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Granbell Hotel Otaru

3.0 star property
3-star hotel near Otaru Canal

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Photo gallery for Granbell Hotel Otaru

Bar (on property)
Bar (on property)
Restaurant
Bar (on property)
Sauna

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Bar
  • Laundry

Explore the area

View in a map
1-1 Sakaimachi, Otaru, Hokkaido, 047-0027
  • Place, Sakaimachi Street
    ‪1 min walk‬
  • Place, Otaru Canal
    ‪2 min walk‬
  • Place, Otaru Music Box Museum
    ‪11 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪39 min drive‬

Room options

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | Free WiFi, bed sheets

Twin Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Hollywood Twin Room, Non Smoking

Hollywood Twin Room, Non Smoking | Free WiFi, bed sheets

Hollywood Twin Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | Free WiFi, bed sheets

Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking

Superior Double Room, Non Smoking | Free WiFi, bed sheets

Superior Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | Free WiFi, bed sheets

Deluxe Twin Room, Non Smoking

  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Accessible Room, Non Smoking

Accessible Room, Non Smoking | Free WiFi, bed sheets

Accessible Room, Non Smoking

  • Sleeps 2
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Corner Suite, Non Smoking

Corner Suite, Non Smoking | Free WiFi, bed sheets

Corner Suite, Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Twin Room - Non-Smoking

Free WiFi, bed sheets

Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Hollywood Twin Room - Non-Smoking

Free WiFi, bed sheets

Hollywood Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Double Room - Non-Smoking

Free WiFi, bed sheets

Double Room - Non-Smoking

  • Sleeps 2

View all photos for Superior Double Room - Non-Smoking

Free WiFi, bed sheets

Superior Double Room - Non-Smoking

  • Sleeps 2

View all photos for Deluxe Twin Room - Non-Smoking

Living area | Smart speakers

Deluxe Twin Room - Non-Smoking

  • Sleeps 3

View all photos for Accessible Room - Non-Smoking

Free WiFi, bed sheets

Accessible Room - Non-Smoking

  • Sleeps 2

View all photos for Corner Suite - Non-Smoking

Living area | Smart speakers

Corner Suite - Non-Smoking

  • Sleeps 4

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About the neighborhood

Otaru

In Otaru .With a stay at this Otaru hotel, you'll be steps from Stained Glass Museum and Otaru Art Village. Sakaimachi Street and Otaru Canal are also within half a mile (1 km).

What's nearby

  • Sakaimachi Street - 1 min walk - 0.1 miles
  • Otaru Canal - 2 min walk - 0.1 miles
  • Suitengu - 5 min walk - 0.3 miles
  • Otaru Music Box Museum - 11 min walk - 0.6 miles
  • Shin Nihonkai Ferry - 2 min drive - 0.9 miles

Getting around

  • Otaru Station - 13 min walk
  • Inaho Station - 19 min drive
  • Sapporo Okadama Airport (OKD) - 48 min drive

Restaurants

  • ‪小樽 かま栄 工場直売店 - ‬3 min walk
  • ‪おたる政寿司 ぜん庵 - ‬2 min walk
  • ‪廻転ずしとっぴー 小樽運河通店 - ‬2 min walk
  • ‪回転寿し 和楽 - ‬5 min walk
  • ‪万次郎 - ‬3 min walk

About this property

Granbell Hotel Otaru

3-star hotel near Otaru Canal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A rooftop terrace, a vending machine, and laundry facilities are also featured at Granbell Hotel Otaru. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Otaru hotel is smoke free.

  • 159 guestrooms or units
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Granbell Hotel Otaru offers 159 air-conditioned accommodations with hair dryers. Televisions come with smart speakers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).
Public bath/onsen services include an indoor public bath (no minerals).

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Hotel Sonia Otaru
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, 1,001 reviews
$62 nightly
The price is $71
Jan 12 - Jan 13
Hotel Sonia Otaru

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant

Accessibility

  • Elevator (43 inch wide door)

Room amenities

Entertainment

  • Smart speaker

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: JPY 1500 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Granbell Hotel Otaru Hotel
Granbell Hotel Otaru Otaru
Granbell Hotel Otaru Hotel Otaru

Frequently asked questions

How close is Granbell Hotel Otaru to the airport?

Granbell Hotel Otaru is 22.9 mi (48-min drive) away from the Sapporo Okadama Airport (OKD) airport, the closest popular airport to the property.

Does Granbell Hotel Otaru have an airport shuttle?

Airport shuttle services are not available at Granbell Hotel Otaru.

How close is Granbell Hotel Otaru to the beach?

This hotel is 4.4 mi (9-min drive) from Otamoi Beach and 5.7 mi (9-min drive) from Shioya Beach. Don't forget your sunscreen!

Does Granbell Hotel Otaru offer free breakfast?

Granbell Hotel Otaru does not offer free breakfast.

Is there a casino at Granbell Hotel Otaru?

No, there is no casino at this hotel.

What time is check-in at Granbell Hotel Otaru?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Granbell Hotel Otaru?

Free parking is not available at this hotel. Self parking is available for JPY 1500 per night.

Does Granbell Hotel Otaru have a pool?

Granbell Hotel Otaru does not have a pool.

Does Granbell Hotel Otaru have a restaurant?

Yes, there is a restaurant on site.

Does Granbell Hotel Otaru have a spa?

There are no spa services available at this hotel.

How close is Granbell Hotel Otaru to downtown Otaru?

Granbell Hotel Otaru is 0.4 mi away from Otaru.

Granbell Hotel Otaru Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 28 out of 50 reviews
Rating 8 - Good. 11 out of 50 reviews
Rating 6 - Okay. 5 out of 50 reviews
Rating 4 - Poor. 3 out of 50 reviews
Rating 2 - Terrible. 3 out of 50 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Hitomi

Liked: Cleanliness, property conditions & facilities
Room is clean and brand-new. Staff are helpful but need more attention to the guests. There are shops nearby. Public bath and sauna are good but small.
Stayed 1 night in Sep 2025

10/10 Excellent

Wing

Stayed 1 night in Jul 2025

10/10 Excellent

keiko

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

saiki

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
従業員の対応は、非常に親切でしたが朝食が期待していましたが小樽らしくなかったのが残念でした。
Stayed 1 night in Oct 2025

6/10 Okay

YUMIKO

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
スパは良かった
Stayed 1 night in Sep 2025

10/10 Excellent

NAOKI

Stayed 1 night in Sep 2025

10/10 Excellent

wilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Only issue was the airco which was only in Japanese, we had to ask the frontdesk to assist at any adjustment
Stayed 1 night in Sep 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

TOMOAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

kuniaki

Stayed 1 night in Sep 2025

6/10 Okay

satoru

Traveled with partner
Liked: Amenities
想像以上に狭かった
Stayed 1 night in Aug 2025

10/10 Excellent

tomoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

YORIKO

Liked: Cleanliness
Disliked: Property conditions & facilities
お盆の時期だったから仕方ないのですが、値段の割に部屋が狭くてびっくりしました。
Stayed 1 night in Aug 2025

6/10 Okay

Lin cheng

Traveled with family
Liked: Cleanliness
適合雙人的輕旅行住宿，以家庭旅遊的角度，不管是停車（無提供）、房間大小（CP值）都不突出。
Stayed 1 night in Aug 2025

10/10 Excellent

RIKAKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3泊しました。深さのある露天風呂がとても気持ち良かったです。新しいのでお部屋も清潔で、スタッフさんも感じの良い方が多かったです。 3泊の場合、お部屋の掃除が1回のみで、タオルやコーヒーなどの備品を自分でフロントに取りに行かないといけない点だけが残念でした。
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

可以觀望一下再入住的酒店

非常新的酒店, 新到令我覺得整體配套都尚未準備好開業 環境跟酒店的狀況非常優秀, 值得推薦 房間也很舒服, 大浴場也很寬敞 唯獨酒店的服務人員及配套很不友善 無法為住客提供充足的車位 服務人員指示泊其他停車場時也說不清收費 想要加購早餐被告知已滿額無法加購 晚上想要多拿一個枕頭也被告知已經沒有額外的枕頭了 想要入住的朋友可以考慮等酒店營運多一段日子再去吧
Stayed 1 night in Jul 2025

4/10 Poor

David

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Check in 時間太久了！
Stayed 1 night in Jul 2025

2/10 Terrible

Naomi

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
オープン日初日の宿泊で利用しました。 ①到着して、駐車場に停車させる際、【ボタンを押してスタッフ呼び出し】と記載あったが、ボタンを押してもスタッフが出てこなかった。 ホテル内に入り、スタッフに聞いたところ、満車だから近くのパーキングを案内された。 呼び出しボタンの意味あるか？ ②部屋入口オートロックの不備。 大浴場から戻ったら、部屋の鍵が開かず、エレベーター前の内線に行ったが、内線番号を押しても繋がらない（というかかけ方が良くわからない、説明書き内容不足） 結果的にドアは初期設定不備だったらしく業者に問合せしリセットしたら開いたとの事。 ③部屋の鍵が開かない間、6階のラウンジで飲みながら待たせて貰ったが、（大浴場帰りのトラブルで財布を持ってなく、鍵が開いたら財布を取りに部屋に行くつもりでいた） ホテルの方がラウンジまで解錠出来たと呼びに来たが、ラウンジの店員さんに状況は何も説明してくれず、自ら、財布を取りに部屋に戻っていいか確認し、退店。その後、ホテルの方から、鍵開くか一緒に部屋まで付き添う、と。 だったら、その事をラウンジの方に言ってくれたら、私が財布を忘れてラウンジに入ってるおっちょこちょいな人みたいな恥かかずに良かったのでは？配慮が足りなく残念。 ④洗濯しようと3階に行ったが、地図に場所の記載なし。エレベーター横には、自販機コーナーがあったが、その表記すら地図にない。 3階フロアを探し周り、一番奥まった場所で発見。これは誰も分かりません！ そして、洗濯機もトラブルしてるのか、ホテルの方2名で対応中。 結果的に夜に洗えず、朝5時起きで洗いに行った…。 ⑤部屋の電気のスイッチが分かりにくい！部屋中探すが見つけきれず、AIアシストが置いてあるから、もしや？と思い、部屋の電気を消して！と指示出したが、もちろん出来ない（笑） 結果的に、ベッドの枕で隠れてた…。 ⑥ベッドの高さがとても高いため、高齢者や足腰悪い人には、負担大きいと思う。 諸々、残念すぎたが、オープン初日で、設備は新築のためキレイさだけは満足。
Stayed 1 night in Jul 2025