 reviews TripAdvisor Traveler Rating 4 out of 5

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Hotel Description

A family-friendly stay in the heart of Acapulco awaits you at Hotel Emporio Acapulco. Within steps you'll find Diana the Huntress and Diana Galleries Mall. Highlights at this beachfront hotel include 2 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 422 rooms feature plasma TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and balconies. Nice touches to enhance your stay include free toiletries and premium bedding. 24-hour room service, coffee/tea makers, and safes are also available.

A day of pampering at Oriental Spa can include massages, facials, and body treatments along with access to the sauna and spa tub. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Spend the day at the private beach where you'll find cabanas, and enjoy the onsite fitness center and spa tub. Business amenities include a 24-hour business center, conference space, and a meeting room. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Breakfast is available daily. There's also valet parking, along with the convenience of airport drop-off service.

Attractions within a 30-minute drive of this 3.5-star Acapulco hotel include La Quebrada Cliffs and Bahia de Puerto Marques.

Krazy Acapulco Saving

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$56 per night

Superior Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege Club Ocean Ste

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Estudio

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend out of 1083 reviews

Excellent 367
Good 396
Average 152
Poor 92
Terrible 76
Value <span>4.0</span> out of 5
Rooms <span>4.0</span> out of 5
Cleanliness <span>4.0</span> out of 5
Service <span>4.0</span> out of 5

Property Features

Simply step outside to unwind on the hotel's beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This beach hotel also offers a children's pool, a spa tub, and a sauna. For a fee, parking is available.

  • 422 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1952
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Cabanas on the beach (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) (22.9 km / 14.2 mi)
  • Property shuttles: Airport drop-off and cruise terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Emporio Acapulco offers 422 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Plasma televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Acapulco hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Oriental Spa has massage/treatment rooms. Services include massages, facials, and body treatments. The spa is equipped with a sauna and a spa tub.

  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Hotel Emporio Acapulco

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 220 and MXN 300 per person (approximately)
  • Airport shuttle fee: MXN 350 per vehicle
  • Self parking fee: MXN 80 per night
  • Valet parking fee: MXN 80 per night
  • Late check-out fee: MXN 702
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acapulco Emporio
  • Acapulco Emporio Hotel
  • Acapulco Hotel Emporio
  • Emporio Acapulco
  • Emporio Acapulco Hotel
  • Emporio Hotel
  • Emporio Hotel Acapulco
  • Hotel Acapulco Emporio
  • Hotel Emporio
  • Hotel Emporio Acapulco

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Promotions

Krazy Acapulco Saving - Rate includes the following:

  • Accommodations as selected
  • 15% discount on dinners at the hotel

Details available at check-in. Must book the "Book Now" rate category to receive benefit.

No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply.

European Plan - Rate includes the following:

  • Accommodations as selected
  • 15% discount on spa treatments at the hotel
  • 15% discount on dinners at the hotel
  • 15% discount at the Children's Club

Details available at check-in. Must book a Superior Ocean View "European Plan" rate category to receive benefit. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply.

Breakfast Buffet - Rate includes the following:

  • Accommodations as selected
  • 15% discount on spa treatments at the hotel
  • 15% discount on dinners at the hotel
  • 15% discount at the Children's Club

Details available at check-in. Must book a "Breakfast Buffet" rate category to receive benefit. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply.

EP - Rate includes the following:

  • Accommodations as selected
  • 15% discount on spa treatments at the hotel
  • 15% discount on dinners at the hotel
  • 15% discount at the Children's Club

Details available at check-in. Must book a Privilege Club Ocean View Suite "EP" rate category to receive benefit. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply.