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The WIN hotel

Property class: 3.5
3.5-star hotel in Surabaya Center

Choose dates to view prices

Photo gallery for The WIN hotel

A hotel with a prominent 'W' logo, a modern design, and a parking area in front.
A modern hotel lobby with a central reception desk, a large mirror, and a decorative wall with a logo.
A hotel room with two beds, a large beach mural, a window with red curtains, and a view of the city.
A modern interior with large windows, a polished floor, and a potted plant.
A modern hallway with reflective flooring, decorative wall panels, and recessed lighting.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Embong Tanjung 46-48, Surabaya, Jawa Timur, 60271
  • Place, Surabaya Plaza Shopping Mall
    ‪5 min walk‬
  • Place, Grand City Surabaya
    ‪12 min walk‬
  • Place, Tunjungan Plaza
    ‪13 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪26 min drive‬

Room options

View all photos for Basic Room, 1 King Bed

A hotel room with a bed, a nightstand, a lamp, a chair, and a wall with framed pictures.

Basic Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Basic Twin Room

A hotel room with a large bed, a bedside table with a phone, and a red curtain.

Basic Twin Room

  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Room

A hotel room with a bed, a nightstand, a lamp, a chair, and a wall with framed pictures.

Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Twin Room

A hotel room with a large bed, a bedside table with a phone, and a red curtain.

Twin Room

  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

DOUBLE QUEEN SIZE BED

  • Sleeps 4
  • Free WiFi

DOUBLE SUPERIOR QUEEN BED

  • Sleeps 4
  • Free WiFi

DOUBLE BASIC

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Surabaya

Surabaya Center stay.Within a 10-minute walk of this Surabaya Center hotel, you'll find Submarine Monument and Surabaya Plaza Shopping Mall. Balai Pemuda and Surabaya Youth Center are also within half a mile (1 km).

What's nearby

  • Surabaya Plaza Shopping Mall - 5 min walk - 0.3 miles
  • Submarine Monument - 6 min walk - 0.4 miles
  • World Trade Centre - 11 min walk - 0.6 miles
  • Grand City Surabaya - 12 min walk - 0.7 miles
  • Tunjungan Plaza - 13 min walk - 0.7 miles

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 15 min walk
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • ‪Warung Bu Kris - ‬6 min walk
  • ‪Restaurant Bodaeng Thai - ‬4 min walk
  • Ichiban Sushi
  • EXCELSO
  • Domicile

About this property

The WIN hotel

3.5-star hotel in Surabaya Center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available. Public spaces have free WiFi. A business center and meeting rooms are available. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The WIN hotel. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Surabaya hotel.

  • 1 building
  • 90 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 2015
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
The WIN hotel offers 90 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers, slippers, and complimentary toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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ibis Surabaya City Center
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  • Spa
  • Parking included
  • Free WiFi
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The price is $23
Aug 18 - Aug 19
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The WIN hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 200000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 175000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard.

We should mention

  • Up to 5 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at The WIN hotel.

Property is also known as

WIN hotel Surabaya
WIN Surabaya
The WIN hotel Hotel
The WIN hotel Surabaya
The WIN hotel Hotel Surabaya

Frequently asked questions

How close is The WIN hotel to the airport?

The WIN hotel is 11.3 mi (36-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at The WIN hotel?

As of Aug 15, 2026, prices found for a 1-night stay for 2 adults at The WIN hotel on Aug 16, 2026 start from $20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The WIN hotel have an airport shuttle?

The WIN hotel offers an airport shuttle 24 hours a day, on request, for a charge of IDR 175000 per vehicle, one way.

How close is The WIN hotel to the beach?

This hotel is 6.7 mi (25-min drive) from New Kenjeran Beach.

Does The WIN hotel offer free breakfast?

Yes, The WIN hotel offers free breakfast.

Is there a casino at The WIN hotel?

No, there is no casino at this hotel.

What time is check-in at The WIN hotel?

Check-in begins at 2:00 PM.

Is there free parking at The WIN hotel?

This hotel offers free self parking.

Does The WIN hotel have a pool?

The WIN hotel does not have a pool.

Does The WIN hotel have a restaurant?

The WIN hotel is home to I-Cafe, which features international cuisine.

Does The WIN hotel have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is The WIN hotel to downtown Surabaya?

The WIN hotel is 0.8 mi away from Surabaya.

The WIN hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 30 reviews
Rating 8 - Good. 11 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small, with no closet space and no drawers. Thin walls, you could hear people in the next room. They required you to leave your passport at the front desk, which seemed wrong.
Stayed 1 night in May 2026
Verified review

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

An excellent place quite close to the station

An excellent place, everything was shaping up fine - except the receptionist asked to keep my passport overnight, and when I left early to catch a train, there was a different receptionist, no note had been left on my packaged breakfast, remembered too late for a return trip to the hotel, missed my train - it cost me well over a million to get to Bandung that day ...shame really. THERE SHOULD BE NO REQUEST TO LEAVE YOUR PASSPORT IN ANY MODERN HOTEL !!
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Ben

Disliked: Cleanliness, property conditions & facilities, room comfort
I appreciate the hotel is low cost compared to a European hotel, but it was not clean, especially the bathroom. There was no toilet paper, the shower was filthy with mould growing and the safe did not work. Very disappointing really.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

ANNE

Hotel passable , propriété passable , lit confortable juste ce qu’il pour une escale d’une nuit comme on a fait
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Meng-shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務飯店，整潔舒適，早餐適中，CP值高
Stayed 2 nights in Jul 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Good location, good price, a little tired

Hotel is a well located budget option. Rooms are a bit tired but have everything you need. Main gripe is that they don't include breakfast even though it is advertised as such
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal hotel

Very nice, friendly , helpful staff. Good breakie, centrally located, 5 min walk from the main railway station. Good, clean and comfortable hotel. Definitely would stay this hotel again
Stayed 1 night in Dec 2017
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Complete fasilities

Hotel provide complete fasilities in room. Near to train statiom and easy access
Stayed 1 night in Oct 2017
Verified review

4/10 Poor

VERONIQUE

Disliked: Cleanliness, property conditions & facilities

À éviter

Hotel récent bien placé près de la gare pour un stop à deux pas d'un centre commercial mais mal entretenu Chambre avec literie correct mais sale et une sale bain avec des odeurs de moisissure Petit déjeuner pas terrible Hotel à petit prix mais pas recommandable
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to train station

Very pleasant stay, very close to the train station.
Stayed 1 night in Oct 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good aircon and very comfortable beds. Bathrooms were clean and good breakfast. Arranged transport from airport did not show up and it was costly to get a taxi.
Stayed 1 night in Jul 2017
Verified review

8/10 Good

Hon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, good location

Staff is friendly. Clean and bright room. Near train station.
Verified review

6/10 Okay

Robert

Liked: Staff & service

Modernes Hotel

Haben eine Nacht in diesem Hotel verbracht. Zimmer sind in Ordnung und das Hotel macht einen guten Eindruck. In 10 Minuten ist man zu Fuß am Bahnhof.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty bathroom at The Win Hotel

I would not recommend this hotel. The bathroom is dirty, coffee stain over the bathroom door and toilet bowl. As we entered the room, we found no remote control for the air conditioner, and the bell boy help us to call the desk and said they will pass it to us later. But there are no one entertained us at all after that. They do not provide hair dryer inside the room. I tried to call the desk to borrow one, but they do not have. The front desk not well in English speaking, it's hard for us jus to ask for a help to get a cab from them, and they did not seems willing to help too.
Verified review

6/10 Okay

andrianto

Liked: Cleanliness, property conditions & facilities, room comfort

Budget hotel

Bersih dan nyaman, hanya utk variasi dan taste breakfast kurang
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good place for a stopover

Exactly what you need if you're looking for somewhere comfortable and easy. Clean and very well managed we loved staying here. The breakfast alone is great! Really close to the train station so great for Mount Bromo or getting to Yogyakarta.
Verified review

8/10 Good

yoshiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

場所が良いですよ

シークレットプライスだけあってとてもコストパフォーマンスに優れています。場所もショッピングモールに近く便利です。これで朝食も付いていますから言うことなしです。最初二階の部屋に案内されたのですがシャワールームが臭かったので変更して欲しいとお願いしたら快く応じてくれ六階は全く問題なく快適に過ごせました。wifiもサクサクつながりました。
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a stopover.

A very clean and comfortable hotel with a great buffet breakfast. Ideal for a stopover or a few day in the city.
Verified review

10/10 Excellent

deedee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel

The hotel maintained its cleanness very good, all the staffs are well trained and super friendly and helpful.
Verified review

8/10 Good

Irwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Baik

Bagus, tapi jendendela lantai 2 tidak bisa melihat apa2 karena tertutup donding
Verified review

6/10 Okay

Chiu Lam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 4 nights in Jul 2017
Verified review

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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