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Hotel Aristos Acapulco

3.0 star property
Family-friendly 3-star hotel near Playa Caleta

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Photo gallery for Hotel Aristos Acapulco

2 outdoor pools
Lobby sitting area
Restaurant
View from property
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Avenida Pozo del Rey 73, Acapulco, GRO, 39390
  • Place, Playa Caleta
    ‪14 min walk‬
  • Place, Playa Caletilla
    ‪19 min walk‬
  • Place, La Quebrada Cliffs
    ‪3 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, Street View

Standard Room, Street View | 1 bedroom, iron/ironing board

Standard Room, Street View

9.0 out of 10
Wonderful
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Sofa Beds OR 1 Queen Bed

View all photos for Standard Room, Sea View

Standard Room, Sea View | 1 bedroom, iron/ironing board

Standard Room, Sea View

  • 317 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard with Sea View

1 bedroom, iron/ironing board

Room Standard with Sea View

  • 312 sq ft
  • Sleeps 4

View all photos for Room Standard

1 bedroom, iron/ironing board

Room Standard

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 4

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About the neighborhood

Acapulco

Acapulco Tradicional stay.Your stay at this Acapulco Tradicional hotel places you within 2 miles (3 km) of Playa Caleta and Playa Caletilla. Playa La Roqueta and Playa Manzanillo are also within 2 miles (3 km).

What's nearby

  • Playa Caleta - 14 min walk - 0.8 miles
  • Playa Caletilla - 19 min walk - 1.0 mile
  • Sinfonía del Mar - 2 min drive - 1.4 miles
  • La Quebrada Cliffs - 3 min drive - 1.7 miles
  • Zocalo - 3 min drive - 1.9 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 47 min drive

Restaurants

  • ‪Restaurant Buffet Las Playas - ‬12 min walk
  • ‪La Cabaña - ‬13 min walk
  • ‪Mercado Santa Lucia - ‬18 min walk
  • ‪El Tiburon - ‬17 min walk
  • ‪El Navegante - ‬16 min walk

About this property

Hotel Aristos Acapulco

Family-friendly 3-star hotel near Playa Caleta
There's a restaurant on site. WiFi is free in public spaces. Hotel Aristos Acapulco offers its guests 2 outdoor swimming pools and a children's pool. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Hotel Aristos Acapulco. Parking is available for a fee.

This 3-star Acapulco hotel is smoke free.

  • 120 guestrooms or units
  • 11 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue
Hotel Aristos Acapulco offers 120 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Televisions come with satellite channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room sofa bed
  • Playground

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per night)

Food and drink

  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet, per day, plus a one-time cleaning fee of MXN 500
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 50.00 per night
  • Pet fee: MXN 300 per pet, per day plus MXN 500 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Aristos Complex More
Aristos Complex More Acapulco
Aristos Resort Complex & More
Aristos Resort Complex & More Acapulco
Resort Complex
Aristos Resort Complex More Acapulco
Aristos Resort Complex More
Aristos Acapulco
Majestic Del Aristos Acapulco
Hotel Aristos Acapulco Hotel
Hotel Aristos Acapulco Acapulco
Hotel Aristos Acapulco Hotel Acapulco

Frequently asked questions

How close is Hotel Aristos Acapulco to the airport?

Hotel Aristos Acapulco is 16.5 mi (47-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.

Does Hotel Aristos Acapulco have an airport shuttle?

Airport shuttle services are not available at Hotel Aristos Acapulco.

How close is Hotel Aristos Acapulco to the beach?

This hotel is a short 14-minute walk from Playa Caleta and 1.1 mi (6-min drive) from Playa Caletilla. Don't forget your sunscreen!

Does Hotel Aristos Acapulco offer free breakfast?

Hotel Aristos Acapulco does not offer free breakfast.

Is there a casino at Hotel Aristos Acapulco?

No, there is no casino at this hotel.

What time is check-in at Hotel Aristos Acapulco?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

Is there free parking at Hotel Aristos Acapulco?

Free parking is not available at this hotel. Self parking is available for MXN 50.00 per night.

Does Hotel Aristos Acapulco have a pool?

Hotel Aristos Acapulco features 2 outdoor pools and a children's pool.

Does Hotel Aristos Acapulco have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Aristos Acapulco have a spa?

There are no spa services available at this hotel.

How close is Hotel Aristos Acapulco to downtown Acapulco?

Hotel Aristos Acapulco is 0.8 mi away from Acapulco.

Reviews

Hotel Aristos Acapulco Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 51 out of 198 reviews
Rating 8 - Good. 60 out of 198 reviews
Rating 6 - Okay. 42 out of 198 reviews
Rating 4 - Poor. 21 out of 198 reviews
Rating 2 - Terrible. 24 out of 198 reviews

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
No wifi in the rooms only in the large lobby! It is a large hotel and the restaurant is not good! The food is for Mexicans only. Large families by the bus load with their screaming kids come on weekends. Taxi needed to go to downtown Acapulco.
Stayed 4 nights in Jan 2020

4/10 Poor

Xavier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

The hotel needs love and care

On the First room we found roaches, the hotel personnel was ashamed and decided to change us to another room “with a bay view” but the A/C didn’t work. We asked for help from the technician and there were “no more rooms available” and no technician. The hotel needs some love and extra care.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Old Acapulco Bay view

Clean and simple. With a nice view of the bay, located at old Acapulco, with no acces to the beach. Near La Marina and Scuba Centers. Clean and simple, breakfast buffet (cheap) don’t expect a lot.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing that property is very old location is very dark at night and very duty Good staff
Stayed 2 nights in Dec 2018

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Needs improvement!

The hotel needs a lot of work. My room had missing lightbulbs, the headshower was broken. I asked for another towel, but I never got it. The AC was noisy. I wouldn't recommend.
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Quiet

Internet only on lobby. Located away from main tourist area with nice view

8/10 Good

Lloyd, Mundo

Desayuno para 4

If they just add breakfast this place wound be 4 stars, all the way

2/10 Terrible

susana, sso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible and no internet in the rooms

No phones no internet no cribs no microwave no fridge

2/10 Terrible

Phil, Michigan, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

I booked this hotel thinking that it looked nice and was priced very cheap. When I arrived in Acapulco, I realized that the location wasn't very good. I tried numerous times to call the hotel and cancel the reservation, knowing that I would be charged a cancellation fee of one night. I was never able to reach the hotel and therefore they considered my reservation a no-show and charged me the full amount (3 nights). I fought with hotels.com afterwards to contact the hotel for me. I was told repeatedly by customer service that they were also not able to reach the hotel, confirming my point. I am unsure if they were able to be reached in the end or not, but I was not refunded any of the cost by the hotel. Please do not support this business!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

It only has good views (if you have them)

The hotel is really old. The room is not confortable at all. It really needs a deep refurbishment. It has nice views if you book a room to the bay. It has nothing around and it's on a hill, so if you go by foot get ready to get tired.

4/10 Poor

Ron, Acapulco

Disliked: Staff & service, property conditions & facilities, room comfort

not as advertised

vertical blinds instead of curtains 6am you wake up thinking its noon, no bar/lounge no restaurant as advertised, says internet in rooms but it only in the hotel lobby, only thing good about this hotel is the views, only one restaurant that you can walk to and they only sell tacos, hard to get taxi when needed

4/10 Poor

Aaron, Edmonton

Try to stay somewhere else if possible.

They showed us to our room and it had not been cleaned and the mattresses were bare. I asked them to clean our room and they said it would take an hour, we told them this was unacceptable as we were on the bus all night,were tired and needed a room now, they reluctantly showed us to another room. Although this was was cleaned many things were broken, everything was outdated, and the bedding looked like it came from a birds nest or something. The going rate for this room is $140 USD per night the only reason we tolerated it at all was because we got a good rate from hotels.com. Even with the great price,if we had to stay more than one night I don't think we would have. I agree with some of the other. Moments when they say that their surprised that this site would even advertise this place on here. It's hard to find a room in aculpoco but avoid this one if you can.

2/10 Terrible

manuel, edmonton-alberta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hever show up.

I have no comments about it. I was never there. I couldn't travel because of Acapulco's situation. It is really sad that you are asking for a review when you even knew I was never there. It says lots about the way you follow customers showing up. The only thing I can say is that it will be good hearing anything about why customers like me never were there. You people knew that ACAPULCO wasn't ready to attend tourist at this time because of its infrastructure situation after the storms that badly hit the city. You even knew that there were so many healthy issues preventing people to go there, not saying anything about your own people that don't even have water supplies for their dayly use. Anyway, I have no comments about the service at this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

CURTIS, KINGSVILLE, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel should not be advertised on expedia!!!!

I checked-in and realized there was no way I was staying one night at this hotel. First off, it was advertised as a full service hotel with restaurant and bar. Not true!!! Second, the elevator didn't work properly. Third, mold in the shower and room was very small with no place to hang things and settle in. Bottom line this is no vacation hotel. I'm asking for my money back and will go to court to fight this if I have to.

8/10 Good

Jair

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Puede mejorar la atención, pero si lo disfrute
Stayed 2 nights in Jun 2025

10/10 Excellent

Oscar Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La verdad bien lugar para descansar y poder recorrer los principales lugares de la bahia
Stayed 2 nights in Jun 2025

10/10 Excellent

Cris

Traveled with partner
Liked: Cleanliness
Exelente mantenimiento,la vista increíble,personal atento
Stayed 2 nights in May 2025

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el hotel, muy acogedor, relajado, buena atencion
Linda vista hacia el mar
Stayed 2 nights in Apr 2025

10/10 Excellent

Azucena

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En general buena

Se requiere más limpieza en cuartos me tocó ver varias cucarachas, el colchón estaba ya medio vencido y a veces hay olor a caño en el baño, por lo demás bien en general
Stayed 3 nights in Apr 2025

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria de Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio una vista increíble
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexander, de México

Liked: Cleanliness, staff & service, property conditions & facilities
exelente hotel e igualmente el servicio todo de maravilla
Stayed 2 nights in Mar 2025