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Hotel Alajuela

Property class: 3
3-star hotel in El Carmen

Choose dates to view prices

Photo gallery for Hotel Alajuela

A hotel room with a bed, a TV, and large windows with curtains.
A small, modern kitchen with a refrigerator, a microwave, and a sink. There is a table with a checkered tablecloth and two chairs. The floor is tiled, and the walls are painted white.
A street view with cars, trees, and buildings.
A long, narrow hallway with tiled flooring and wooden doors on both sides.
A yellow building with arched windows and balconies, a street with parked cars, and a clear sky.

Reviews

5.8 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Alajuela,, Alajuela, Alajuela Province, 4050
  • Place, Alajuela Cathedral
    ‪2 min walk‬
  • Place, Juan Santamaría Park
    ‪2 min walk‬
  • Place, Juan Santamaria Historical Museum
    ‪2 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a bed, a painting on the wall, and a blue wall.

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Premium bedding, iron/ironing board (on request), WiFi (free)

Standard Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double Room, 1 Double Bed

A hotel room with a bed, a painting on the wall, and a blue wall.

Superior Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

A hotel room with a bed, a painting on the wall, and a window with curtains.

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed

A hotel room with a bed, a pillow, a blanket, and a pair of towels.

Superior Double Room, 1 Double Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

A hotel room with two beds, one with a red blanket and the other with a white blanket. There is a painting on the green wall and a window with a view of a building.

Standard Triple Room, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Quadruple Room

A room with two beds, a ceiling fan, a large window with curtains, and a painting on the wall.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the neighborhood

Alajuela

El Carmen stay.With a stay at this El Carmen hotel, you'll be steps from Central Park and Juan Santamaría Park. Juan Santamaria Historical Museum and Alajuela Cathedral are also within half a mile (1 km).

What's nearby

  • Alajuela Cathedral - 2 min walk - 0.1 miles
  • Juan Santamaría Park - 2 min walk - 0.1 miles
  • Juan Santamaria Historical Museum - 2 min walk - 0.1 miles
  • Central Market Alajuela - 3 min walk - 0.2 miles
  • Estadio Alejandro Morera Soto - 11 min walk - 0.6 miles

Getting around

  • San Antonio de Belen Station - 17 min drive
  • Juan Santamaria Intl. Airport (SJO) - 7 min drive

Restaurants

  • ‪La Tortilleria - ‬2 min walk
  • ‪Subway Alajuela Centro - ‬2 min walk
  • ‪La Hendija Sabrosa - ‬4 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Pizza Hut - ‬3 min walk

About this property

Hotel Alajuela

3-star hotel in El Carmen
Free breakfast is available daily. WiFi is free in public spaces. Hotel Alajuela also features tour/ticket assistance, an ATM, and a microwave in a common area.

This 3-star Alajuela hotel is smoke free.

  • 27 guestrooms or units
  • Full breakfast (free)
  • Front desk (24 hours)
  • Tour and ticket information
  • ATM
  • No smoking on site
  • Microwave in a common area
Hotel Alajuela offers 27 accommodations with complimentary toiletries and ceiling fans. Beds feature premium bedding. 32-inch Smart televisions come with cable channels.

Bathrooms include showers. This Alajuela hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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  • Free WiFi
  • Laundry
  • 24/7 front desk
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 7:00 PM to 7:00 AM

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:00 AM

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch smart TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.

Property is also known as

Hotel Alajuela Hotel

Hotel Alajuela Alajuela

Hotel Alajuela Hotel Alajuela

Frequently asked questions

How close is Hotel Alajuela to the airport?

Hotel Alajuela is 1.8 mi (7-min drive) away from the Juan Santamaria Intl. Airport (SJO) airport, the closest popular airport to the property.

Does Hotel Alajuela have an airport shuttle?

Airport shuttle services are not available at Hotel Alajuela.

Does Hotel Alajuela offer free breakfast?

Hotel Alajuela offers free full breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at Hotel Alajuela?

No, there is no casino at this hotel, but Casino Fiesta (5-min drive) and Casino Fiesta (22-min drive) are nearby.

What time is check-in at Hotel Alajuela?

Check-in start time: 1:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Alajuela?

Free parking is not available at this hotel.

Does Hotel Alajuela have a pool?

Hotel Alajuela does not have a pool.

Does Hotel Alajuela have a spa?

There are no spa services available at this hotel.

How close is Hotel Alajuela to downtown Alajuela?

Hotel Alajuela is 0.1 mi away from Alajuela.

Hotel Alajuela Reviews

Reviews

5.8
Rating 10 - Excellent. 16 out of 71 reviews
Rating 8 - Good. 11 out of 71 reviews
Rating 6 - Okay. 10 out of 71 reviews
Rating 4 - Poor. 11 out of 71 reviews
Rating 2 - Terrible. 23 out of 71 reviews

5.6/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

jorge

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Cook Made one of the Best and Delicious Breakfast from my Trip.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Amelia

Liked: Staff & service, amenities, property conditions & facilities
The guy at the front desk was so kind and helped me so much! He was super sweet and understanding
Stayed 2 nights in May 2026
Verified review

8/10 Good

CHARLES

Liked: Cleanliness, staff & service
Three room and the hotel was very clean. They offered breakfast. Everything is a little old and there is no AC but i knew what I was getting and overall I am happy. Great staff. Parking was 4 blocks away. I did not like that.
Stayed 1 night in May 2026
Verified review

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable hotel, a good location
Stayed 2 nights in Dec 2024
Verified review

2/10 Terrible

Maribel Luciano

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So bad
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Kseniia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel with a very affordable price, not for demanding clients, still clean, super comfy located and the stuff service is very friendly.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Eudy

Liked: Cleanliness, amenities, property conditions & facilities
Thank you. Perfect for the emergency
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, great location

The hotel was absolutely fabulous. The staff was outstanding. And the location was perfect. I certainly recommend this hotel.
Stayed 13 nights in Dec 2024
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like it because it was clean, had all I need i was well help when I need it the hotel is in a good spot to goo buy stuff the receptionist was educated.i had everything I really felt fantastic I recommend it to everyone!!
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Jigar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff said it had free parking. When I came they asked me to park at one parking lot as there is no parking in the hotel. That parking lot was full so hotel asked me to park at different parking lot but that parking lot closes overnight. So hotel staff asked to park at 3rd parking lot at my own expense. I had to pay for the parking and hotel won't reimburse me. Room was tiny. Just fitted 2 beds. The bathroom was disgusting with stains all over the floor and I side the shower . Floor was dirty. In morning water stopped working at 8 am and it was turned on at 10am. Noise started in the hotel at 6am. Never ever stay in this hotel.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, amenities
Very noisy! No parking. Water pressure was almost ZERO.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Juan

Liked: Cleanliness
Staff was very friendly but the room was so loud with the traffic outside! We had a very hard time sleeping with the constant truck and motor traffic. The windows do not keep out any noise. My usual earplugs that help me sleep in noisy areas were no match to this level of noise.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Melissa

Very nice staff with home cooked typical breakfast. Had a very comfy mattress which is rare for local Costa Rican motels. The property is older which makes it more charming than the chain hotels. Support local families instead of big CEO’s and make a positive difference in the communities you stay in!
Stayed 1 night in Sep 2023
Verified review

2/10 Terrible

Maziar

Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was helpful and great but I was given a room on 3rd floor had to carry heavy suitcase up and clearly the room had not been used for a very long time, the tap water was brown for the first minute And the fan on ceiling had chunks of dust on it So I guess you get what you pay for so it’s ok
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Isabelle

Disliked: Cleanliness, staff & service, amenities
This hotel should not be listed on your site. The room was incredibly unclean, the photos did not match the listing, it did not have the amenities it claimed to have, and immediately upon arriving we were warned by fellow travelers that their room had been broken into and possessions had been taken. We hardly slept out of disgust and fear, and left as soon as we were able.
The unmade bed.
The murder-like smears and stains on the walls.
The absolutely disgusting couch that had crumbs and debris in the cracks, and damage on the arm.
The gross bathroom, with an open shampoo packet someone clearly used as a substitute for the hand soap that wasn't provided.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely friendly atmosphere, nice stay, though the room is noisy, because there is a park outside, if you need to sleep well and sensitive to noise, it won't be your option. However, the room is spacious and clean. And you are 1 minute walk from the center. the stuff is super friendly and breakfast is delicious.
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not choose this hotel.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Jonathan

Liked: Cleanliness
The room is very noisy, you can hear people in other rooms and noise from the road
Stayed 1 night in May 2025
Verified review

6/10 Okay

Sitha

The fan needs to be replaced or install an air conditioning, because the fans are very noisy which is impossible to sleep with while it's on. They should do something about the wall to have sound proof because it's a diaster noise that disturbs us the whole night, we didn't sleep well at all. All night long it was very noisy from the street. We won't be back! If anyone needs to have a peaceful sleep this is not a place for you.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Suzanne

Liked: Staff & service
Disliked: Cleanliness
Location is great for different food options, easy transport to the airport. Staff were friendly and helpful. Facilities were a bit outdated. Definitely need to bring earplugs as the hotel is near a busy park, other commercial places where dances, music and all that comes out at weird night hours. People with loud radios on the streets, so earplugs are a must if staying in this hotel.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

James

All good
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Luis H

Liked: Cleanliness, staff & service

Outside noise

It was ok But my room was on the street view and there was a water sewer loose on the corner and every single car make a lot of noise when drive on top of it. Very loud. Can’t let us rest well
Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities

HOTEL.COM should delist these properties

This place is pathetic and against any standards of HOTEL. This should be delisted, surprise that HOTEL.COM supports these type of Facilities with out validation. One and only fresh thing is WINDOW Curtains. Every linens had stains. Unfortunately we have to spend 6 hours overnight until early morning flight departure. Entire building and room is bad smell and Stains. Mat was drying in shower hanging
Stayed 1 night in Aug 2025
Verified review

8/10 Good

SHAMIRA Angelica

Liked: Staff & service
It is an older building. There are no microwaves, fridges or coffee makers in the rooms nor do the rooms have AC. If you don't mind that, then you'll like it. It is in the middle of town therefore you have plenty of stores, restaurants, parks and museums with in walking distance.
Stayed 8 nights in Apr 2023
Verified review

2/10 Terrible

Tove

Disliked: Cleanliness, property conditions & facilities
The room was dirty and didn’t feel clean, and it had mould in it
Stayed 1 night in Nov 2024

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