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I could not believe how conveniently located this property was to the airport, the International train station and the NEC (convention center). It took 5-10 minutes to walk from the hotel to the NEC, then the train station and the airport. The hotel also has a shuttle that will pick you up at the train station (which is connected to the airport). I totally loved this convenience. There are shops 5 minutes away from the hotel at Resorts World, a theater, a casino, many restaurants. At the nearby in the train station you can get groceries, and there are more restaurants. The folks at the concierge desk were so nice - thanks to Martin who helped us with train tickets, restaurants, etc. and was an all around sweet guy. There is also a nice bar, restaurant and coffee shop in the hotel. I loved the large swimming pool and gym in the hotel, and used the gym every day. The beds were comfortable and room was clean - provided a safe, hair dryer, iron, kettle with tea and instant coffee. It does not have a fridge or ice bucket (that must be a U.S. thing - and no wash cloths are provided in the UK, so bring your own if it's important to you). The only problem with my room is that I could not get the heat/air conditioning to work - it seemed broken. But the staff brought me a stand-up heater which worked well and the window opened if I needed fresh air, so I felt fine to stay in my room for my entire 5 night stay.

Staff were wonderful. Christina and Tatiana went out of their way to ensure all our needs were met. They are definitely an asset to Penta Hotel. We will be referring and returning. Thank you.

The prooerty is located in a great area of the city. However the aircondintioner in the room did not work. This was reported to the front desk as well as house cleaner. The morning we were checking out of the hotel a maintenace person knocked on our door. The entire 4 days were not comfortable at all.

The staff was especially accomodating when we arrived late and awakened us at 0500 to get to the airport on time for our flight. They helped us to the room which was immaculate.