Skip to main content
Beginning of main content
4.4 out of 5

"Excelent customer service the breakfast buffet was awesome clean, beautiful room " More

By a verified traveler on Sat 18 Feb 2023

Enter dates to see availability

Hotel Description

Family-friendly beachfront hotel with 3 outdoor pools

On the beach

With a stay at this Costera Acapulco hotel, you'll be steps from Diana the Huntress and Diana Galleries Mall. Playa El Morro and Condesa Beach are also within half a mile (1 km).

Private beach, fitness center

This smoke-free hotel features a private beach, a full-service spa, and 2 restaurants. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking.

Superior Queen with ocean view

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$89* Per night/room Mar 31 - Apr 1

Suite Privilege Club King Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Privilege Club Doble Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite 2 Double Beds Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior King Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Emporio Acapulco ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Emporio Acapulco

Everyone (2) Family (1)
5 out of 5
Excelent customer service the breakfast buffet was awesome clean, beautiful room

Posted by on Feb 18, 2023

Was this review helpful to you?
5 out of 5
My check in was very easy, and the hotel was very clean. Thank You .

Posted by on Apr 13, 2022

Was this review helpful to you?
3 out of 5
The local is great and the property is nice. The staff is friendly but check in and check our are very slow. Also there is a lot of elevator traffic.

Posted by on Jan 3, 2022

Was this review helpful to you?
4 out of 5

Posted by , from san diego on Nov 20, 2021

Was this review helpful to you?
5 out of 5
The best, will defiantly book again if I ever visit Acapulco

Posted by on Dec 23, 2020

Was this review helpful to you?

Renovations + Closures

The following facilities or services will be unavailable from December 15 2023 to March 10 2024 (dates subject to change):

  • One of the dining venues

The following facilities are closed seasonally each year. They will be closed from December 28 to March 10:

  • One of the swimming pools

Property Features

Simply walk outside to feel the sun on your face at the sand beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness center, and a garden. Parking is available for a fee. This 3.5-star Acapulco hotel is smoke free.

  • 422 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1952
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Airport drop-off and cruise terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 12:30 PM.

Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Personal motor watercraft nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Emporio Acapulco

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340–355 for adults, and MXN 165–180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 190 per night
  • Valet parking fee: MXN 190 per night
  • Late check-out fee: MXN 833 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acapulco Emporio
  • Acapulco Emporio Hotel
  • Acapulco Hotel Emporio
  • Emporio Acapulco
  • Emporio Acapulco Hotel
  • Emporio Hotel
  • Emporio Hotel Acapulco
  • Hotel Acapulco Emporio
  • Hotel Emporio
  • Hotel Emporio Acapulco
  • Hotel Emporio Acapulco Hotel
  • Hotel Emporio Acapulco Acapulco
  • Hotel Emporio Acapulco Hotel Acapulco

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://www.travelocity.com/Acapulco-Hotels-Hotel-Emporio-Acapulco.h920648-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Acapulco-Hotels-Hotel-Emporio-Acapulco.h920648-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Acapulco-Hotels-Hotel-Emporio-Acapulco.h920648-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.