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"Nice, but definitely not worth the price. "

"This is one of the nicest hotels in Tucks and Caicos! The welcome drink along with the staff was awesome! The staff was super helpful ❤️"

"Had a great time at the resort. Very calm and relaxed environment with great ambiance/amenities and the staff and ofcourse lovely beaches."

"We had a decent stay at the West Bay Club. The restaurant on the beach is fantastic, and the staff was very nice. Great spot for lunch on the beach. There are kayaks, paddle boards, & snorkels you can grab for free right on the beach which was super nice. The hotel has an excellent spot on the beach with a beautiful view. The chairs, umbrellas are very nice. My cons of the hotel were the amenities at the front desk and cleanliness of the room. I felt the room could have been cleaned better. There were some spots that still looked pretty dirty. The chairs in the room were stained up and old. The bed was not very comfortable either. The bed frame was broken so the mattress laid at an angle. During my stay, my wife needed feminine products and a toothbrush. The front desk had neither. They recommended going to a nearby grocery store to purchase them myself. This was fine, but my experience at resorts like this, they typically can provide something simple like a toothbrush. The pool is basic. The breakfast was fine. There is no gift shop or other small store like other resorts have. Overall a decent resort but not my favorite compared to my other stays in Turks & Caicos."

"Overall property was nice, food was good. Part of the room was updated and other parts were still dated. The servicing of the rooms was excellent, twice a day. The service at the restaurant Pelago was very slow, the beach service took over an hour to get anyone to come take your order even with the flag up for service and some times the people helping with towels and beach equipment would be a little rude. Overall it was good place to stay, the beach was short but clean. We could also walk to other resorts to eat dinner at their restaurant easily as taxis can be pricey for a family of 6. "

"We loved our stay at The Palms! Everything was perfect from day 1, the rooms were spotless and the staff was so attentive. The hotel is beautiful and the restaurants on site are great. I would definitely come back and book again! My only suggestion would be that the beach attendants be a bit more proactive. In the 5 days we were there, they never set up our beach chairs/opened umbrellas. Not a big deal for us but it was something we noticed. All in all, lovely place and can’t wait to be back!"