Romantic Hotels in Worcester, MA

"I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours. To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day. I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen. Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking. As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution. Overall, this experience fell far below expectations and was extremely frustrating."

"Staff very unfriendly at front desk. Lack of knowledge. My wife was at the front desk late evening and the agent took a long time to check in . Asked two times the ID . From a chain like Hilton we are expecting a better customer service "

"Room was clean but noisy the hotel literally is on top the highway and you can get the whole thing from outside thru the wall A/C we tried to turned the heat at night and has a humid smell that stinks the whole room. Have to call to front desk around midnight due to some kids playing hockey in the hallway apparently was normal that parents let the kids been disrespectful and the front desk lady was rude and apologized saying that was my fault feel like that in resume I will never be back to this hotel my 3 nights were horrible "

"Room was nice and customer service was great. The proximity to the train was good - about 8 min walk. The breakfast was not worth it - many hotels offer free breakfast of the same quality. Overall, a nice stay."

"Great location next to DCU. Bed was comfortable and staff were helpful. Check in and out was easy"