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Authent Hotel Otaru

3.5 star property
3.5-star spa hotel near Otaru Canal

Choose dates to view prices

Photo gallery for Authent Hotel Otaru

Exterior
Property video
Authent Suite(for 2 person) Non Smoking (54 square meter) | City view
Lobby
Elevator

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
2-15-1, Inaho, Otaru, Hokkaido, 047-0032
  • Place, Otaru Canal
    ‪6 min walk‬
  • Place, Otaru Music Box Museum
    ‪14 min walk‬
  • Place, Shin Nihonkai Ferry
    ‪3 min drive‬
  • Airport, Sapporo (OKD-Okadama)
    ‪38 min drive‬

Room options

View all photos for Semi-double bedroom(for 2 person) Non Smoking(18 square meter)

1 bedroom, down comforters, desk, soundproofing

Semi-double bedroom(for 2 person) Non Smoking(18 square meter)

10.0 out of 10
Exceptional
(1 review)
  • 194 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter) | 1 bedroom, down comforters, desk, soundproofing

2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

8.6 out of 10
Excellent
(18 reviews)
  • 291 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Standard Twin Room(for 2 person) Non Smoking(27 square meter)

1 bedroom, down comforters, desk, soundproofing

Standard Twin Room(for 2 person) Non Smoking(27 square meter)

9.0 out of 10
Wonderful
(19 reviews)
  • 290 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Semi-double bedroom(for 1 person)Non Smoking(18 square meter)

1 bedroom, down comforters, desk, soundproofing

Semi-double bedroom(for 1 person)Non Smoking(18 square meter)

7.0 out of 10
Good
(2 reviews)
  • 194 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

Deluxe Twin Room(for 2 person) Non Smoking(37 square meter) | 1 bedroom, down comforters, desk, soundproofing

Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

7.0 out of 10
Good
(2 reviews)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin Room(for 1 person) Non Smoking(27 square meter)

1 bedroom, down comforters, desk, soundproofing

Standard Twin Room(for 1 person) Non Smoking(27 square meter)

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room(for 2 person) Non Smoking(18 square meter)

Double Room(for 2 person) Non Smoking(18 square meter) | 1 bedroom, down comforters, desk, soundproofing

Double Room(for 2 person) Non Smoking(18 square meter)

8.6 out of 10
Excellent
(17 reviews)
  • 193 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Authent Suite(for 2 person) Non Smoking (54 square meter)

Authent Suite(for 2 person) Non Smoking (54 square meter) | 1 bedroom, down comforters, desk, soundproofing

Authent Suite(for 2 person) Non Smoking (54 square meter)

  • 581 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Quadruple Room

1 bedroom, down comforters, desk, soundproofing

Quadruple Room

  • Sleeps 4

View all photos for Single Room

1 bedroom, down comforters, desk, soundproofing

Single Room

  • Sleeps 1

View all photos for Authentic Suite Salon Class Floor

1 bedroom, down comforters, desk, soundproofing

Authentic Suite Salon Class Floor

  • Sleeps 2

View all photos for Semi Double Room

1 bedroom, down comforters, desk, soundproofing

Semi Double Room

  • Sleeps 2

View all photos for Triple Room

1 bedroom, down comforters, desk, soundproofing

Triple Room

  • Sleeps 3

View all photos for Deluxe Twin Room

1 bedroom, down comforters, desk, soundproofing

Deluxe Twin Room

  • Sleeps 2

View all photos for Twin Room

1 bedroom, down comforters, desk, soundproofing

Twin Room

  • Sleeps 2

View all photos for Double Room

1 bedroom, down comforters, desk, soundproofing

Double Room

  • Sleeps 2

View all photos for Japanese Room C

Bathroom | Combined shower/tub, deep soaking tub, rainfall showerhead

Japanese Room C

  • Sleeps 2

View all photos for Japanese Room A

Living area | LED TV

Japanese Room A

  • Sleeps 2

View all photos for Japanese Room B

Bathroom | Combined shower/tub, deep soaking tub, rainfall showerhead

Japanese Room B

  • Sleeps 2

View all photos for Barrier-Free Room

1 bedroom, down comforters, desk, soundproofing

Barrier-Free Room

  • Sleeps 2

View all photos for ROYAL SUITE

1 bedroom, down comforters, desk, soundproofing

ROYAL SUITE

  • Sleeps 2

View all photos for Twin Room（single Use）

1 bedroom, down comforters, desk, soundproofing

Twin Room（single Use）

  • Sleeps 1

View all photos for Semi Double Room（Double Occupancy）

1 bedroom, down comforters, desk, soundproofing

Semi Double Room（Double Occupancy）

  • Sleeps 2

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About the neighborhood

Otaru

City center stay.You'll be within half a mile (1 km) of Otaru Canal and 2 miles (3 km) of Otaru Music Box Museum with a stay here. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 miles (5 km).

What's nearby

  • Otaru Canal - 6 min walk - 0.4 miles
  • Otaru Music Box Museum - 14 min walk - 0.8 miles
  • Shin Nihonkai Ferry - 3 min drive - 1.3 miles
  • Otaru Tenguyama Ropeway - 3 min drive - 2.0 miles
  • Otaru Aquarium - 6 min drive - 3.5 miles

Getting around

  • Otaru Station - 7 min walk
  • Inaho Station - 20 min drive
  • New Chitose Intl. Airport (CTS) - 78 min drive

Restaurants

  • ‪あまとう - ‬1 min walk
  • ‪ニュー三幸 小樽本店 - ‬1 min walk
  • ‪ビストロ小泉 - ‬2 min walk
  • ‪中華食堂 桂苑 - ‬2 min walk
  • ‪カサブランカ - ‬1 min walk

About this property

Authent Hotel Otaru

3.5-star spa hotel near Otaru Canal
Authent Hotel Otaru offers its guests a full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at Authent Hotel Otaru. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Otaru hotel.

  • 1 building
  • 175 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1998
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • 1 conference room
Authent Hotel Otaru offers 175 air-conditioned accommodations with complimentary bottled water and slippers. Beds feature down comforters. LED televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bidets, complimentary toiletries, and hair dryers.

This Otaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Hotel Torifito Otaru Canal

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
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Property amenities

Family friendly

  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,000 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 17 2025 to November 19 2025 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3000 per person
  • Self parking fee: JPY 1500 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Authent Hotel
Authent Hotel Otaru
Authent Otaru
Authent Otaru Hotel
Otaru Authent Hotel
Authent Hotel Otaru Hokkaido
Authent
Authent Hotel Otaru Hokkaido
Authent Hotel Otaru Hotel
Authent Hotel Otaru Otaru
Authent Hotel Otaru Hotel Otaru

Frequently asked questions

How close is Authent Hotel Otaru to the airport?

Authent Hotel Otaru is 23.1 mi (48-min drive) away from the Sapporo Okadama Airport (OKD) airport, the closest popular airport to the property.

Does Authent Hotel Otaru have an airport shuttle?

Airport shuttle services are not available at Authent Hotel Otaru.

How close is Authent Hotel Otaru to the beach?

This hotel is 4.1 mi (8-min drive) from Otamoi Beach and 5.5 mi (14-min drive) from Shioya Beach. Don't forget your sunscreen!

Does Authent Hotel Otaru offer free breakfast?

Free breakfast isn’t provided at Authent Hotel Otaru, but buffet breakfast is offered for a fee of JPY 3000 per person. It's available every day from 7 AM to 9:30 AM.

Is there a casino at Authent Hotel Otaru?

No, there is no casino at this hotel.

What time is check-in at Authent Hotel Otaru?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Authent Hotel Otaru?

Free parking is not available at this hotel. Self parking is available for JPY 1500 per night.

Does Authent Hotel Otaru have a pool?

Authent Hotel Otaru does not have a pool.

Does Authent Hotel Otaru have a restaurant?

There are 3 onsite restaurants, offering options like French cuisine and light fare.

Does Authent Hotel Otaru have a spa?

This hotel has a spa, which features massages. Note that spa services and facilities will be unavailable from November 17 2025 until November 19 2025 (subject to change).

How close is Authent Hotel Otaru to downtown Otaru?

Authent Hotel Otaru is 0.2 mi away from Otaru.

Authent Hotel Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 884 reviews
Rating 8 - Good. 372 out of 884 reviews
Rating 6 - Okay. 82 out of 884 reviews
Rating 4 - Poor. 21 out of 884 reviews
Rating 2 - Terrible. 5 out of 884 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Robin

Liked: Cleanliness

Renovated Lobby but not room

As with many hotels experienced in Japan the lobbies are renovated and inviting. The rooms .. not so much and small. Onsen set up confusing, no bathrobes, bring your towel and with someone at the Onsen giving u instructions. Location from Canal and touristy shopping street 8 min walk down the hill
Stayed 1 night in May 2025

10/10 Excellent

Warongkarat, Bangna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องเล็กตามสไตล์ญี่ปุ่น ช่วงเช้ากดกาแฟฟรีที่หน้าล้อบบี้ได้ถึงประมาณ 9.30 น. ห้องพัก ข้อดี สะอาดดี ห้องไม่มีกลิ่น เตียงนอนสบาย ชักโครกมีที่ฉีดก้น ฝักบัวน้ำแรงมากสะใจ สบู่หอมดี ข้อเสีย นึกไม่ออก มาจากรถไฟสถานีโอตารุ เดินเข้ามาทาง shopping street ไม่ไกล และไม่ลื่นหิมะ มีทางเข้าโรงแรมจากด้านตลาดด้วย ข้อดี ในห้องมีไดร์เป่าผม เครื่องฟอกอากาศ ผ้าเช็ดตัว สบู่เหลว ยาสระผม ครีมนวด กาแฟดริป ชา น้ำดื่ม กาต้มน้ำ หวี แปรงสีฟัน ชุดนอน รองเท้าแตะเอากลับได้ ข้อเสีย “ไม่มีหมวกคลุมผม”ให้ โลเคชั่นดี สามารถเดินเที่ยวได้รอบเลย เดินไปตลาด sankaku ได้ เดินไปคลองโอตารุได้เลยใกล้มาก และเดินเลยไปถึงหอนาฬิกาได้เลย
Stayed 2 nights in Feb 2025

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Authent Hotel is a lovely hotel. I had a room on the top corner overlooking the street and it was spacious and nice. Very comfortable bed. Breakfast is traditional Japanese style, with a couple of options to choose from. I had a beautiful sashimi bowl, with miso soup and another dish I’m not familiar with.
Stayed 1 night in Feb 2025

10/10 Excellent

Dan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Takenori

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and allow for late check in
Stayed 2 nights in Nov 2024

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Linh, Hayward

Traveled with group
Liked: Staff & service
Bed not comfortable as we would like. Backache sleeping on the bed for 2 nights. Location is walking distance from tourists attraction.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hock Huat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

TONG

good
Stayed 2 nights in Jul 2024

10/10 Excellent

Wan Sze

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very poilet
Stayed 2 nights in Jun 2024

10/10 Excellent

Ee Beng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 2 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service

Otaru top stay

The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too.
Stayed 1 night in May 2024

10/10 Excellent

Narongchai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff.
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable hotel with superb cleanliness and good staff service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable with excellent service. 10/10 rating.
Stayed 1 night in Jan 2024

8/10 Good

Joleigh

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Sze

Stayed 1 night in Nov 2023

8/10 Good

Fleetwood

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was 👍 good
Stayed 1 night in Oct 2023

2/10 Terrible

Travis

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Racist and Rude Manager

Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors. As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception. We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F!
Stayed 6 nights in Jul 2023

6/10 Okay

Daniel

Stayed 1 night in Feb 2023

8/10 Good

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020