Explore top 2026 5 Star Hotels in Downtown Ventura

"Checking in it was good. We got in the room to rest and refresh to go to the pool to my surprise I got in the shower and the body wash and shampoo in the shower it was empty good thing I always bring some. When I saw the housekeeper I ask if she can please refill the shampoo and body wash she said she didn’t have it in her cart she’ll have somebody bring it to the room never happened. They need to check rooms before checking in people. Also staff not the best service and communication skills need to be retrained for better service. The bartender was good other than that not so much."

"The hotel is absolutely lovely -- the staff were all kind and professional. We did ask about getting a different room that wasn't on the first floor in a dark corner...but the room was so cute we eventually didn't care. But if you book with a third party -- such as Expedia -- they won't upgrade or accommodate requests. "

"In general the stay could have been a little more accommodating."

"Everything was great"

"Great location"

"Clean room, hotel is close to many restaurants and the outlets."